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May 2023 by Andrew Pina
Located conveniently inside the Legacy Village shopping center, I found this hotel to have all of the amenities of a lovely, newer upper middle class hotel. Unfortunately, the experience turns negative when you couple it with the seemingly absent hotel staff. Multiple requests were ignored, such as fresh towels and basic toiletries. A guest on our floor was staying a week, and requested for the first 3 days to have her A/C repaired, or be switched to another room. There were vacancies available, but her requests were ignored for 3 days. For 2 days, I requested fresh towels, and was assured they'd come, but they never did. I eventually walked down to the hotel pool and took some towels from there.
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May 2023 by Richard Johnson
Excellent hotel with a friendly staff. This hotel is located on the Legacy Mall property. How convenient. The Mall is upscale with a full size supermarket. Indoor parking right next to the hotel. The hotel is clean and modern.
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April 2023 by Jamie Neshkoff
Rooms are modern, spacious, clean. SALT water pool which is the bomb. Only negative, we asked to have room cleaned whilst we were out, and no one came. After complaining , they came later that evening.The breakfast was good too. Located near Cheesecake factory and many shops including Starbucks!!!Nearby activities: Cheesecake Factory. Starbucks. Entire Shopping Plaza
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April 2023 by suzanne scott
Went there to meet with 2 family members that came in from N.Y. and their room was nice except that the bathroom door should slide easily when needed to open or close it was horrible. Otherwise it seems like a nice place to stay.Rooms: NiceNearby activities: Lots of different stores around the area within walking distance from the hotel. The hotel has a small gym and an inside pool.
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April 2023 by Michael A.
This is a great hotel. You can stay here and literally walk to every store in Legacy Village. Even if you live in Cleveland, you should spend the night here to have a quick vacation without having to leave town.Rooms: 5/5
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March 2023 by Tiara Lardell
My over all experience I would rate two star maybe even a one only reason I give it two star is because of convenience.1. The prices are high for this very basic hotel.2. If you plan on really enjoying yourself don’t stay. The walls are so thin you can hear people from your room next door, rooms across the hall and people even in the hallways.3.There are no tubs only showers so you only have one option.4. The temperature in the room is very hard to control and the heating/ cooling systems are loud once it kicks on.This was a huge disappointment being that it’s in legacy village. I will not be staying here again.
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March 2023 by Stephan Krueger
Nice hotel, for those who like shopping it might be also a nice place. For me one thing stays in my memory: in the morning I couldn't get an invoice. The lady assured me that I will get it by 1pm. At 7pm I called for it, another time at 9pm, then the day after at 7am and another time at 9am which finally provided an invoice to my email account. Really annoying after many promisses of the personell.
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March 2023 by Cuyler Engle
Avoid room 616 unless they fixed the fan.Well... It's 1am and I am wide awake. There seems to be some kind of blower in my room that kicks on at 1am and is about as loud as a truck starting. It runs to about 1:15am. I am going down stairs to see if I can get a room without a diesel engine in it...Room 616 by the way; avoid it if you want to sleep while hereAdded 1:20am:No other rooms available. I measured the noise at 90 decibels, so more like concert or leaf blower; it's not quite truck engine. If you lay on the far bed under a pillow it measures 70 decibels. If you wear earplugs it's bearable.Added 2:30am:I packed up my stuff to try again for a new room or find another hotel. They found another room for me. They found another room, it's not as nice in general, but so long as I can sleep.Measured the sound of the fan/vent in this room (506) and it's 40 decibels. Much better; now to see if I can get any more sleep after being awake for over an hour and a half ...Rooms: Normal other than the 1 am wakeup call built into the wall...
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February 2023 by JeneBg
Excellent area with food and grocery in walking distance. Plenty of free parking. The breakfast wasn’t great, but there is a Starbucks outside the front door so that was minor. Most important, the room was clean and the water plentifully hot!
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February 2023 by hhealth
we stayed at the hyatt Lyndhurst and were not disappointed. Great room and service was excellent. Wonderful location with restaurants and shops just a short walk away. Breakfast in the morning was also the icing onthe cake.
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February 2023 by Ellen Arkush
Very convenient. Very clean. However, pillows are small and soft and breakfast selection is limited.Rooms: 4/5
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February 2023 by nonnyof5
This location is perfect for visiting the eastern suburbs of Cleveland. Very nice hotel features and the rooms are comfortable and clean. Many shops and restaurants in the easily walkable area of Legacy Village.
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February 2023 by GREGORY C
Location was perfect near John Carroll University, with shops and great restaurants all around. Would highly recommend. Staff was attentive with nice breakfast. Covered parking garage next door. Room was modern, clean and quiet.
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January 2023 by 511nikkik
Great hotel!! Clean, spacious rooms. Friendly staff. Wish the trip was longer than one night. Great night’s sleep. Bed was very comfortable. Highly recommend. Would definitely stay again when in the area.
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January 2023 by Vidal D.
Pictures are misleading. There is no restaurant here. No real bar. Breakfast is a solid 0/5. I booked based on all the inferences and pictures of food, which do not exist here. Call yourself and ask. If it wasn't misrepresenting I would of earned 5 stars. But the lies. Reasonable priced, at least for this stay. Clean room. Bar is not really a bar but just a few seats and bottles that the front desk person serves. Breakfast is the typical, free, awful fare of fatty sausage links, low grade bagels, potatoes, hard boiled eggs and whatever else they can scrounge up. Not really here for that. There are restaurants nearby. Bed was comfortable. Staff was very friendly and attentive. Overall a good value if you just want a clean room to sleep in with no restaurant or actual food.
