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October 2023 by Lynda D.
I visited IMG today, to sell my wedding ring back to them, that they made in 1989, the band at the time was $800, I had the diamonds they used for the band. In 2005, I upgraded the large diamond to a marquise at the cost of $9000. In 2005. I have an appraisal from IMG indicating the ring was worth $14,000. Today, when I attempted to sell the ring back, I was given an outrageous offer of ONLY $1800. This jewelry store are nothing better than thieves. I WILL NEVER PURCHASE ANOTHER ITEM FROM THIS STORE! DISGUSTING! For anyone purchasing anything from this establishment, I'd beware!
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October 2023 by cassie donahoe
They are so friendly and welcoming at IMG! I have been there for all my jewelry needs, repairs or upgrades and I have to say every time they have gone above and beyond! I highly recommend IMG in lyndhurst! I will not go anywhere else! The staff is absolutely amazing!
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October 2023 by Victoria Amoroso
Melissa was wonderful to work with and really out did herself with the beautiful new bridal set we had made. I would recommend IMG in a heartbeat if you’re looking for an amazing quality jewelry store over using any big box store. You can tell they really care about the clients and service they provide.
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August 2023 by James Swiger
Totally amazing!! I brought my 2 rings in for repair and they look incredible!!! One was a difficult white gold filigree and the other yellow gold, missing a prong and a small diamond. Just picked them up and they are more beautiful than when we purchased them originally! Thank you for your amazing repair work!
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August 2023 by Nicole Torres
My husband purchased my rings from iMG and so I wanted to have them do the resizing that was needed. We moved to Vermont several years ago so I emailed ahead of time to ensure the sizing could be completed while we were in town visiting family. The communication via email was great. My rings were finished on time, fit as expected, and look brand new! The customer service in store from Tawana was fabulous! Thank you IMG!
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August 2023 by Rhonda Chapman
Always have a great experience when I go in there. My wedding ring came from there and most of my other fine jewelry. They are trustworthy and extremely helpful.
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July 2023 by Lisa Litzinger
WOW! The help and knowledge of the staff was amazing! They made me feel secure in knowing my jewelry was safe in store. Staff went up and beyond with help and service. Being a fine jewelry lover myself, I’m very particular on how things are handled and they knocked it out of the park. My hard to fix bracelet was fixed flawlessly. IMG is a true gem and has a customer for life now with me!
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July 2023 by Lynn Cvitkovic
First time customer. The store atmosphere was relaxing, friendly and very welcoming. The jewelry was stunning! Melissa my salesperson was professional and very knowledgeable. I stopped in to look around & didn’t feel pressured to buy anything. However, I fell in love with & purchased beautiful diamond earring jackets. I will definitely be a return customer!!
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June 2023 by Yvonne Johnson
IMG has a great assortment of items, including Estate sale items (I purchased some Tiffany items at a great price). I'm also very pleased with their services. I have recommended them to my family and friends.
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May 2023 by Jaclynn Bosley
IMG is the absolute BEST jeweler in NE Ohio. I just recently returned as a customer, needing two pieces of jewelry made. One was a total custom piece and it turned out even BETTER than expected. Such friendly and knowledgeable staff, beautiful work and perfectly delivered on time. If you need jewelry of any kind, but particularly custom work- IMG is the the only place to go!
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May 2023 by Kristal
I went there to get 4 watch batteries and my wedding ring cleaned. They were very friendly. They found that 2 of the watches were fine. They'd not been used and had a plastic strip to keep the button from being pushed in, that was cool. One watch wasn't able to be opened due to how it was made, so we tossed it out. The 4th, my Seiko Mickey watches battery was replaced. Everything went well ?. I've had all good experiences with them! I've had them make "real" rings from molds from costume jewelry. I HIGHLY RECOMMEND THEM! WE'VE BEEN GOING THERE FOR 25 YEARS.
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May 2023 by Mary Curran
Have always had a great experience purchasing jewelry from IMG but today had a repair and a charm bracelet cleaning. Returned to pick up the bracelet it looked like new after 20 years and surprise! the repair was done as well. Thank you IMG
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April 2023 by Ann Reichsman
I highly recommend IMG Jewelers for jewelry repair. I recently used them for the second time and was very pleased with the outcome on both occasions. Several years ago they replaced an amethyst that had disappeared from a beloved earring and I recently entrusted them with my engagement and wedding rings which had each lost a small diamond. They checked all the other diamonds and found that the central diamond in the wedding ring needed to be repronged. The rings are both back to their original glory and I am more than satisfied with their excellent and timely work.
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April 2023 by Bentley Wherry
IMG is a wonderful Jewelry store, and I'm a very, satisfied customer! The staff is an impeccable group of people; and the entire staff all share the identical, gregarious smile! Melissa, is extremely affable, and she is definitely into helping to ensure the customer's satisfaction! Please visit this Jewelry store for all your jewelry-needs; and tell them Bentley sent you!
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March 2023 by Ilona Yormick
Have been coming here for over 30 years. Consistently excellent service both for purchasing and repairs. Sent my oldest son here to purchase his engagement ring. He was treated with respect and kindness. We’ve never been disappointed.