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December 2023 by Hannah Goodin
I am so grateful for Katie and her team. I know I will struggle to find the words to express just how helpful, accommodating, educational and comfortable my car buying experience was with them, but nonetheless I will attempt so maybe someone in my shoes or similar will reach out to her for help. I have only ever driven beaters. Warned by family members about the dangers of entering into debt for what could be a faulty car from a dishonest dealer who only wants to make a quick buck off of a young woman who doesn’t know cars, I figured it was safer to spend a couple grand on a decades old rust bucket because at least it’ll get me to work, right? That was until my final rust bucket kicked itself in a glorious mess of transmission fluid all over my garage. I can laugh at it now two months on, but at the time it was a sucker punch to the gut. I couldn’t keep going through this cycle every couple of years - the devastation, fear, the expensive ubers, the tracking down some guy in a garage that just replaced the spark plugs and changed the oil and “this baby’ll make it to 300k miles!” when it’s at 220 and barely clunking down the road. I was done. It was then that I knew I had to follow my friend’s advice and call Katie. He bought his first big kid car from Katie a little over a decade ago and it’s still running great, so I figured she would be a good bet. I was wrong - she was the best person I could have possibly gone through this process with. From connecting me with an affordable rental car (which shocked me as I’m under 25,) to finding me a practically new car with only 13k miles and a loan with the best rate possible given this market and my limited history, Katie held my hand and answered every question in earnest, never looking down on me for my ignorance but seeing me as someone she can help. That’s what she’s in the business of, really - she is a helper, and that’s hard to come by these days. I am so pleased with my car and my expanded horizons. I’m no longer afraid to drive because I’m waiting for another breakdown on the side of the road. This feeling of freedom is so worth the initial courage it took to start looking into this very intimidating process, and I am so very glad that I went through it all with Katie. Her office is also absolutely adorable, her taste impeccable, and she’s just really friggen cool.
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November 2023 by Melissa Breckenridge
Definitely check out “katie the car lady”. I have a very nice Mazda CX5 fully loaded and runs great. Katie went above and beyond for me with this car and has everything that I wanted in a suv and I couldn’t be anymore than grateful. Ladies Ladies and gents too definitely check her out she is very knowledgeable about cars and the car industry and what she doesn’t know best believe she will find it out for you… whatever it takes. She also won’t sell you NO JUNK!!! Oh and I must not forget the ladies in the office are so kind and genuinely friendly you really almost feel like your sitting in someone’s living room when you go to her office- know seriously!!?
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October 2023 by Kayclabaugh3
I just bought my first car with Katie and she made everything so easy and explained everything I needed to know or was concerned about. She made the process very easy and I think she was more exited for me then anyone. I really appreciate her help and Jackies help as well both of them are just an amazing people.
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September 2023 by Jess Saker
Katie made the entire car buying experience not just tolerable, but exciting. She listened to my concerns and tailored the entire experience specifically to me. From the type of car, accessories, finance options, even finding the best trade-in value for my old car, she saved me a lot of money and a lot of hassle. I am literally obsessed with my new car and the entire process was comfortable and fun. Thanks Katie!
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September 2023 by Molly Patel
If I could give 10/5 stars for Katie, I would! Katie made buying a new car a literal pleasure, instead of a pain. And when I found a rattle within a month of owning the car, Katie made sure that everything was made right, including a loaner car, picking up and dropping off my car, and phone calls to be in close communication. Katie's customer service is above and beyond! Not to mention, she is a genuinely kind person, who means what she says, and does what she says she will do. Integrity is such a rare quality to find, but this lady and all her team has it! I'm so blessed to have been sent in Katie's direction, and I would recommend her to by best friends and family! <3
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July 2023 by Jennifer Carr
Katie did an amazing job helping us find the best car for our needs. Very efficient and informative way to buy a car, without the usual hassle.
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July 2023 by Gary Giller
Katie has taken what is typically an unpleasant experience and made it a pleasure. Katie is working for you (!) and the car dealer are working for themselves. Most of all I have full faith and trust in her abilities. She knows her stuff and it’s so easy to work with her. I feel I got a very fair deal without any of the games.I would 100% recommend her! GG
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June 2023 by Leslie W
What a great experience!! My lease was expiring soon and I tried to work with the sales consultant in Columbus but unfortunately they weren’t willing to give me much equity for my past vehicle or a price within my budget. I was referred to Katie by a family member and the experience was well worth the 2 hour drive up to Lyndhurst. Love my new Kia Lease. Thanks so much for working with me, answering all my questions and getting me a new ride.
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May 2023 by Rich Ganim
The best car buying experience I’ve ever had. I came to Katie trying to get out of my Tesla. I wasn’t sure what I was going to be able to get because I knew I had some negative equity that was going to need to be rolled in. After a short conversation, she went to work trying to get as much for the Tesla as she could and gave me some homework on possible car options based on my needs. She not only was able to get more money for the Tesla than Carmax, Carvana and most other dealers, she also helped negotiate a great deal on my new vehicle. The best part, there were no games, not gimmicks and no sales people from the dealer. I dealt exclusively with Katie and wouldn’t want it any other way moving forward. I 100% recommend Katie if you’re searching for your next vehicle.
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April 2023 by Julie C
Katie made the car buying process a breeze during the one of the most difficult times (end of 2021 into 2022). Katie is the best!
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April 2023 by Jill Vasil
This is my third lease with Katie and she has made my dreams come true each time ! She is the hardest and most honest person I have ever worked with in this line of work ! Thank you Katie the Car the Lady ! You Rock !!
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April 2023 by Brian Letsch
The normal car buying experience takes 2-3 weekends of going to different dealers, shopping the price and dealing with people that are not empowered to make a decision. And as soon as you are done - you are done. The most important thing you need to know is what kind of car you want. If you don’t Katie can still help. She knows every dealer in the market and can get you whatever you want.I called her to tell her what i wanted. 30 minutes back and forth to nail down the exact wants. “Ok I’ll call you back tomorrow by noon”. Guess what she called by noon. Filled out paper work and emailed it back to her. (30 minutes). Get a call back that the car will be here Monday by 1pm. Get here by 2pm. Got there at 2 pm to fill out paper work (less than an hour). On my way home by 3. Less than 2 hours and never ever stepped into a dealership. This is our 4th car from her. She makes the whole process simple and painless. Extremely transparent. There is a reason why her business is growing and peoplewant to buy from her. She is the best. Thanks Katie.
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March 2023 by peg liberatore
I will NEVER buy a car without Katy again!!! This was SUCH a seamless process. No more dealers. Best deal we could have gotten, AND, the dealer pays her, we don’t. Although I probably should have tipped her. An absolutely amazingly wonderful car buying (leasing) experience!!! Thanks Katy!
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February 2023 by Bethany Darrah
I don't think I'll ever go back to buying at a dealership again! Katie and her team took all the stress out of the process, gave sound advice that checked out, and negotiated my trade-in for me so I got the best price around. Can't say enough good things. Will be sending friends to her for sure!
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February 2023 by Robin Cudworth
Katie was super knowledgeable about both processes for trading in a vehicle and making a new purchase.We relied on her several times during both of our transactions and she always picked up the phone.Katie gave me the confidence Ineeded to get my car at a fair price!