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February 2024 by Connie L.
I bought a pair of Johnston & Murphy oxfords for my husband from Mar-Lou Shoes online. My order was placed in the early evening on a Monday, the shoes shipped out the very next day and I received them (here in Southern California) by Saturday morning. Order arrived in great condition, shoes fit just fine! There was a lovely handwritten note on the invoice, thanking me for my purchase. I really love supporting family-owned businesses and am grateful for the gestures of appreciation (a personal note, cute stickers on the box, travel-size pumice stone) they demonstrate to their customers.
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December 2023 by Kimberly D.
We were surprised and impressed by the quality and selection of shoes, and even more impressed by Dan's range of knowledge and his determination to find the right shoe to ease my wife's heel pain. We would highly recommend this store to anyone who works on their feet all day or has any kind of foot problem. All in all, it was a great experience and we will definitely be back!
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October 2023 by Christine Blair Gregg
My husband and I stopped in primarily to get his feet measured since the shoes we purchased elsewhere earlier this year were now too big ?. We've purchased from Mar-Lou Shoes in the past and know that we always receive great customer service, and although the shoes are a little pricey, they're definitely worth the price. As soon as I saw this pair of leather multi-colored Oxford shoes, I knew these were exactly what my husband wanted. I appreciated that the sales associate wasn't pushy and understood my husband's needs and wants. I think because of her kindness and understanding, my husband splurged on himself. I'll be back to find him another pair of shoes and to hopefully find something for myself
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October 2023 by Julie Bayko
My mom always told me to buy quality shoes and that's just what you find shopping at Marlou's Shoes. I met Mary a year ago during my first visit. She was very nice and helpful. I make sure to ask for her when I visit now. She's very knowledgeable about the different brands of shoes. She's gotten to know me from my visits and helps with finding what works best. My most recent visit, the pair of shoes I really liked didn't fit well. She switched out the insole for a thinner insole which made a world of a difference. She provides great customer service and really goes the extra mile to accommodate my needs. You don't get service like this any where else. Mary makes trying on shoes enjoyable and fun. Not easy to find good customer service but Mary delivers just that. Thank you Mary for all your help. See you next visit.
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October 2023 by Meaghan Ryan
I walked in went right to the counter. There was a short blonde woman (with a mask) who looked at me but did not acknowledge that I was there for a return. Five minutes later another woman stepped up behind me purchase - the shirt blonde moved her over and rang her out. Then she proceeded to help another person as I stood there. Thankfully Nathan saw me standing there and came over to assist me. I had planned on exchanging the shoes for boots and slippers (for Christmas presents) ~ but after her rudeness and having to wait I will take my business elsewhere. Once I cool down I will only go back to have Nathan assist me.
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October 2023 by Rosemary Battenfelder
I recently found the "best" shoe store, Mar-Lou Shoes located in Lyndhurst, Ohio!!Excellent customer service received from Mar-Lou Shoes. The gentleman (Nathan Wright) that helped me was extraordinary, friendly, polite and efficient. He could not have been more helpful. So very nice to receive such great service! Thank you Nathan and Mar-Lou Shoes!
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October 2023 by Ellen Donnelly
Nate provides the best experience when shopping! Everyone there is so helpful and love the selection MarLou's provide. My #1 shoe store for styles!!
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October 2023 by Veronica D. Giovanni
I have a wide foot so shopping for shoes can be both challenging and exhausting. I'm extremely grateful for Mar-Lou Shoes because they carry a range of sizes and widths in a variety of styles from casual to formal. However, the store itself is unique shoe buying experience with friendly staff who actually assist customers with trying on shoes and even foot measuring if needed. I appreciate that if they don't have your shoe of choice in stock, they bring you similar alternatives that may work. I recently wanted a particular shoe that they didn't have in my size and wound up purchasing a shoe that was suggested by the staff member. The new shoe was great and is something I may not have considered. Regardless of if you have small, narrow, wide, or large feet, Mar-Lous will have something that fits! Mar-Lou's is one of my favorite stores!
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October 2023 by Susan K
We recently had the pleasure of shopping at Mar-Lou Shoes. The store is so well appointed and inviting. The displays, variety of shoes and beautiful accessories are exceptional. Then there is the outstanding staff. We can't say enough about the welcoming, truly helpful and extremely knowledgeable sales team. Everyone was great. Linda took care of us and was absolutely delightful. It is also great to support a locally owned business. We could not have asked for a better experience. We will definitely be back!
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October 2023 by Liv M.
There’s no store like it!!! The personal service and attention is unmatched! Be prepared to pay, however you’ll have a good comfortable shoe you can wear for years!Kia was great! Very knowledgeable about the shoes. Great personality and personal service!
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September 2023 by Susan K.
We recently had the pleasure of shopping at Mar-Lou Shoes. The store is so well appointed and inviting. The displays, variety of shoes and beautiful accessories are exceptional. Then there is the outstanding staff. We can't say enough about the welcoming, truly helpful and extremely knowledgeable sales team. Everyone was great. Linda took care of us and was absolutely delightful. It is also great to support a locally owned business. We could not have asked for a better experience. We will definitely be back!
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August 2023 by Rebekah Cotton
My daughter and I stopped in to buy some shoes last week and wow - best service ever and an amazing assortment of quality brands and styles. Kia was so patient and helpful with us. My daughter tried on lots of shoes and Kia couldn't have been any more helpful or friendly. This will always be my first choice for shoe shopping. My husband goes there now too because Mar-Lou was able to order his shoes even though they didn't have them in stock. Just love this place - they always come through!
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August 2023 by Robert Conrad
Kia is very knowledgeable of the store's inventory and an expert on fitting. She is also a very pleasant person who listens and tries to find the best solution. She is an invaluable sales person.
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August 2023 by O Salus
Linda worked very hard for me on multiple occasions and brought out many shoes for me to choose from. I give her an A+! Additionally, I worked with Jane today for the first time and she went out of her way to help me. She showed me a new handbag that I now own and love! I am VERY pleased.
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August 2023 by Stephanie Cleveland
We were in there 8/12 and Linda was amazing! I’m late but make sure you tell her the singing girl did it. SHE WAS AWESOME!
