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June 2023 by Norm G.
I had a great experience at Mayfield-Brainard Collision & Paint. The outside border of my side mirror was cracked and not only did they give me a very fair quote for parts and labor (no upsell, unlike the first place I went), the work was performed quickly and professionally. I could not have asked for a better experience and will be bringing my car here for all future needs.
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August 2022 by Jonathan S.
Very pleased. My car looks great, like nothing ever happened, and the work was completed quickly. Caliber Collision gave me an estimate that was about 40% higher than what I paid here; LJI gave me an estimate about 80% higher. I saved hundreds of dollars by using Mayfield-Brainard.
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May 2022 by Paul H.
They said they repaired minor rust damage. They dont
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May 2022 by Shelley B.
The automotive service received after my deer accident was below standard. This company was recommended by my insurance company, State Farm, as part of their driver repair program. However, this is not a full service collision center. Please people take your newer car to the dealer. They made promises to restore my vehicle to pre accident condition but this did not happen, and State Farm ended up approving it to be reinspected at the dealership. Unfortunately, car is a total loss now. No apologies given. They do not perform their own repairs for electrical and should be classified only as body repair shop. My car's frame was never inspected after a highway accident, and the body repairs had to be re-repaired at the dealership. The customer service was disappointin. Sadly, no attempts ever to make amends for my loss although they advertise a lifetime warranty on workmanship. Ladies especiall, please don't allow your insurance company to coerce you into a repair shop take your new car to a dealership where you will get high quality service the first time, and where your warranty WILL be guaranteed or unfortunately you will regret it.
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May 2022 by Justice C.
I was told continuously I was going to get a call back but I never did I had to call multiple times to get a response, lack of communication.
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September 2021 by Chamarro Ball
Didnt go ....just called to see if the could help me with a flat since it was the closest shop to me at the time.
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January 2021 by Chamarro Caldwell
Didnt go ....just called to see if the could help me with a flat since it was the closest shop to me at the time.
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November 2020 by Deborah P.
Very good customer service! Kind and respectful manager and owner. Body repair work was done to satisfaction and new car is new again.
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September 2020 by Nick Manocchio
Fair and honest dealing
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July 2019 by Lily Lenington
Friendly and great affordable place. They take care of what needs to be done. (And for the guy below) why would you give this business 1 star if you havent even been here? Sure your experience was bad with one of their workers outside of work but that doesnt mean you should rate this business as bad. I think they should just fire that worker.
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July 2019 by David Matthew Cummings
I was hit by a drunk driver. Nothing big, but the passenger of the car said he worked here and that he could fix the damage and give me a rental car for free if I didn't call the police. He said his girlfriend (the driver) had two DUIs and she would get in big trouble if the police were involved. I decided to call the police anyway and they got in their car and sped off. Probably forgot he told me where he worked... â€â™‚ï¸
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September 2018 by Binnan O.
Overall good experience! They gave me a timely quote with very reasonable rates ($50/hr for body and paint labor) and understandable areas they wanted to work on. I got a second quote at Mayfield Collision Centers since they were also highly-rated on Yelp but had to wait 15 mins to even get a quote then another 20 minutes while they wrote the quote up. The labor rates were higher ($50/hr for one but $75/hr for the other) and they wanted to work on a lot more of the car than would think necessary, it was a 30-40% higher estimate overall than Mayfield-Brainard. So I went with Mayfield-Brainard and am happy with the work they did, the damage was repaired and the paint well-matched and blended. The final price was actually $5 less than my estimate! My only complaint was that I was quoted roughly 5 business days of work but didn't get a call about the progress of my car even by day 4. It ended up taking a total of 7 days of work but it was me initiating the phone calls to get updates each time. The other small thing is that they only washed the parts of my car they worked on which is understandable but would've been a nice small gesture if they just washed the whole car. I'd come back for future body work, the place is straight-forward and reasonably priced but don't expect any bells and whistles.
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December 2017 by Elisa K.
My parents have been coming here for years. We came in for a quote on a scratch on our bumper, and the guy who helped us couldn't have been nicer. He gave us a quick and painless quote for our insurance, and gave us amazing suggestions for alternative remedies. I would definitely come back here in a heartbeat in the future!
