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June 2023 by Andy A.
The customer service there is terrible. The place is run by kids and you can tell they really don't want to be there. We are sort of an interruption to their day.
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April 2023 by Debra V.
Very nice store. The layout is similar to other Giant Eagles, but it seems larger than most. Flowers, produce and prepared cold and hot foods are where you walk in. Other items are in the aisles throughout the store. Pharmacy is way down on the right where the restrooms are. Checkout lady was nice. Only paper bags were available, so bringing in your own bags is encouraged.
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March 2023 by Sandra S.
Spent money using healthy food card and could not even get a bag. But was told if I didn't use the $1.55 in cash that I paid, I could have gotten a free bag. After all it was meat. Could not get a manager to the phone Ridiculous.
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April 2022 by Robyn N.
I am pet sitting people in this area and giant eagle is a convenient grocery to frequent. The legacy village giant eagle has been the freshest I have ever had. We live in chagrin falls and will absolutely go to this location every grocery stop
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October 2021 by Andy M.
BUYER BEWARE: This store fraudulently lists incorrect per pound prices on some meat products and refuses to honor the clearly listed prices when asked. Specifically they list a specific price per pound on the sticker but calculate the total cost with a higher price per pound. This is easy to catch if you have decent arithmetic skills, but could easily dupe a rushed or less math-savvy shopper. Note that this is not an issue of needing an Advantage Card to get the listed price, as the error is with the math on the price sticker itself.
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July 2021 by Laura F.
For all of the getgo gas points I earn, this pharmacy owes me more for all of the additional, redundant and unnecessary trips I have had to make up here due to their incompetence.
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June 2021 by ER G.
So thankful for a customer and the customer service staff at this Giant Eagle. Awhile back I had inadvertently left my wallet and an honest customer returned it and the employees got in contact with me immediately. I was so grateful. Besides for this, when I've come early in the morning, more often than not I am warmly greeted and that goes a long way. Whenever I've had questions, the employees are super friendly and eager to help. This is much appreciated.
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December 2020 by Nefeterri W.
The way this location has adapted to the COVID climate is remarkable. They are still diligently disinfecting carts as they come in and making sure patrons only get clean ones. The floor markings and one way directional aisles are a great effort. I've been in a few times when the siren sounds and a message plays from the speakers announcing to all cashiers that it is time to disinfect their area. They go all out as well and leave no stone unturned. Makes me feel safe and like they care. They even have self scanners now for a scan as you shop contactless experience. Recently I tried out the curbside pickup service and it is stellar. I never pegged myself a curbside shopper and imagined horror stories from letting someone shop for me. I couldn't have been more wrong. Your personal shopper also texts you as they shop in case there are any last minute additions or substitutions necessary. Bravo to this location and all of their efforts!
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September 2020 by Anthony G.
This Giant Eagle location seems to be doing a great job of taking precautions in the store that were impressive. Walking in they were cleaning carts for people and they have one door to enter/one to exit. While we were there we heard an overhead announcement that announced a reminder about social distancing, masks, and limiting number of shoppers. That same message also reminded staff to hand sanitize and wipe down areas. Something so simple had such big impact on shoppers and employers. Nice to see employees wiping down handles on doors in frozen foods and other areas. They deserve to be noticed for their efforts.
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August 2020 by Annette M.
My first curbside pick up I was excited. Received a couple of text messages. Order was being filled Order was complete. Hit this link when you're on your way. Two minutes later. Got a call that the majority of my order was not available. Did I still want the rest of the order. My order was placed A day and a half ago. There was three hours between the order was being filled until it was complete and ready for pick up. You mean they did not know that they did not have the major part of my order pick up unacceptable. I won't be doing that again.
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July 2020 by Will T.
Anthony is the GOAT. Best scanner in the game. Someone give this man a raise. If you don't I will!!
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July 2020 by Megan L.
There's a male bagger who started screaming at me because he didn't hear me say hello back to him. I told his manager and she looked at me like I was an idiot. I will definitely not be back here as it doesn't seem safe for women.
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April 2020 by Carla P.
I went there today and a majority of the employees were not wearing FACE MASKs, which I find extremely concerning. Save yourself the risk of catching Coronavirus and shop at Whole Foods or Heinens instead.
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February 2020 by Karen J.
Understaffed. Checkout took literally 30 minutes on a Friday. Their corporate office needs to improve pay and add more people or add more self checkouts. Also they've begun to charge 10 cents a paper bag. It slows down the process and the bags break. It's a shame because the selection is decent.
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December 2019 by Pete C.
In a recent visit..I think it was Christmas eve..I finished shopping and was about to push my empty cart to the cart Corral ...the store employee that was gathering the carts found some trash in the bottom of two carts...he took the paper trash out of carts and throws it on the ground in the parking lot.....why would litter the parking lot of your own work let alone anywhere else...very disappointed...where do these people come from ?
