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February 2024 by Libby Lane
We are longtime customers of Macedonia Home Depot and we have noticed that they are less and less helpful and more and more rude and suspicious of everyone. Always feel like we are being accused of things at the checkout. Don't care for it! Much better behavior at Lowes I have noticed. Must be due to poor management.I thought that this review was for the store in general, not for Home Service. We have not used that feature so can't rate it.
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August 2022 by Dana Zingale Dodge
I just bought my 12 FOOT SKELETON!!!! Sooooo beyond excited! ????
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July 2021 by Mustafa M.
If I can put a minus star I would. The customer service at Macedonia's appliances guy is the worst. He was quick to take my card without hearing me out and finishing the order. Said he would email me a receipt he didn't, said did give me information about the washer and dryer. Which I told him it will be too big he said no it's standard size. So a fridge, washer and dryer. All came in good time. But the washer and dryer didn't fit which is fine but when I went in to correct the issue the guy said I didn't buy it from there and he has no record of me!! 4K and no record. I called the 1800 number and it was fixed plus it was quickly founded. The manager Mark did give me a refund and didn't charge me on the warranty. Still though the experience was terrible and it gives me bad taste with them.
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January 2021 by Lauren K.
This Home Depot is well-organized. We absolutely did not want to have to come in here during a pandemic, but we had to in order to complete a project related to a move. If any of the Home Depot gods are reading this, I want to implore you to take safety measures seriously. I was actively uncomfortable when both employees we needed to speak with actually took their mask off and put it around their neck in order to speak. One became annoyed when I asked her to put her mask back on. The whole situation was just extremely uncomfortable. In general, this was a common thread amongst staff. That makes me very sad to report. This Home Depot is probably a three or four stars location easily. But because I question their commitment on safety standards during the pandemic, I don't foresee myself coming back. We were able to obtain all the parts we needed for our project.
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August 2020 by Courtney L.
The customer service here is horrible. You can't ever find an employee and they don't know where anything is even if you pre order it isn't ready!
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August 2020 by Elizabeth S.
I ordered waterproof laminate wood for my two large bedrooms. I paid for the parts and labor. A person came and measured my floors and they said next week people would be by to bring the flooring into my home as it needed to be room temperature. They arrived but refused to carry the flooring upstairs as that was not part of their job description. I had to call their corporate headquarters to get them to come back and carry the boxes up. They did and left. Then I was told an installer would arrive the following week to put it in at 8 am. I had to take the day off from work. This guy shows up at 11 am. He stayed five minutes and said he was leaving because the cement under my carpet was uneven. He didn't even look. Just walked out. So I called the guy who sold me the flooring and he said the man was his friend and was sitting with him. He said he was their best installer. The best? What a joke. I can't imagine their worst. I then had to call an installation company for three times the price. They said they had no idea what he was talking about and the floor was perfectly even. They installed it in two hours and it's beautiful. I had to call corporate again to get my instillation money back. These places employ people who don't care about customers. And they wonder why they are a financial walking disaster?
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July 2020 by Gail M.
This review is based on an experience I had over a month ago when the pandemic was just starting I went into the Macedonia HD for an online pickup order. No curbside pickup They had cordoned off an area at Customer service with marks on the floor for 6 foot distancing. I stood in line and noticed NONE of the staff was wearing masks. Each customer signed for their purchase with the same electronic pen and it was never cleaned off between uses I get up to the associate and give her my name. Then another associate goes to the register right next to mine and calls a couple up to stand right next to me so I said to her Excuse me but this is not 6 feet. She did not respond to me and motioned for them to come up. So I again said I'm sorry but this is not 6 feet. She again ignored me and just stared at me. The woman customer then says She better not be f***ing talking about us! Neither my or the other associate said anything. She continued to wait on them. When they were done the customer said I'll walk as close as I want to you and passed very closely to me. I called the manager and let him know about all of this and said he would talk to the associates. I have not returned to HD since. I go to Lowe's All associates wear masks and customers are very mindful of social distancing. I am an RN and know how how devastating COVID can be.
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October 2019 by Stephanie Malady
Don’t come here much but was in yesterday and today and had excellent service with paint. I cannot remember the mans name from yesterday but today a man named keagan helped me and he was extremely kind and even made small talk to pass the time that my paint was mixing. Not many places you can go anymore with such friendly people. I appreciated that.
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September 2019 by Shonna Talley Nitzel
I normally really like Home Depot. However I have been trying to call the Home Depot Macedonia Ohio for the last 22 minutes with no luck. It is a Friday night, they are open until 10:00 PM, and I have been trying since about 7:20 PM. I have tried the operator multiple times, windows and doors, flooring, garden center, and on and on. Not a single human being picked up the phone. It is very frustrating when you have a question that cannot be answered on the website, and you cannot get a hold of anyone at the store. Thumbs down
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March 2019 by Jim K.
Veterans Discount - On 3/11/19 I visited the Macedonia store to purchase a Bosch dishwasher. The salesperson refused to apply the 10% veterans discount since the unit was already discounted 10% and it was company policy not to apply another discount. I then proceeded to the nearby Lowes where I purchased the same unit with the same 10% discount and they gladly applied the additional !0% veterans discount. My experiences with Home Depot have always been good over the years but this left me very disappointed with either their lack of corporate disclosure of a new policy or a bad local management decision. As a side note - last summer I purchased a new lawn tractor at the Home Depot in Streetsboro - their unit was discounted already and they did a price match plus applying the 10% veterans discount. Hello Lowes!!
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January 2019 by Keri-Ann Kalavity
danielle and Brian were great at last evenings Dry Erase class! thank you for your wonderful guidance!
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May 2018 by Brittainy Nutter
I don't normally take time to write reviews but there are some cases where you just have to! About a week ago I came into the store with my two-year-old looking to take on small woodworking projects into my surprise it was very overwhelming with all the different types of saws and tools and wood needed as I walked up and down the aisle for about an hour completely overwhelmed and ready to walk out I ran into Collin!!! Collin took his time to go out of his way to pretty much g
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April 2018 by Lisa Coomes Stunek
Very friendly staff. James was so patient in helping me find the part I needed to fix my toilet. And I was able to fix it all by myself! �
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November 2017 by Kevin Krumphanzl
Staff unwilling or unable to help me with anything if they are anywhere to be found. One register with a person on it, so I waited 15 minutes to check out, only to have someone who couldn't understand simple math take too long to do his job.
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July 2017 by Robin D.
I want to give this store a negative rating. This is a horrible store. We have been sent three different places for a microwave and no one is willing to help. They have it up on the top shelf, but no one will climb the ladder to get it.