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April 2024 by Laurie P.
I took my dog in to the grooming department and there was dog hair from several different dogs at every station. No was cleaning up or sanitizing after each dog. I ask the groomer why was it so dirty. He states they will clean up before a new dog is put there, but while he's talking another groomer comes out and just sits a wet dog on top of the dog hair that is already there and starts drying the dog. I tell him this unsanitary and you don't know diseases or fleas these other dogs may have. He had no comment so I cancelled my appointment and reported to the manager. I do not recommend wish I took a picture
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January 2024 by Terry aka Thorhalla Broberg-Swangin
They didn't mind when my dog Molly wanted to leave pee-mail for other dogs. They kindly showed us to the pee-mail deletion supplies.
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January 2024 by Gale Johnson
Good sales and devon the groomer did a great job on my dog
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January 2024 by Cathy Mockus
Great caring groomer and took only 30 minutes!!! We just had a bath for Hank but we were pleased with his groomer!!!
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January 2024 by Chris Reynolds
Grooming is $80+ was still pulling tuffs of hair out, they said come back and when I came back the workers were so disrespectful, defensive rude and all because they did a bad job and I had to drive all the way back to the store twice in two days
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January 2024 by Chante J.
Grooming Center Review: Not a fan and will never return. A little over a month ago, we got a new puppy. He's just over four months old, so he had not yet ever been groomed because he needed his rabies shot, which happens at 16 weeks. Once we got his shots/vaccines all squared away, we scheduled him to be groomed at Macedonia Pet Smart. We chose this location for two reasons: 1. most of the reviews were really good and 2. they assured us they could get him in ahead of the holidays. We booked him for a full grooming (bath, cut, teeth, etc.). Issues started the moment we arrived onsite. First, they told us they don't actually do full grooming on puppies for their first time. No one mentioned that before when we spoke to them or called to tell us this ahead of time. They waited until we got there, which felt like a shady money grab. When I asked why they let us book it this way, they had no explanation other than it shouldn't have happened and they'd see what they could do. Had we known that part upfront, we would have gone elsewhere so we could get him fully groomed. The poor puppy could barely see from all the hair growing over his eyes. However, with this now days before Christmas, everyone was booked until after the new year. He really needed to be groomed, so we were stuck. Fine. We said we'd take what we could get at that point. An hour after dropping him off, they called to say he was too skittish and nippy to be groomed and there was nothing they could do with him that day. "Maybe you can come back another day when we're not so busy and have more experienced groomers here," they said. Now, I am certain our puppy was skittish and a bit nippy (not overly aggressive because he just isn't that way) with this being his first time, but I am also certain that they have encountered this with many a puppy their first time out. Right? What a complete waste of time - not only were they not honest and upfront about the service when we first booked but clearly, they were not equipped or experienced enough to do the job. We would have gone with another groomer if they had shared this from jump. As a result, we had to wait two more weeks to get our puppy groomed. Oddly enough, when we went to another groomer and asked if they could handle a new puppy who might be skittish or nippy this first time a round, they said, "Of course, we can. He's a puppy and it's his first time. That's not a problem for us. We expect that and get that with new puppies all the time." And, true to their word, no problem. They confirmed that he was indeed that way at first, but they were patient and gentle, gave him treats, let him get to know them, and voila! He looked great and was in a great mood when we picked him up. They earned a new client and were given a great review. Meanwhile, Pet Smart will never see us again and this is their review. Complete incompetence.
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October 2023 by Lisa H
Overpriced
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October 2023 by Lavinia
I have a Berniedoodle. His hair is long and curly. Initially I wasn't combing him out regularly so it was understandable why their groomers wouldn't bathe him without cutting all of his hair off. He would clearly have knots from lack of brushing. After the 1st time of having to cut his hair off, I started brushing him more, but it still wasn't enough, because again, they refused to groom him without giving him a full cut(understandable). Now I've learned my lesson and have been VERY diligent on brushing him to avoid tangles. All that to say, the last aprox 3 appointments the groomers have turned us around insisting that the only way to service him was to cut his hair. It's like they are looking to find an excuse to not service himbecause don't feel like working to hard. Today we took him in for his appointment, and once again was immediately turned away. The groomer Tanner was very rude. He attempted to find knots/matts and was not able to find one. At that point he openly admitted to not "wanting to comb through his hair" because it would "take too long". I purposely made sure I combed his hair daily since our last appointment to make sure they would not have an excuse to turn him away. At some point we called in the manager Brian, which was pointless because he stated he could not do anything, he can't make them take an appointment. Brian was very nice and attempted to remedy the situation by offering us something from the store, but we didn't want that, we just wanted fair treatment. Both Tanner and the manager also admitted there were notes in the system alluding to only servicing us if we agreed to fully cut our dogs hair or "turn us away"... we've scheduled the more expensive appointments, offered to pay more, scheduled "detangling" services, etc and they still find excuses. I guess its easier and faster to shave it all off. They have no remorse. We've been going to Fluff and Stuff on Mayfield rd, regularly and we LOVE them (give them a try) they are just too far and it will be snowing soon, so we were trying to find something closer to home. However, we will NEVER do business with Petsmart grooming again.
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October 2023 by norris pope
They are instructed to cut your dogs hair low no matter what because they "do not want to comb thru for hours" even when the dogs hair is matt free, the guy literally told us that. This is not ok when you don't mind paying whatever the price is to keep your dogs hair long!P.s Next time your there notice you will not see a long haired large dog leave the groomer, they will cut it off even if you prefer your dog hair long and this is even after offering to pay more for their time.
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October 2023 by Brandon Horvath
Horrible customer service from Grooming DepartmentDo not recommend going here
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October 2023 by Missy McCarter
Great little boutique in Macedonia, I often pick up orders or make a quick stop in purchase if out picking up other orders. I recently picked up Halloween-themed items and my indoor kitties are loving their new collars. My dogs are counting the days until we start the Halloween cookie count-down calendar. A must-have for any cookie monster dog.
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September 2023 by Charlene Gohs
Macedonia Pet Smart is the Best! Always fully stocked. Super friendly staff that always acknowledge you when you come through the door. Clean & easy to find what you need. I have never gone there yet and not found what I was looking for. Highly recommend this Pet Smart!
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September 2023 by Rafael
Horrible experience!!! my wife took our small dog for a standard grooming, once the dog was in the car we noticed he couldn't get his right eye opened. When confronting PetSmart employees, they didn't gave a straight answer of what happened and the employee who performed the grooming never showed face!! Manager got involved and immediately offered to pay vet bill, but then again, they did not provide a straight answer. (Its always better to know what happened know what are the next steps) After examination, our dog has a severe ulcer in the cornea, result of continuous scratching due to a irritant substance that got to the eye. It is obvious it happened while in the grooming. Definitely disappointed and angry as we had to spend the entire day at the vet. PetSmart needs to give better training or be more selective of their employees that handles pets. Would not recommend to anyone.And to the employee that never showed face, shame on you, own your mistakes and face them. Not getting far in life hiding from your problems.
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September 2023 by David Wilson
Great place to acquire pet supplies of any type but have poor selection of tropical and other and other fish.
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August 2023 by Patricia Petty
Second visit that all three comet goldfish tanks are infested and fish are dying. NOT GOING BACK.