The Original Mattress Factory in Cleveland offers an exceptional shopping experience for those in need of a new mattress. Customers appreciate the knowledgeable and non-pushy sales staff, who provide clear and straightforward information without pressuring buyers. Shoppers can explore various mattress options at their own pace, making the selection process comfortable and relaxed. The sales team is noted for being kind and thorough, answering questions and ensuring customers feel informed about their choices. Many customers highlight the quality of the mattresses, noting that they find great support and comfort, particularly with options like the Queen Orthopedic Extra Firm mattress. Delivery service is also praised, with staff described as polite, professional, and respectful of customers’ homes. Overall, The Original Mattress Factory is highly recommended for its high-quality mattresses, excellent customer service, and a seamless buying experience, making it a top choice for mattress shopping in the area.
I'm almost 80 years old and this was the best delivery experience I've had. Thank you both. Professional, friendly, and product savvy.
October 2025
I took my 80 yr old MIL here to get a adjusted bed and mattress! Patrick was our salesperson and he was outstanding! He wasn’t pushy at all. He explained everything to her and showed her how to use the remote ! He made the process very easy! He was very patient and kind !!
October 2025
I took my 80 yr old MIL here to get a adjusted bed and mattress! Patrick was our salesperson and he was outstanding! He wasn’t pushy at all. He explained everything to her and showed her how to use the remote ! He made the process very easy! He was very patient and kind !!
