Ulta Beauty is a large beauty retailer that offers a wide range of products from various brands, including some exclusives. The store has a fantastic layout, and customers can choose from products that meet different criteria such as being vegan, cruelty-free, or sustainable. The Salon at Ulta Beauty provides services including haircuts, coloring, makeup application, and ear piercing. One customer had a positive experience with the hair stylist Matthew, who they followed from a previous Ulta location due to his excellent skills. However, they were unhappy with the cashier who did not offer to use their expiring points and was not friendly. Another customer also had a good experience with Matthew and received great customer service from Amy, who provided makeup tips and helped them find what they needed. Overall, customers appreciate the knowledgeable staff and the range of products and services available at Ulta Beauty. However, there is room for improvement in the consistency of customer service, particularly when it comes to using expiring points.
