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July 2023 by Carlos Torres
Terrible customer service from the beginning. They Didn’t even have my sedan ready that was scheduled 3 weeks in advance, and they wanted me to pay the extra charge for me to take a pickup truck. they wouldn’t honor the price for the car. Not my fault you guys don’t have a car they’re ready.
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December 2022 by Chasity Strawder
Last week, I picked up a rental from this location with low tire pressure (all 4 tires) and a few days later the check engine light came on. Mechanic from Midas told us a cap was left off from a previous oil change that caused an oil leakage. This is the SECOND rental I’ve had THIS year from Enterprise where there was an issue with vehicles. Please CHECK your cars before renting them out to NEW customers. There isn’t an option for another vehicle these days with the shortages.
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December 2022 by Paul Hart
The website had a bunch of cars listed. Stopped by to pick one out and was told they only had one car in the lot.
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November 2022 by Samantha Learn
Had an appointment at 11. Showed up and doors were locked. Called and talked to an employee from mentor and he told me he can't give me an exact wait time but at least a half hour before another employee shows up at this location.Edit: Waited about half an hour. Staff was friendly and helped us get our rental quickly.
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June 2022 by Ben Nageotte
Got car to rent, car was not clean, then the guy rushed my wife when trying to pick up the car becuase the associate had to go someplace else.
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July 2021 by Chris Dollahite
Antwan was great. He got me in and out with a sic ride for my weekend. Drove in style. Thanks Madison Enterprise!!
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June 2021 by David Storms
Rented a car from them that had the check engine light come on just about 1.5 miles from their location. As it was about the time that they closed we brought the car home and made a call. We actually contacted the mentor location and we're told that they would get this taken care of. After a number of back and forth they finally sent a tow truck out the next day to tow the car back to the airport location but did not provide another rental car. Is this was on memorial Day weekend my wife was stuck with no vehicle to be able to drive. And the promise phone calls that we were told would be made assumed they did not get made as I never heard back from anybody. I would never ever recommend these guys again especially during a holiday weekend.
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March 2021 by Stacy Blanding
Adam with Mentor, Ohio location Thank you so very much. Your service this morning was impeccable. You got my dad, and I, back on the road without a hitch. I've been a fan of yours for over 20 years, Way To Go Enterprise car rentals.
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July 2020 by jay starling
Great service. Very professional.
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July 2020 by Frank Vaccariello
I had to rent a car after an accident. Matt at the Madison, Ohio office was extremely professional right from the start. He helped me through the process of insurance reimbursement and I only had to pay for a few days of the rental before the insurance company claim kicked in.He was always there to answer my questions.I had to return it to the Massilon office because that's where I bought my new car. I didn't get his name, but your team member there was also very courteous and professional.And the car was great.Thanks.
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July 2020 by Karen Young
This was my first time renting a car and I have to say I was very pleased with the experience. Matt was very helpful and thorough and answered all the questions I had. I would recommend the Madison location for fast, convenient and professional service.
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May 2020 by Nathaniel Marks
Cars are always in good shape and the service is nice, but both times I've used this company to drive from NC to OH, and then GA to OH the employees put down that I was returning the car to the original store, and not to the final destination in Ohio. It's a bit pricey but I think it's worth it. It would be 4 stars if they got one of the trips correct, 5 stars if they got both correct.
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September 2019 by Tracy King
Fantastic customer Service! Above and beyond. I was in a pinch for a work trip booked car at 10 picked up at 4:30. To my surprise had a 2020 Toyota Camry. Car ready with Air on. Great car and drove all the way to Nebraska and back and every state in between. Very comfortable. Easy to drive and easy on gas.
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August 2019 by Katrina Boyt
Absolutely love this location!!!! Allison and Jon have been amazing with our recent and previous rentals. They even made sure the Jeep we reserved was able to be delivered. They worked for a week on that reservation and we were amazed the time they took. We will be back again soon!!
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August 2019 by Evelyn Lekan
John was the person that made it on my sister and I I have to give him all the Kudos in the world so very nice he made every effort to make everything just perfect