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December 2023 by Brains Ironically (Brains Ironically)
Grossly incompetent. Claims they aren't a verizon store. What? Then take down the sign that says verizon.
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June 2023 by Scarlett Asbury
Amazing service! Dahai took such great care of me. She went above and beyond with helping me with a new phone purchase.
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June 2023 by Brianna Bonfanti
i am so thankful that alex let me in after they had closed so i could buy a new phone. excellent customer service from the whole team.
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February 2023 by Clayton Williams
Matt Reed helped me and my dad in getting a new phone and doing an insurance claim on my cell phone. I had been given the run around trying to do my insurance claim at a Kent location for weeks and just being told that it’s an assurion problem and to talk to them. Finally went to a different Verizon location and Matt was able to handle it in a matter of minutes. Nothing but good things to say and we’ll be back.
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January 2023 by Amber Krakauskas
Ean was very helpful! Got me in and out. Came in for a cracked screen and will have it repaired at home which is super convenient because I won't be without my phone now and can get this fixed right away.
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January 2023 by sean bradford
From the the first interaction to the completion of our experience with Yousef Bazyan I felt he had our best interests in mind. My family switched to Verizon after a long time with another carrier and were nervous about doing so. All of our questions were answered and explained thoroughly without us feeling like it was just sales tactics driving them.After ordering our phones the communication by Yousef was consistent and prompt. When it was time to transfer over our phone he spent time to help us to make sure our information was successfully loaded and phones were exactly what we expected. He made sure we were able to get the cases my family wanted and made sure we were completely satisfied. The regional manager KJ even came over to talk with us and assist in the transfer. Good stuff.Overall this was hands down the best service experience we can remember having. I am in the service industry and will share this with my team as an example of a positive experience. Honest, empathy driven, transparent communication. What more could you ask for. Thank you!
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January 2023 by Katie Kamp
Christina got me an amazing deal for my daughter and I. We both got new phones, upgraded to unlimited data, added a line, and it wasn't much more than I was already paying. Highly recommend!
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January 2023 by Joseph William
The manager, Christina was fantastic. She took such great care of me and my fiancé. We love our new phones!!
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January 2023 by Patricia Juist
Christina was great! Super helpful and patient while I made my decision. Kept a customer of 18 years!
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January 2023 by BROOKE DiBell
I will drive from 45 minutes away just to visit this store! Christina is SO knowledgeable and helpful and is truly great at her job. I don’t mind going out of my way because I know it is worth it when I go there!
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January 2023 by milli hanlon
Christina Guzman at the Verizon store in Madison Ohio has given my husband and I the best customer service ever. I would highly recommend her and the store to anyone in need of a stress free visit to Verizon. I would give our experience 10 stars if I could
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January 2023 by Meghann Stell
Mike S. is a top-notch rep! He explained all the features and upgrades and helped me pick out the perfect phone for my lifestyle. Super cool guy. Thanks Mike!
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January 2023 by Geoff Allen
Cellular sales has pretty based customer service. I was surprised when going to this retailer, the customer support was able to connect me with an agent immediately without having to wait 3 hours to hear back from an agent like they do at Crickett. Shoutout to that guy Yousef! He gave my partner a free upgrade to her phone as a reward for customer loyalty!
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January 2023 by Aaron Paramore
Alex is an amazing sales associate. He got my credit app pushed through I walked out with four new phones. And only added $100 to my bill. He was super knowledgeable and knew all the ins and outs of Verizon. On top of that he even got me another 20% off accessories. Hands down the best Verizon experience I've had.
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January 2023 by John Pasquarelli
Christina, the manager was amazing. This is the best Verizon experience I’ve ever had in 18 years. She really cared about us and took the time to explain everything in great detail. Please ask for Christina anytime you need something!! I cannot begin to explain how wonderful she was. Thank you Christina!