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November 2023 by Dee Dee Bumbarger
Appointment for 11 am. Checked in, waited an hour, asked for status of my vehicle, which hadn't even been taken into a bay yet. Guy at counter said I was next, 5 minutes. He lied. My car wasn't taken in until almost 2 o'clock. Three and a half hours to get 2 tires put on. I overheard one of the other guys at the counter say they were THREE hours behind with appointments. Customers checking in deserve to know this so they have the option to reschedule, not be strung along, being told you're next. The guys working the counter need to learn better communication skills because being up front with people checking in would have saved them dealing with the irate customers I heard all day. No complaints with the guys who worked on my car.
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November 2023 by Michael Palermo
Complete idiots. They never have anyone at the counter answering phones. We waited two hours for an oil change for one of the service people to tell us they don’t have the filter. Workers were rude and ridiculous. DON’T GO HERE. SAVE THE ENERGY AND GO TO A PLACE WHERE PEOPLE HAVE COMMON SENSEServices: Tires
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September 2023 by DC
I purchased a tire and set up an installation appointment online. While waiting in line when I arrived I talked with a lady who had been waiting for over four hours to have her tires replaced and another gentleman telling me how he came in for just an oil change and they had caused damage to his car. After I had been waiting for about an hour I was then told that they couldn't instal the the tire I purchased from them online because they can only do so if I replace all of my tires. I explained just this year I had already replaced all the three other tires on my car. Only option they gave me then was a refund for my tire. I purchased a tire and had it installed the next day at Conrad's.
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August 2023 by Jim Rini
Bought 4 tires and them installed here install was 4 hours long then left with car within days had leaks finally they took me back and they said valve stem leak and charged me for 1 they should have already changed then less then week later back again for another valve stem leak they scratched and damaged my rims and even put a arrow pointing to 1 rim damage what a joke waiting on store manager to call me back
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August 2023 by Keishla Cruz
Got a standard oil change and it took a little longer than it usually does but still turned out great. Great staff. Great service.
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June 2023 by Marvin Sowers
Was told they had te to change my oil from the front desk.... However, the tech said 1 and 1/2 hours ro wait . Wow
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June 2023 by Carlos Torres
Carlos is a great worker and knows his stuff well.Services: Tires
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May 2023 by Jodie Davis
I ordered recommended tires online and had them delivered to the Madison location. Set an install time. Got there, and was told they couldn't put them on my truck because what I ordered, which was their recommended size, didn't match the ones on the truck. And that it is their policy they have to match. I wasted half my morning with this and eventually had to go someplace else, which cost me more money, And time. There is absolutely nothing anywhere that I could see that states this, otherwise I would have ordered tires someplace else. The tires that were on my vehicle were only temporary until I could get the new ones installed. I will never deal with this auto department again.Service: Tires
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May 2023 by Tonya Lemley
The price was ok. Came in 15 min before appointment. Went over everything. Told them what was wrong and the size tires I needed. I needed to replace two front. Awd and one tire had a small slash. Well some how they put the rear tires. After about 30 min no page or anything. I checked the app and said there was an issue. So I go back. They told me the front tire has an issue and needs replaced. I said I know. That’s what I wanted. So I had to resign and go over it all again. Thank god they didn’t do the repair. Got all done about 30 min over the hour they said. And all my tires are at a different pressure. Just hoping all is ok. Drives well and they look good. Just nervous about the hiccups we had.
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May 2023 by Jay Williams
Excellent services and prices. Great explanations of what my Cadillac needed! Thanks to the staff. I will be visiting as needed.
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January 2023 by Rachael Parsons
Good serviceProfessional staff
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October 2022 by M R
Got new tires at auto department and I was in and out.. 1 hour!! Now that's good service...
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September 2022 by Javier “Alley Gato”
Excellent customer service by the guys in the auto service in Madison. My visit was quick, I changed the battery, oil and one tire and I waited less than an hour and the total wasn't bad,.
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July 2022 by J. N. (Gato)
Excellent customer service by the guys in the auto service in Madison. My visit was quick, I changed the battery, oil and one tire and I waited less than an hour and the total wasn't bad,.
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February 2022 by Joyce Cohen
Do not go here, they don’t even answer the phone! This is a complete joke when you are in need of a tire and they can’t be bothered with picking up the phone!!!!!Service: General repairs & maintenance