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March 2024 by Dia Lamar
This pharmacy has a very rude pharmacist his name starts with a S everytime I call to check on my medicine his tone is not cool. If your busy or understaffed go somewhere else if you can't handle your job but don't be rude to the patient we don't physically sign your check but we keep your job security. I guarantee if you call in the morning you will get him and you will hear it for yourself. Other then that so far I haven't had much of a issue yet and I don't want to because I give respect so there is no need for someone to be rude to me.
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January 2024 by Jason Forward
Shady and team are great. Every negative review about rudeness or this team’s efficiency I couldn’t disagree more with. They are extremely busy and always nice. One time I came why they were closing, I mean they were literally walking out and they still stayed to fill my medicine. 5 Star!!
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October 2023 by Justin Scarbrough
This is by far the worst pharmacy in the area, avoid at all costs. Constant run arounds and was extremely rude to my family trying to simply fill a prescription that the Maineville location on 48 had no issues helping with. I will be calling Kroger corporate later this afternoon.
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August 2023 by Camden Heger
Has to be thee worse pharmacy in the area: whether there is a line or not you are stuck standing waiting in service. when claims are denied or do go through insurance they make the customers call. Which it's supposed to be they call. Then if you try to call your medicine in for the next day. make sure they will have to in stock for the day you are supposed to be the other way around. Shady the pharmacist is the rudest person I've ever encountered. Just a horrible, no customer service pharmacy.
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July 2023 by Aaron M.
This store continually has products that are not in stock forcing us to go to to another store to get what we need. The produce department is especially bad. Also since it is a small store there isn't a lot of variety in selection so it isn't likely you can find a different brand of the same product. We only shop here because it is close and mostly for every day staples that we know they will have in stock. If it is anything unique or a specific brand we usually go to Meijer or a different larger Kroger in Mason or South Lebanon.
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June 2023 by Ted Williams
Employees are rude and not helpful at all. Plenty of jobs out there if you don’t like this one. Will be going to a different location.
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May 2023 by Rashid T.
I live near this location in Maineville, so I am writing about my personnal observation and experience. I had an issue at another location, and the customer service personnel and manager in Maineville did a great job winning back my loyalty to the brand. I never had any issues at this location, and made a mistake going to a distant store while waiting on someone the day before, at which I had a terrible customer service experience. These folks knew how to erase the bad memory from that store and a great service recovery, and made me feel like this is the place to shop and I recommend it.
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January 2023 by Mike S.
I'd give this store a 0 if it would let me. Kroger has recently added the cordless hand scanner. I go into Kroger almost every day to buy fresh stuff daily since it's less than a mile from where I live. I never had issue till Jan 3rd 2023. As I said above about the new hand scanner. I scanned 2 cases of liton iced tea and heard the sound it makes when it scanner picks up the price and adds it to your total. They were the first 2 things I scanned. I lifted the 2 cases off the cart and scanned them. In front of the camera. I continued to scan. I'm used to the scanners stopping every 3 to 4 items and reading its please make sure to scan all items then it continues. When I finished it said wait for customer assistance. As I said I go every day to this Kroger. I spend between groceries $60 and $200 daily based on if I need dog treats, detergent, house hold supplies ect!. When the lady that runs the checkout came over. When I asked why this thing acts up contantly and it doesn't happen to me at any other krogers. She got mouthy. In my personal space. I told her to back out of my space and to leave me alone. I was told I asked a question and she could answer and say what she wanted. Again I told her to back away. At this time two other ladies came from customer service and the assistant customer service manager asked what was wrong and I started to tell her that I was tired of that lady constantly looking over my shoulder ir skulking around me like I'm stealing. Again $60 to $200 a day 6 to 7 days a week. Every day she has a snotty comment or she seems to have an attitute. I've thought about going to another Kroger. But it's within walking distance. The assistant customer service manager and one other lady. They came over and the assistant customer service manager asked what seemed to be the problem and I explained she smiled and quoted she's doing her job. I said mouthing off and arguing with customers is how kroger trains their employees. At that point I had 3 women basically surrounding me. I'm handicapped and can barely walk. It's not like I could run away. I have gone to kroger for 43 years and I will never step foot in another kroger again. I will be selling all investments with krogera name on it. I will also be contacting the better business bureau, Google reviews this and Facebook, Instagram, snapshot and any other social media platform and review platform and I will continue to write my story. Working my whole life to to do the right things and to treat others with respect and to have a few people that work the checkout line and an assistant assistant customer service and the assistant store manager who basically treated me like a their and the assistant store manager said so you took the iced tea. I said no your new scanner didn't work. The most wonderful lady followed me out to the parking lot with the receipt. (Now remember the checkout lady was asked to check it out. She swiped her card and I continued to pay. When the lady came to my car. She said I wanted you to see that those two items didn't scan. These were the first two items I scanned. I always hold items that are large that I skip bagging and put back in my scooter for handicap. I always raise them when I scan those items so the camera can see I scanned them. If any kroger cxorperate read this. Don't take my word check the tape for landen kroger Jan 4th at about 10:45am to 11:09am. You will see the items I was accused of stealing. I will say that the wonderful woman that came out to say that I come in everyday and she had NEVER seen me upset like that. I asked if they accused you of stealing wouldn't you be upset. I've been going through receipts and I've found on atleast a half a dozen occasions where the scanner double scanned a small item. But nobody came out and tried to refund my money. I didn't accused kroger of stealing. As a matter of fact I never said a word till now. Those scanners double scan if you move an item over and reach and it will catch the code on the i
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October 2022 by Renee K.
A shopping cart his my car and left a big dent and thousands of dollars worth of damage. the parking lot is sloped and they are not securing shopping carts. Do not shop here. The risk to your car is not worth it.
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October 2022 by Joseph Tomasulo
I have never gone to a worse pharmacy. Can’t synchronize my scripts, poor service, hang up on you when they are busy… the worst
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September 2022 by Klarissa Beckroege
The ladies working sept 9 around 10am were great 10/10 recommend !
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July 2022 by David K.
worst store around. Terribly understaffed. Produce looks old. Weird guy works at the deli runs around yelling and talking to himself and making odd sounds like he's a pirate. Not sure if he's on the spectrum or just crazy.
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June 2022 by Scott Peeler
Was just at this Kroger Pharmacy for the 5TH time for the same prescription after being told all 5 times it was ready. The person working the desk found my frustration amusing. This is a medication for Post Traumatic Stress from the USMS I have now been without for 11 days. I tried to explain how important it was and unacceptable and he literally laughed at me at said it would be 30 minutes. Instead of going to the VA I choose to pay cash to get this as it is hard to get to Cincinnati just for regular meds. I guess if my health is that obviously unimportant I will go elsewhere
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June 2022 by Steve Suharik
Terrible service. Meds are usually delayed and drive through goes unattended durning biz hours. Staff blames delays on Drs, which is untrue.
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December 2021 by Jonathan Cage
Have currently been on hold for 15 minutes waiting to ask if a prescription has been filled. Have been hung up on twice before I've even had a chance to talk to someone. Routinely wait in line upwards of 45 minutes only to be told a prescription that's supposed to be ready isn't ready yet.I don't know what's going on with this pharmacy but the service is atrocious.
