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May 2023 by Rashid T.
I live near this location in Maineville, so I am writing about my personnal observation and experience. I had an issue at another location, and the customer service personnel and manager in Maineville did a great job winning back my loyalty to the brand. I never had any issues at this location, and made a mistake going to a distant store while waiting on someone the day before, at which I had a terrible customer service experience. These folks knew how to erase the bad memory from that store and a great service recovery, and made me feel like this is the place to shop and I recommend it.
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January 2023 by Mike S.
I'd give this store a 0 if it would let me. Kroger has recently added the cordless hand scanner. I go into Kroger almost every day to buy fresh stuff daily since it's less than a mile from where I live. I never had issue till Jan 3rd 2023. As I said above about the new hand scanner. I scanned 2 cases of liton iced tea and heard the sound it makes when it scanner picks up the price and adds it to your total. They were the first 2 things I scanned. I lifted the 2 cases off the cart and scanned them. In front of the camera. I continued to scan. I'm used to the scanners stopping every 3 to 4 items and reading its please make sure to scan all items then it continues. When I finished it said wait for customer assistance. As I said I go every day to this Kroger. I spend between groceries $60 and $200 daily based on if I need dog treats, detergent, house hold supplies ect!. When the lady that runs the checkout came over. When I asked why this thing acts up contantly and it doesn't happen to me at any other krogers. She got mouthy. In my personal space. I told her to back out of my space and to leave me alone. I was told I asked a question and she could answer and say what she wanted. Again I told her to back away. At this time two other ladies came from customer service and the assistant customer service manager asked what was wrong and I started to tell her that I was tired of that lady constantly looking over my shoulder ir skulking around me like I'm stealing. Again $60 to $200 a day 6 to 7 days a week. Every day she has a snotty comment or she seems to have an attitute. I've thought about going to another Kroger. But it's within walking distance. The assistant customer service manager and one other lady. They came over and the assistant customer service manager asked what seemed to be the problem and I explained she smiled and quoted she's doing her job. I said mouthing off and arguing with customers is how kroger trains their employees. At that point I had 3 women basically surrounding me. I'm handicapped and can barely walk. It's not like I could run away. I have gone to kroger for 43 years and I will never step foot in another kroger again. I will be selling all investments with krogera name on it. I will also be contacting the better business bureau, Google reviews this and Facebook, Instagram, snapshot and any other social media platform and review platform and I will continue to write my story. Working my whole life to to do the right things and to treat others with respect and to have a few people that work the checkout line and an assistant assistant customer service and the assistant store manager who basically treated me like a their and the assistant store manager said so you took the iced tea. I said no your new scanner didn't work. The most wonderful lady followed me out to the parking lot with the receipt. (Now remember the checkout lady was asked to check it out. She swiped her card and I continued to pay. When the lady came to my car. She said I wanted you to see that those two items didn't scan. These were the first two items I scanned. I always hold items that are large that I skip bagging and put back in my scooter for handicap. I always raise them when I scan those items so the camera can see I scanned them. If any kroger cxorperate read this. Don't take my word check the tape for landen kroger Jan 4th at about 10:45am to 11:09am. You will see the items I was accused of stealing. I will say that the wonderful woman that came out to say that I come in everyday and she had NEVER seen me upset like that. I asked if they accused you of stealing wouldn't you be upset. I've been going through receipts and I've found on atleast a half a dozen occasions where the scanner double scanned a small item. But nobody came out and tried to refund my money. I didn't accused kroger of stealing. As a matter of fact I never said a word till now. Those scanners double scan if you move an item over and reach and it will catch the code on the i
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October 2022 by Renee K.
A shopping cart his my car and left a big dent and thousands of dollars worth of damage. the parking lot is sloped and they are not securing shopping carts. Do not shop here. The risk to your car is not worth it.
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July 2022 by jim farmer
The time was 9:45pm and the internet said that the closest Kroger would close in 15 minutes. However, the Kroger down the road said they were open til 11pm.So drove by the closest Kroger kroger so I would have more than 15mins to shop. Arrived at this location 9:52 and they met me at the door saying they were closed.Like really??? Because this location chose not to update thier hours... I now cant even get the milk and bread that I wanted AND could have gotten at the first location.I was not the only potential customer that was upset... two other people were upset bcz this location close 10mins early on a Friday night.GET YOUR ACT TOGETHER MANAGEMENT.I will be buying my milk, bread and other items from WALMART tomorrow.
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July 2022 by David K.
worst store around. Terribly understaffed. Produce looks old. Weird guy works at the deli runs around yelling and talking to himself and making odd sounds like he's a pirate. Not sure if he's on the spectrum or just crazy.
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April 2022 by Tom Obst
Music ? in store sucks, and selection was bad, shelves were not fully stocked, and prices were outrageous!
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March 2021 by Kyle Kasprzak
Apparently, different Kroger’s across the country don’t carry the same brands as each other — regional selections, hmm. That blows. It just does. There a lot to be said for McDonalds. Their menu is the menu across the entire country (unless that doesn’t apply anymore now either).Clearly, this was an older store/building as the wear showed from the entrance, floor, furnishings and cases/shelves. For what it carried it was stocked fairly well. Wouldn’t be my first choice for a return visit but given the lack of completion nearby — guess in a captive audience.
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January 2021 by Ashley Jones
Normally I would recommend Kroger, but NOT this location! Horrible customer service!
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December 2020 by Mary Lambert
Horrible customer service. Only received half my pick up order (No refrigerated items) Manager (Izzy) on the initial phone call, was very unapologetic and rude. I Waisted an hour and a half of my night. Not only did she make excuses but thought a $15 gift card was acceptable compensation...i used more gas than that.
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December 2018 by Cody Daniel
friendly staff and always clean
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February 2018 by Laura Wolf Ruschman
The lighting in the parking lot is unacceptable. Pitch black. Not safe at all. Can’t see people or carts.
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February 2018 by Cindy W.
Kroger does for me exactly what I needed to do. I find myself shopping here for the small items that I can't get at Sam's or Costco. If I am making a recipe in the crockpot and need fresh fruits and vegetables, this store is right around the corner from my house, and they are pretty decently priced. I do love their organic section as well, but they are expensive (however, most organic products are!). I do like Kroger's brands, such as Private Selection or Simple Truth--so far, it seems like good quality and taste great and doesn't always break the bank money-wise. You can load coupons using the Kroger app. It tracks your purchases and the items you normally purchase and gives you a dollar amount off of the price. The bad thing is that you have to go onto the app and load the coupons into your Kroger's account, so that they come off your bill at check out. It does not automatically take these additional coupons off the price. Of course, if you use your Kroger card, there are some discounts within the store--those come off automatically. For me, the staff has always been really friendly. I usually use the self scan check out. Every time I've needed help, the staff member in charge has helped me quickly and with a smile. I also love the fact that there is a Redbox on the way out the door as well. This location does have the click list option. I have not yet tried this, but my friends have and loved it. There is usually a five dollar up charge, but I have been told it ends up saving you more money, as you don't buy things you do not need. There are also coupons sometimes within the app for a dollar amount off if you use the click list option. It's definitely a perk if you are too busy to shop!
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August 2017 by Adam H.
My go to Kroger for anything. I wish it would get updated though. It's stuck in the past. Kroger is a big enough company to shell out the $$ for an update right??
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May 2017 by Andrew G.
This Kroger, although very similar to every other Kroger, is still a good place to get groceries. The staff is helpful and know which isle graham crackers are on. So that's always a plus. Overall just an all around hassle free place to shop.
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May 2017 by Penny W.
I live close to this Kroger and I consider it the worst that I've ever been to the selection if you want Kroger brand is there I prefer some other brands and steadily they are bringing in only Kroger Brands when you go to the deli it's by far the worst deli experience you'll ever ever ever have