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August 2025 by Elise Robinson
Did a walk in service on a Saturday afternoon with my SIL and niece. Her tech was great, mine not ao much. He handed me the menu and pointed out the most expensive one before I could even look. I had decided on 1 step down but had a miscommunication with my tech and he thought I meant regular. He was so annoyed I picked the badic service he rushed through the entire thing and it wasnt relaxing at all. He acted like it was an inconvenience for me to be there and that I wasted his time. My nails qere trimmed and shaped unevenly and he only made sure the nail polish was opaque because I requested another coat. The man who did my niece's nails was super sweet, but lacked professionalism. After he completed her service he kicked off his shoes and laid down on the couch in the waiting area. My family ajd I would use this salon for soecial events or a treat, but after this last service experience we will be finding a new salon for such occasions.
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July 2025 by Christine Ferguson
I have been a regular for years and you would think you be treated as a gem. The prices are absolutely insane. For a new set it's 90.00 now. And the length of time you are in there so they can play around is ridiculous. I also was having a pedicure and I was absolutely horrified when Cindy the owner reached her hands into the water of another client and than back into my water. I was disgusted. And one guy working there his equipment is disgusting.
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July 2025 by Saudaie Engstrom
Love my nails. Got a mani pedi and they turned out better than I could’ve imagined. Best pedicure massage ever. Thank you “Jackie Chan”! 😆
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July 2025 by Hannah Rae
Accused my friend of lying about her age ignored her requests and basically got snippy with me for asking she get a refund not for the materials they used but for the shitty service. Sexist and agist. Admitted to me with attitude he acused her of lying. In front of her step mother saying she was 17. Will be reporting this business to the bbb
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August 2024 by Raine Weidner
No. Just no. I haven’t been here in years because of my previous poor experiences but I was in a pinch today. The nail tech I got was so extremely rude. My service was overpriced & rushed. Go across the street to Lexington nails or Ontario square nails for a WAY better service and a WAY better price. Save your money
Cleanliness: Very unsanitary. Work in the beauty industry. Don’t risk getting an infection here
Stylist: Unfriendly. Very unfriendly
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July 2024 by Sierra Broughton
My experience the first time was not good but Cindy was very understanding and I really appreciate that she took the time to fix my nails. Definitely 10 stars!!!!
Stylist: Cindy’s a great tech and owner !!
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July 2024 by louise Kinnay
Excellent service
Cleanliness: Cleaned shop
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July 2024 by Quynh - Nhi
Thank you, Cindy for always making my nails incredibly beautiful! Thank you for your attention to detail and caring for my nails during each visit. Your passion for nail care is evident in every piece of work you do. I appreciate you! I am highly recommend your business!
Cleanliness: Absolutely clean shop!
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June 2024 by Tracie JO
great customer service, we love to come this location
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June 2024 by Makyah
So my experience was amazing my mom and sister's wasn't until they seen my nail tech um my mom's nails were lumpy and way to thick and my mom's nail tech was so rude like she showed him her inspo pic and he was like no I'm not gonna do that because I think you should be you and did the ugliest design I've probably ever seen on acrylic nails. So shout-out to you Cindy love you
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June 2024 by Janequa Williams
I waited for 1.5hrs to have the one male tech take me to his seat, he was so rough drilling the old nail polish off my nails nixing and burning my cuticles and the heat through was nails was extremely painful. He got mad at me when I jumped from the pain yelled at me and said he wasn't doing my nails after he drilled off all the polish had my nails rigid and tore up. This business is HORRIBLE to their customers and people need to go elsewhere, where being treated with respect is the business's top priority. Thank goodness for Danny who finished my nails. The only techs I have seen be nice to customers is Coral and Danny. The rest are rude mean and talk bad about other customers in front of others.
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June 2024 by Hall Jordan
I relocated to the area and was looking for a nail salon. I am a nail tech and I do my own mani/pedi's but sometimes I like to get pampered and will go to a salon for a mani and have my toes polished. I always do my own pedis because other nail tech never do as good of a job on my feet as I do. I alway bring my own polish for my toes and let them put clear on my fingernails. So I went to this place. I never mentioned that I am a licensed tech in another state. I tried several times to strike up a conversation with the man I got. He totally ignored me. I stopped trying to be cordial. He rushed through the mani. He did not use a base coat on my toes or fingernails. The polish on my fingernails chipped the same day and my toesnails 2 days later. The quality of the service I received and the quality of the customer service was very poor. I've been to many nails salons over the years. Not one of them was as bad as this place. It's #1 for the worst service I've ever received.
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June 2024 by Lauren Creamer
Do NOT waste your time going to this business or any of the local owned salons of Cindy’s. After I sat for two hours, and was insulted for my looks and my eyebrows, etc by Denny. He was so rough and cut me numerous times, which I will post photos. I was given chemical burns underneath of my nail beds, and on my cuticles ..when asked to fix my nails, you would’ve thought I was asking for a kidney. I sat for another FOUR hours for a fix. Supposedly, I couldn’t get a refund for a month because the” manager or owner“ was out of the country. Just called for a follow up and said they refunded my card and did not. NEVER AGAIN
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June 2024 by Kandi Brown
I took my daughter to Aqua Nails today to have her toes and fingers gel painted for prom. The nail technician was not friendly and rushed us. The actual gel painting that she received was absolutely terrible. I could have done a better job myself at home. I should have read the reviews, lesson learned. I definitely would not recommend this place to anyone.
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May 2024 by Lauren O.
Normally I never write reviews. That being said- I am still very upset with my most recent experience at Aqua Nails. My nail techs name was Coral & she was extremely rude and did not listen to what I asked for. I asked for coffin shape nails & she gave me square. I asked her if I could show a picture of the last time I got my nails done there and she rolled her eyes at me... and still didn't get it right. Also asked for ombré and I like the brighter pink and she didn't listen to that either and gave me a dull pink color. All I ask is to be treated with respect and I couldn't have felt more uncomfortable the hour I was there.
