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November 2023 by Sara B.
Called this store to learn about delivery options to Knox County residence. Friendly and helpful associate answered my question. I then purchased a ROKU TV through Best Buy website and scheduled delivery. It all went off without a hitch. I didn't order Geek Squad services so the delivery person simply placed the TV box in my house. But Best Buy had texted me set up instructions ahead of time so I knew it would be a polite but basic delivery.
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November 2023 by Steve Lehner
We bought an Apple iPad at Verizon, but they couldn't activate it. Brought it to Best Buy and they got it working in about 45 minutes. I will always buy my electronics at Best Buy, they always make sure it works before I leave. Highly recommend this store.
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November 2023 by J Lyons
Vance is awesome! Came in for an open box purchase. It was missing a part. He quickly and professionally resolved the issues! Great job.
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November 2023 by Rhea Robbins
Went to look at wifi extenders. They really didn't have but a few to choose from. Nothing under $30. But the floors sales/customer service young lady was very nice answered the questions I had and was very patient with my grandbabies.
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November 2023 by Phillip Rosmarin
We went mid morning to buy replacement washer and dryer. We knew what we wanted, but there was only one salesperson in the store and it took a while to be served. And of course she did her job and tried to sell us other services and memberships we didn't want. Overall an OK experience, but nothing outstanding.
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November 2023 by Sophia Reese
The fact that I can't call and talk to someone standing in the store is pathetic I wanted to know realtime information that only someone there in the flesh can tell me best buy you lost a sale and a customer I will never buy from best buy again because you send your calls to India instead of to the store that I specifically looked up the number for if I wanted to call India I would look into car warrenties
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November 2023 by P D Madden
I was looking for a replacement radio for my 1995 Mercedes SL320. Best Buy is offering free install on certain price systems and the salesman found one that met all of my wants. Even scheduled the install for tomorrow.
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October 2023 by John Riems
They have a great selection of merchandise. I like their GEEK squad and their service desk. They have helped me a few times. They need to improve asking customers if they need assistance, especially if there several staff members standing around. It took several minutes for a store associate to even ask if I needed assistance.
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October 2023 by Lorelei
If I could give negative stars, I would. If you are trying to purchase a major appliance, this is not the place to go. I purchased a Maytag dishwasher in September 2020. I paid over $200 for a 5 year warranty. In 2022, my dishwasher stopped working. It took multiple calls before they sent out a third party to look at my dishwasher. The third party put a large dent in the front of my dishwasher and was extremely rude so I made multiple phone calls requesting that they send someone else. I spoke with multiple people over months, was promised service and call backs for months that never happened. Almost a year later I gave up and decided to request at least the money for my warranty back to put towards another dishwasher. I was told that they would only prorate it and give me back $65 despite it being their fault that they didn't honor my warranty. So basically, I gave them money to sell me a dishwasher that would only last 2 years and free money for a warranty that wasn't usable. This means that they are crooks and scammers. Don't put yourself through the samething that I went through. Go somewhere that is honest and backs their products and warranties. This type of business should be the ones we stop buying from and stop them from stealing people's money.
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September 2023 by Jim and Melinda Shaum
Can I help you? Yes, I need a protective case for this cell phone. What kind is it? Moto Z4. Mmmm, I don't think we have that one. They are over there.....you might find something you can make work.Yep, there are probably a hundred or more and I .......yep. Went back home and ordered it Amazon Prime and it was there the next day.... Saturday afternoon, in my hand.
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September 2023 by Dolce Vita!
Nice store, isn't very busy most of the times we have gone here. Plenty of employees to assist customers. Had a good experience with a knowledgeable employee.
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September 2023 by Food By Imagination
This company needs to either re-train their very young employees or start hiring competent ones. These people are clueless. They asked me if I wanted a subscription to the geek squad. I said no. They signed me up anyway and charged it on my card. When I asked them to give me my money back, the kid at the counter said no, we can't do that. They said I had to do the footwork and do it myself by making a call to the geek squad. I had to take up my time and successfully got a refund. So initially I got scammed out of 50 bucks but I got it back. After this experience I will NEVER buy anything from bestbuy in any of their stores or online. I'm done with them. There are plenty of electronics companies to buy from.
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September 2023 by Vickie B.
I found this place very helpful when we picked up an order that came free with the purchase of a TV. As soon as we started to walk to Pick Up, someone ran to get behind the counter. Everything went smoothly with Best Buy. Easy and competent check out. We replaced a heavy tube TV with a 55-inch Insignia. Price, including delivery and disposal of the VERY HEAVY tube TV, was very reasonable. My only advice for those of you unfamiliar with this location north of Route 30 is to go to the light and turn into the Target Shopping complex. I made the mistake of getting into the first turning lane, which led to a gated road.
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August 2023 by J S
New tv is amazing and the young gentleman salesmen helped me carry the large tv to checkout and even helped us properly and safely load it into an admittedly undersized back seat. This was on 08/10/11 so shoutout to the employees. Always willing to help every time
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July 2023 by Timm Maynard
The sales associate that helped was very knowledgeable and went above and beyond to help me make a wireless surround sound system. I had endless questions about configuration and capabilities. Everyone was helpful.
