-
August 2023 by Donald B.
Visited this store August 7th , 2023 before noon. Mistakenly lost my car keys somewhere in the aisles. I notified customer service and there appeared to be little concern. I was advised to ask the cashiers. Same results. I retraced my search in all the aisles. Same results. No keys. I left my name and phone number with customer service so they could contact me if the keys were found. I contacted a local roaming security officer and asks that my car be monitored while I hired a taxi ride home to retrieve my spare keys. Several hours later I called the store and asked to speak with a manager. I spoke with a person with the last name of Perry. After explaining my situation I was told, Home Depot had no obligation to announce earlier " A customer has lost his keys, if you locate them, Please turn them in to customer service". This is not my first rodeo at this particular store...But likely my last. Just a few extra miles to another Home Depot location......Poor customer service. Employees with Salty attitudes. and on and on and on. I would rather slide down a razon blade into a bucket of turpentine.
-
December 2022 by Fred F.
They rented a dehumidifier to me that was supposed to take out 18 gallons of water a day. It only took out 2 gallons. I took it back and they charged me for the time I used it. They refused to accept the fact it didn't work, told me, the house wasn't wet enough. The reason I rented it is because the pipes burst. The house is a wet disaster, the manager showed me no mercy just a smirk. I believe he's gonna rent it to someone else. He's that kind of guy. I looked an hour later and they have it available to rent. I'm notifying cooperate, should call the detective bureau.
-
March 2021 by Michell B.
This location is the best on the East side. I avoid Mayfield and Cedar which are both closer to me.
-
March 2021 by Eric D.
I love the staff here. They are always helpful. I am able to find what I need quickly and easily. The reason for my one star deduction. The lack of cashiers. I went two days in a row. And both days had about 20 people in line. Took about 15-20 mins to check out. But the rest of the business is spot on. I will keep coming back.
-
December 2018 by Lauri Schroeder
Selection horrible. Plants not very well taken care of. My cashier though was very nice and friendly.
-
December 2017 by Helen Motto
This is without a doubt one of the worst Home Depot stores out there. I placed a call to see if they had a particular item in stock as I live an hour from this store. I wanted to verify before making the 2 hour round trip. Makes sense right? One would think at least. I called and spoke to someone in Lawn & Garden. Let's just say he was TERRIBLE. Awful service, it was as if I was an inconvenience to him. He finally found the item and I asked him to please hold it for me as I would be coming to get it in couple of hours. His response? "you need to contact Will Call to do so". I said "could you please handle this for me so I don't have to go through all this again with someone else?" How next response? "this is not my job, but I will do it". REALLY? Wish I was lying folks but this is a true story. I wish I could give a zero. I was desperate to get this item as this was the only store in a 50 mile radius that had it. I got the item and I will NEVER shop there again. Perhaps you should offer a customer service 101 class.