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February 2024 by anthony forbes
This was the worst experience with Key Bank I've ever had. My 86-year-old mother was refused a withdrawal because she did not have a debit card. We have used her drivers license for decades. He stated it was the policy, but could not show when and where this “new” policy was created l andl imailed to the customer. The insensitive, arrogance of this “lead teller” demonstrated that they do not value their own customers. He forced her to get a debit card and had to wait weeks for it to arrive. I would never do business with this bank. All black people don't commit fraud.
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May 2023 by AMG JRDR
Might as well just get rid of the whole Bank basically because the customer service barely answers the phone and it's a crapshoot whether or not the ATMs are working ?
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January 2023 by DJ
Mike has helped twice now in the most real and professional way. Saved me so much time and run a round
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December 2022 by Jada Norman
The bank teller locked up before the building was suppose to closed let the security guard leave early
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September 2022 by David Kincaid
3 tellers and only 1 taking customers while the other 2 work on 1 thing, 20 minutes waiting
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July 2022 by Addicted by Michelle
This branch is doing fraudulent transactions on your behalf… do not I repeat do not come here to do business. Thank god I called the 1-800 number after my terrible experience at the window with who I thought was a teller but later found out was the manager of the branch. If you don’t want overdraft fees and unknown checks deposited into your account or into accounts you didn’t authorize do not go to key bank in maple.
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October 2021 by Special Woman
Do not visit this branch NEVER come here and allow them to handle any cash withdrawals!!!They did a inside job on my account the same day of visit 9/14/21… they saw me coming.The next day 9/15/21 I checked my account it was $-11,600 overdrawn! Called the Independence/Rockside branch the consultant said a counterfeit check was dated 8/31/21 and signed by someone name Theresa and cashed on the same day of my initial visit 9/14/21. They asked if I knew a Theresa “NO” I said. Someone got a hold of your account number and did this. Sounds like an investigation for an inside job because it slipped past security and didn’t show up as a cashed check withdrawal on the account. Beware of this branch people you’re money and account is not safe with this branch!!!
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September 2021 by Ƙղօա Ҍօժíí
Do not visit this branch NEVER come here and allow them to handle any cash withdrawals!!!They did a inside job on my account the same day of visit 9/14/21… they saw me coming.The next day 9/15/21 I checked my account it was $-11,600 overdrawn! Called the Independence/Rockside branch the consultant said a counterfeit check was dated 8/31/21 and signed by someone name Theresa and cashed on the same day of my initial visit 9/14/21. They asked if I knew a Theresa “NO” I said. Someone got a hold of your account number and did this. Sounds like an investigation for an inside job because it slipped past security and didn’t show up as a cashed check withdrawal on the account. Beware of this branch people you’re money and account is not safe with this branch!!!
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March 2021 by Good Citizen
Always great service in an out ?
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July 2020 by TJ Jaskolka
Because of Mike T, we switched our personal and business accounts to key. First and foremost he is a great listener and very polite. He took his time to educate us on the benefits of switching and also the ease of banking at key. I would highly recommend seeking Mike T out to have a life changing banking experience. Mike introduced me to John H, the merchant guy. John was able to save our business so much money and our guests love the new equipment and how easy it is to use!
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June 2020 by Terra Witherspoon
Been sitting in line for over an hour and a half you can’t get out of line and they’re taking 15 to 20 minutes per car recommend do not wait for a teller
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May 2020 by Steve English
Very nice and helpful experience, great employees, and very productive times
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April 2020 by Trae Williams
Slow service always some sort of issue
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October 2019 by Donald Tausch
Clearly posted merchant window with a clerk and a manager sitting there but no merchant service.
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September 2018 by Dominique Dix
This office never answer the phone, then when you leave messages no one calls you back.
