-
September 2023 by Rachel Huffman
I have always dreaded car shopping. When I walked into the facility I asked the young lady in the office to point us in the direction of a kind non pushy salesmen, she pointed to Bryan Hawkins. He was FABULOUS. It was the least stressful car buying process ever. I test drove two vehicles and decided on a 2021 ford expedition. I was nervous to test drive on the highway because I usually always avoid highway driving, so he kindly drove the highway portion of the test drive for me so I could see how the vehicles handled at a higher speed and accelerating. He understood that I was uncomfortable driving highway and didn’t want me to have an uncomfortable experience with his dealership. It made the buying process all that much better. Bryan was very professional and very personable, offered to get me a drink multiple times and after purchase made sure my FordPass successfully set up. Hours after I left the dealership he called to check up on me to make sure I was happy with my purchase and to make sure I knew to reach out at anytime if I need anything more. I highly recommend Liberty Ford and Bryan Hawkins and his fellow employees. Rachel
-
September 2023 by Jackson Keys
Every single person I talked to found a way to help me find exactly what I needed and wanted! Probably will not buy a car from a different dealership ever again! Lavair Armstrong and David turner were the ones who helped me and were the nicest and most down to earth people in the car business.
-
August 2023 by Tammi Reinhart
I just bought a 2022 F150 Black Widow from Liberty Ford. One the best truck buying experiences that I have ever had. My salesman, Bryan Hawkins could not have been any nicer to me. I would recommend them to anyone. Thank you.Dave Reinhart"Spida"
-
August 2023 by Alyxandria Morris
Great experience! Friendly customer service. We test drove multiple vehicles and ended up leaving with a Lincoln Nautilus! Such a beautiful vehicle! They have a massive show room which was great to be out of the rain. Am definitely satisfied and will recommend again and again!
-
August 2023 by Brent Gill
Liberty Ford made my purchase super easy. Found the vehicle I wanted, it was brought to my home for a test drive over an hour away all made possible by Matt Radeff. Matt was wonderful throughout the entire process start to finish. Even followed up weeks later to make sure everything was still going well. Highly recommend Liberty Ford
-
August 2023 by Edward Sharp
Incredible service! As compared to the other dealerships we visited in the area, Liberty Ford was very friendly, transparent, and helpful. The great service was literally the deal breaker between buying from Toyota and Ford. Bryan and David were the best salesmen I have met in my life.
-
July 2023 by Troy Taylor
The absolute best car deal I have ever experienced. 100% accommodating to me being from out of town. They knew I was on a time crunch so they took care of all necessary paperwork before I arrived. I flew in, they met me there with the truck, answered any questions I had, and sent me on my way.What an experience!!! Not being pressured to by 10 different add-ons in financing and the dealer actually understanding that no one wants to spend 3-4 hours at a dealership when there is 5 minutes of signing required. I’m over 3,000 miles away but without a doubt will be back for my next vehicle!!! Thank you
-
July 2023 by Lisa Roversi
Brian Hawkins and David Turner are amazing!!! They worked so hard to get us approved with a small down payment and got us traded up for a car 2 years newer with a payment in budget and made sure it had a 3 year power train warranty!!! Incredible. This is the 3rd car I have bought from them. Deffinatly reccomend!!!!
-
July 2023 by Skitte Hunter
My transmission burned out and I had no money for a down payment, Bryan Hawkins and David Turner helped me get into a good used car and handled all the paperwork in a timely fashion when other dealerships turned me down, I'll be coming back when it's time to buy my next car. True professionals and knowledgeable
-
July 2023 by Cassie Bell
David Archer salesman at Liberty Ford is awesome! He was super helpful in helping us purchase our 2021 Ford Bronco Sport. He answered every question we had, gave us all the information we needed, and was very patient with our decision and the whole process or buying a vehicle. If anyone is looking for a new or used car I definitely recommend going straight to him! Thank you for everything you did for us David, we greatly appreciate your time :)
-
June 2023 by elisha kutz
This was the first time we used Liberty Ford and the first time we had ever bought a vehicle without driving it or seeing it in person. The whole experience was absolutely amazing and it was so much easier than coming in and doing everything in the office. Loved our salesman too. He answered all of our questions very quickly and efficiently. Liberty is a great dealership to work with.
-
June 2023 by Maxine Miles-Heidmann
Maple, Heights Liberty Ford. ‘Very Impressive’I gave this organization five stars because they came through for me when another dealership in my town did very little to help me out with my vehicle’s electrical problem, along with providing me with a rental car while it was under warranty.I would like people to know that it was the Maple Heights Liberty Ford that provided me with a rental vehicle on the spot! The management also took time to listen to why I drove from the Portage County Dealership to the Maple Location. I appreciated that they treated me with respect and the best part is they gave me a brand new car in which I asked them. ‘Why are you giving me a brand new car?I’ll take anything used just so I can get to work at this point I told them.’ I also told them that due to the electrical problem with my vehicle that was still under warranty and I was unable to close the window due to an electrical problem. I had to come up with $160 to get it towed back to Portage County and everything inside my vehicle was getting wet even though the dealership placed a plastic bag in the window; it was kept outside for the entire weekend, in which it rained constantly. That vehicle was kept outside.The location where my old vehicle was, was within a mile of my home; and I was told there was no room inside the dealership to place my vehicle, even though the window was stuck all the way down and it sat outside for nearly a week. I wasn’t given a rental car from that location. A plastic bag was placed in the window/door but the rain still managed to get into the vehicle.The manager at the Maple Heights location came out and told me they were willing to get my vehicle from that location if I wanted them to do that and told me they would not charge me for the rental because my vehicle was still under warranty. I thanked them.They pulled out with a beautiful Red 2023 Bronco Sport that I used as a rental. This SUV is ‘loaded’! What a great ride & handling!I ended up purchasing the 2023 Red Bronco Sport after returning this rental back 5 days later. This vehicle is incredible and the best part is I was able to go through the Ford company to finance the vehicle in spite of my problems with my credit score.The part that really blew me away with the Liberty Ford in Maple Heights is that when you walk inside, the location is extremely large, and there are tons of vehicles inside, so you’re not walking out in the weather looking at vehicles. They also have lots of vehicles on the outside too! The area where they work on vehicles has room for at least 20 vehicles to be worked on at one time, I had no idea how big this location was until I walked inside, and was very impressed with the various selections.I would highly recommend this location to anyone, because not only do they have Ford vehicles, they also have various other vehicles, and if they don’t have it; I can assure you that they will locate it and have it brought to their location for you.I am not getting paid anything nor was I asked to give this review, I was so impressed with the high standards and professionalism of this dealership that I felt other people need to know also.Trust me, forget the other dealerships; I would go to the Maple Heights, Liberty Ford dealership, and you will find out for yourself how well managed, and the various assortment of vehicles you could select whether it’s new or used.Sincerely,Max (2015 Retired Teacher)
-
May 2023 by Kristopher Kopatz
Very easy to deal with, called in and had my vehicle within 24hrs. Matt Radeff was super accommodating. The indoor showroom is a cool feature at this dealership. The finance guy was really down to earth and easy going. My whole experience overall was great. If you like down to earth people, fair pricing and don’t want to deal with the “car sales” vibe I reccomend giving these guys a shot.
-
May 2023 by Beverly Johnson
I purchased a vehicle through Liberty Ford Maple Hts. The salesperson Reggie was the ultimate professional. He assisted me with the vehicle selection, the online paperwork and finalizing the deal with the delivery to my home. Upon delivery he sent two professionals to explain the details of the Ford Edge to my home. The finance manager Jovan was also very friendly and assisted with all the financial navigation on line. The process was user friendly and concise. I am very pleased!
-
May 2023 by Gabriella Cortes
Just bought a car with David Archer and couldn’t be happier. He was very honest, upfront and no high pressure tactics involved. Would recommend dealing with Liberty Ford 100%! David Turner is the used vehicle manager, and worked with my terrific salesperson Dave Archer to get me the best deal possible.
