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June 2024 by Dymon Whatley
Today I went to Rainbow of Maple Heights in search of a dress . I couldn’t truly enjoy my shopping experience and I couldn’t figure out why . Not to mention he ( the manager Mr. James) didn’t acknowledge me or other customers while they were entering the store.
Granted , he was training someone.. but wouldn’t you want to show exceptional customer service while you’re training a new employee??!
I begun to shake and feel super uncomfortable. Finally I asked the manager short , bald black guy and alittle heavy set with glasses was he the manager about a year ago. He shared that he was . He was very nonchalant and completely unprofessional.
I shared with him distressing experience at this location that directly involved him and impacted me . I feel compelled to share due to my experience today . ( I hadn’t been back in this location since the accident till today)
While shopping, I unexpectedly passed out. My best friend asked the manager if we could use the restroom because I wasn’t well.
He hastily shared “ that’s not my problem and we don’t have a restroom , NO” . Then I passed out and hit my head on a shopping rounder . I later learned , today that he is the store manager and his name is Mr. James. My best friend and Sorors called the EMs, which is where I regained consciousness.
From the information given to my support system from the EMs workers and the Police that was present with me at the store they said , the manager had absolutely no concern and no comment. They were disappointed by his complete lack of respect and concern for his customers.
Unfortunately, the manager's response was far from helpful then and today while I was sharing my concerns and my story.
Instead of offering support or calling for medical assistance, the manager seemed indifferent to my situation.
This lack of compassion and basic customer care was incredibly disappointing. In an emergency, one would expect the staff, especially the manager, to be trained and prepared to handle such situations with kindness and professionalism.
Regrettably, that was not the case here. I urge the upper management of Mr. James to reconsider their approach to customer safety and staff training to prevent such distressing incidents from happening to others.
Today , as I politely reviewed my past experience with him he remained utterly un phased, completely nonchalant and rude as he shared
“ Well your ok now … so what was I supposed to do ?? You had a people there helping you “ .
Also when this incident occurred my brother Darin left a review that is also posted on this forum.
This terrible experience and his lack of customer service and compassion helped me remember why I stopped going to this location. It swiftly reminded me why I drive to the shaker location.
Although, I was literally shaking and almost in tears while sharing my experience with him. He held tight to being completely unsympathetic and rude and exposed a continued a lack of empathy.
I’m proud that I was able to speak to him politely and with confidence. Praying that this doesn’t happen to anyone else again.
I hope that upper management recognizes the importance of safe, effective and responsible management personnel.It’s clear that this location lacks all of the above or atleast Mr. James does.
Unfortunately from reading reviews it shows that many customers still share unfavorable experiences with Mr. James.
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June 2024 by Kwamez Adams
The women workers were really nice, but the guy worker with the glasses was VERY rude. The customer service was not there, I came back to the store to do a refund. I let him know this at the register, and was talking to myself. Nasty, uncalled for attitude. Also very little space in aisles to walk. Especially while holding clothes.
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May 2024 by Just Curious
Perfect place for my teen girl's taste in style. She loved it
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May 2024 by Rakerra Green
Rainbow is the best store I went to
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February 2024 by Laeisha Turner
Just ridiculous... They got workers on the floor just standing there eating hot chips by the clothes not offering anyone help. One cashier wit 6 people in line. Then when me and my daughter walk in the workers just starring at you not even speak. Just ghetto
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November 2023 by Tierra W
The only reason I’m giving two stars is because the ladies were super nice and welcoming. The short bald miserable looking manager guy working there was extremely rude and nonchalant. Store is a mess. Seen better days. If you see an item you like and it’s the only item that doesn’t happen to have a tag, there’s no way they can look it up or exchange for something similar. Ridiculous. When I worked at Dots it was such an easy solution. If they can’t find the tag guess what? You can’t get it! There was no other solution offered. Now I’m stuck with something I don’t want cuz for apparent reasons, this was the LAST option on a list.
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September 2023 by Reiona Jacenta
James is great
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September 2023 by India Gardner
Employee James Cunningham should be FIRED! I purchased over $100 worth of school clothes for my daughter and once we got home she realized they left the sensor on one of her $4.99 cami's. I politely returned to the store to have the sensor removed and here is where's it all went wrong. James not only refused to remove the sensor he cursed me out and called the police. I couldn't understand why he was taking this approach with me since I hadn't done anything to deserve this treatment. I will NEVER SHOP RAINBOW AGAIN! To my YouTube channel I go!
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July 2023 by Dominique
Love this place!!!!
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July 2023 by RR Baby Girrl
As of today 21 July after talking to them on Monday they said they would send me an email for $10 credit in 72 hrs...never received it. Called them back yesterday & today and for two days they say a supervisor is going to call me back bcuz they can see it was sent...but they can't tell me a day or time. So this is how they treat their customers. At this point y'all can keep it I just won't be shopping at any of your stores any more. Went there on Sat July 15th and purchased 3 items that totalled $57.22. I asked for and showed the lady my military ID for military discount. So I called today the 17th and asked if I could get my discount if I brought in my receipt. They going to tell me that I have to bring all the items I bought back and I'm like I wore them for my bday. So then they said I couldn't get the discount bcuz I wore the items .. even tho I'm not trying to return them. Y'all made the mistake not me. Won't be shopping their anymore. Don't like their clothes anyway bcuz they put the theft tags right on the clothes so soon as they remove them you automatically have a hole in your clothes.
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July 2023 by Iola Chrissy Foy
This one in South gate AWEE HE A RUDE UNATTRACTIVE BALDHEAD B.. VERY RUDE GUESS HE GOT NADE BECAUSE I WAS HIS FIRST RETURN WHO CARES BUT EVERY TIME I HAVE WENT THERE HE SPEAKS TO CERTAIN CUSTOMERS AND HAVE A BAD ATTITUDE AND RUDE MEAN HATEFUL LITTLE PERSON. I TOLD HIM I WAS GOING TO RELORT HIM HE SAID GO AHEAD. THE CLOTHES THERE OK BUT HE NEVER HAS NICE SHOES
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May 2023 by sharon williams
This store is overstocked it was so many clothing in there it was hard to find what you needed and it was barely any space to walk in between each rack you have to walk through sideways just to get through it was like a maze and then it was hard trying to pull the clothes out that you wanted to see the staff there was very helpful and I did find some very cute items but some of it was a little overpriced the best thing about the stores that they do have a variety of items to choose from
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February 2023 by Ieshia WAKEFIELD
Associates was very helpful & was greeted upon entering the store...
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January 2023 by Hollywood
This location is always stocked with the hottest trends and styles! I always end up buying something when I don't really need nothing lol everything is so cute it's irresistible! ??♀️??♀️prices are reasonable and I love checking out the clearance racks too! Gotta check'em out!
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December 2022 by Karlee Reader
They had cool stuff, but a clothing store with no dressing room is kind of useless to me. Good sunglasses though.
