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February 2024 by taylor Carpenter
Called to ensure that I would get the car, because my sister was dropping me off. Told me I would and I had everything they needed. I got there and they refused to take my bank card saying they don’t take prepaid cards. It’s a bank card, not prepaid. I just used the same card a few months ago for a rental. Nowhere on there website or building does it state they don’t take certain cards.
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February 2024 by Kelly Munoz
Reese (I hope I spelled this right) was such a pleasure. Car accident cause me to have to get a rental and after a long night and dreadful morning he absolutely brightened my day with a great positive attitude and fast & amazing customer service. Thank you for making 1 more part of my day stress free!
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January 2024 by sonya crigger
The local Enterprise office in Marietta OH is outstanding! Everyone in that office goes above and beyond to help me. They do it with a smile on their face. Enterprise is fortunate to have such great employees. The company should reward them for a great job. These employees are the reason I go back.
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January 2024 by John Dehnart
My family's only van was hit and destroyed by a teen driver, so we needed a replacement. Logan, Mike and Reese were a great help in locating just the vehicle we needed, and sorting out all the the billing details between a desperate, stressed-out family and an uncooperative insurance Adjuster. We are very happy with Enterprise's van, but more significant was their service, prompt attention over a dozen phone calls, and servant's hearts. A bright example in the middle of corporate indifference and greed.
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January 2024 by Erica Gonzalez - Earhart
Enterprise is the best !
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November 2023 by John Woods
The Marietta Ohio location is phenomenal. Greatest service I have ever received from Enterprise
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October 2023 by Anna Doss
Enterprise is the best car rental company to do business with. We have rented from several different companies and Enterprise is by far the best company to do business with. We have rented vehicles from Enterprise in multiple states so this is a company wide business practice that makes them the best car rental place to work with.
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September 2023 by Nick Hudak
Best Enterprise experience I've ever had. I was returning from a work trip to Cleveland when my rental got a flat on the highway. This Marietta location had already received notifications about what was happening and the moment I got dropped off at their location, they had a rental already waiting for me! I was in and out after a stressful morning and they made it their goal to ensure I was headed home safely. Many thanks again and I won't forget this experience!
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July 2023 by George Threatt
My local branch was superb! But that’s where it ended. We rented the premium large suv because we were heading to the beach and had a lot of luggage as well as we were planning on bringing family back from the beach. We were rear ended 4 hours into our trip. The lack of understanding from the roadside assistance was beyond horrible. They were very hard to understand and had zero idea of where I was stuck. They sent a replacement, but it was half the size of our original rental. We had to stay in a hotel that evening because we couldn’t fit half of our luggage into the replacement vehicle. I found there was a local branch so I went there the next morning. They tried to be helpful but when it came down to it they were not. They found the exact vehicle we had originally had but said they were informed that they were not allowed to release it because it had been reserved by the national guard to pick up in a week and a half(we would have been back by then!!!). Instead they charged us for a second rental so we could continue on our only family vacation of the year. My wife had to drive one vehicle and I had to drive the other…quite the family experience! Not! We arrive to our destination and turn in the second rental and try and get the proper replacement to no avail. My family that was supposed to come home with us had to change there plans because they wouldn’t fit. My family had to drive 3 hours one way to pick up my boys because the vehicle wouldn’t fit them and our luggage. I only get so much time with my boys and I lost days with them. None of the rental places near our vacation spot would release their large suv. Your inventory system need an overhaul!!! Roadside needs an overhaul as well…they don’t have a clue what vehicles are available or what is needed! My local branch in Marietta Ohio again did all they could to help us out. LaVon, the branch manager, went above and beyond. Unfortunately the local branch isn’t open on the weekends, so he wasn’t able to help immediately after the accident. Your on hold message speaks of treating people the way people should be treated and you go the extra mile for your customers…in my experience LaVon was the only one that did that! Get it together! People save all year to experience one family vacation and no one in your company seemed to empathize with that except LaVon!
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July 2023 by Debbie Saunders
Great people working in the office and the car was very clean.
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June 2023 by Michael Rudnitskas
Well this was an unplanned event. from NC to Cleveland I broke down.... I didn't know for how long. The team in the Marietta office was so helpful. They even helped me change my reservation from a return to them to a drop off by my house once I found out my car wasn't going to be repaired on time for my return home. 5 star service!!
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June 2023 by jenny southall
This place was great, from check out to check in they made sure we had everything we needed in a good car for traveling!
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May 2023 by Nicol T.
these guys at the Marietta shop go above and beyond on both truck rental and car rental sides. absolutely the best and only place I will ever rent from. I rent at least once a month or more and they are always helpful and courteous.
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April 2023 by Steven Cunningham [SCo]
Enterprise provided a high quality vehicle that was very clean and ready to go. The representative made the sign up very easy. This took less than 5 minutes and I was on my way.
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February 2023 by Braden H.
If anyone looks at reviews please consider finding another business to rent from. The workers here will do a sloppy job looking over the car before you leave, so do you best and try to find as many flaws as possible. Take pictures of everything, hood, roof, even under the car. Its sad but take as many as you can.When you bring it back be ready for them to unload these "Magical" new damage marks. Please if you need to rent find another option, it will save you money and the headache.
