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July 2024 by Shango Ogün
Because it's around the corner
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July 2024 by Krystal Monserrat
I’mma say 3 stars because the guy who helped me was a trooper & super helpful.
1. The store was super busy, which I’m assuming is because it’s Friday & Microsoft got hacked so Advance Auto was cash only. ANYWAYS, so everyone was occupied. Not a problem. I waited patiently, the problem was… when the guy that was helping me needed help he asked and the (lead/manager?idk?) literally said, “is it quick?” Like I stayed quiet but in my head I was like “it’s literally NECESSARY to complete the transaction.” ….I asked for my veteran discount which can only be given if a higher up keys in a code. So kudos to the guy helping me because he helped me get a bundle/tried to get me a discount.
2. Unfortunately, it was also way too busy for managers to care about why the bundles for oil change filter/oil/air filter doesn’t add up because it’s not in stock. So I was a bit frustrated at all the time spent trying to figure out that when really all I needed was oil & an oil filter to begin with but the guy was trying to get me a deal so I rolled with it. When I said something under my breath to the guy helping me about how it seemed that his managers didn’t care about the bundle & to just take off the air filter… he stuck up for them being busy & such. So props to the integrity he has for his team.
3. Lastly, once all was figured out & the air filter was removed, the right bundle thingy showed on the screen which the the manager lady helped us fix but she was also supposed to be helping apply the veteran discount… & before paying I double checked with homie… & he said he knows she did it she’s just super quick at it &—sure I probably wasn’t paying attention, & I was just tryna save a few $ because it’s hard out here man… anyways, when checking my receipt I DID not have any veteran discount for sure. Just the bundle as advertised. Which I’m not mad about, I’m just I guess,—frazzled enough to write a review—at what I perceived as wasted time on my part /lack of care from management for their people & customers. The first person he asked for help literally tried to brush him (& customer) off / what & then the combined lady/guy that wouldn’t really pay attention to the whole bundle thing that the guy helping me was trying to do. But he still stuck up for them. ??♀️
3/5 stars — we get busy, but that doesn’t mean we get careless about our team/customers.
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May 2024 by Alfred Siegenthal
Great customer service
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April 2024 by Susan Bryson
Dead car battery, no problem at Auto Zone. Kind, knowledgeable, efficient. Good people, great service.
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March 2024 by R.l Thomas
Self checkout
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December 2023 by Katrina A.
Easy to buy the correct new battery for my car and bring the old one in for a refund on the deposit fee.
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December 2023 by PJ Roberts
Parker got our battery swapped out and had us on our way in 30 minutes.
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December 2023 by Howard B
Wife stopped there with battery issues. They told her that she had to shut off the car to test it. Only 10% rated. They would sell her a new battery but would not install the new one or jump start her car. She was over an hour away from home. I was at work and unable to assist.While she waited for a friend to come and install it, took him 15 minutes to install, she watched employees install batteries for other people???????
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November 2023 by Mr. Williams
Great place, awesome people.
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October 2023 by Michele “Lil Dew” Doolittle
Nice people but kinda costly on certain things
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October 2023 by mark kelley
Very well informed, but the scan tool helped her out on that. But knew the cleaning supply's well.
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August 2023 by Wanda Jenkins
Very helpful, friendly.
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July 2023 by Christopher Leasure
Great customer service.
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July 2023 by Eric “Stylzone” Hughes
It's car parts how can you not like the place
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July 2023 by Jeff Lowe
Friendly people
