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February 2024 by Eryn Chapman
If I could give negative stars, I would, but it isn’t allowable. If ever you want to make a reservation for a car and have the reservation confirmed by Enterprise but then be told they don’t actually have a car for you.. this is the place to reserve that car. The location in Marion, OH always seems to disappoint.
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February 2024 by EARL Pelfrey
Very quick and went out of her way to get me in a great vehicle
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February 2024 by xXALLxSTARXx98
EXCELLENT customer service!! Went above and beyond to make sure I had the choice I wanted and on time!! Went over all the options and answered all my questions!
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February 2024 by Mick Bates
Love this place, they always help me out and are good people.
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January 2024 by I. Helen Szulewski
This was one of my favorite locations except for this time. I have had the hardest time getting through. Calls don’t get answered. I got a bad vehicle. The seal on the window was broken creating a loud draft, and once I washed the car, I noticed a lot of body damage (got the car dirty due to freezing temps). Also the “vehicle needs serviced” notification was on the entire time— good thing I wasn’t take a long distance trip. Andrea called me on Friday to let me know that I needed to return the vehicle Monday. I appreciated that call but when I started to share the difficulties I’ve had with the car, she hung up on me. I wasn’t rude or yelling, just started to let her know so there’s record of it. I’d love to give her the benefit of the doubt that it was a fluke but she did not call back. Good customer service is hard to come by. I will be returning the vehicle today and will be letting them know my concerns in person.
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December 2023 by fact checkers
Very poor service
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November 2023 by Jessica A
It's the only rental car facility in the city. You can't afford to hate them. There is room for improvement everywhere you go so that's that. If I had anything negative to say it would be they oftentimes run out of cars. But that takes us back to it's the only rental agency in the city.
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October 2023 by Nicole Heim-Robbins
My go-to for every rental use
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October 2023 by Linda Stanley
We had a great rental experience with enterprise. Our vehicle was awesome, pick up was easy, price was good!! Will use them again....
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September 2023 by Jonathan S
The folks that work here are extremely kind and professional. They offer any extra insurance/coverage that you can imagine when renting a car. One of the guys even drove to the body shop to pick me up and took me to enterprise for the rental process.
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September 2023 by clara Crawford
The worst experience ever. we had an appointment at 8:00. didn't get out of there till 10:25. one person working do not recommend. I will follow complaint with my insurance company update Berry Parks is an awesome manager . I had a bad experience and he has great customers skills. He went above and beyond to help me
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August 2023 by Michele “Lil Dew” Doolittle
Good company but they didn't tell me that they needed extra money for the deposit so I was unable to rent the vehicle I needed. But I'll go back once I get the extra money
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July 2023 by Dana Karr
Great experience with this Enterprise branch!Andrea was very sweet and helpful during the pick up process, she answered all my questions and concerns despite it being a very busy Friday morning.Drop off went extremely smooth also. I didn't catch the young man's name at drop off but he was also very professional and helpful! Our drop off was quick and easy which was nice after a long drive :)Thank you so much!
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July 2023 by Keith Enderle
Andrea should not have that job! Berry great professional. I own a business rent quit a bit from Marion enterprise.Andrea is unreliable she doesn't remember anything.
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July 2023 by Evan Stevens
I've been getting cars here for a few months as part of my employment and I've had a good experience each time. The employees are very polite.