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October 2025 by Arian
very unprofessionalfrom top
to bottom
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October 2025 by Patricia Murrell
My storage was broken into once and there was a hole in the unit top
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July 2024 by Kassie Eaches
Why is it that my bill is supposed to be 100 with 9 dollars for insurance. The month before last you charged me 120 plus a 12 dollar separate charge. Last month it was right and this month its back up more than its supposed to be. I didn't get a new contract. I called the first time you messed up and she said that she would fix it.I never got my money back and I never got called back. I have been very sick but my phone works. You need to fix this. I make my payment on time every month. This has been a great company until this mess.
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May 2024 by Agent Paul Hall
When these ppl took over ownership. The rent price went up and keeps going up. We are pulling our things out soon.
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January 2024 by Jennifer Hudson
The representative that I spoke with was very nice and understanding and helped me with the business I needed to attend to. I recommend the addition storage to anyone who has storage needs.
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December 2023 by bridgette zornes
This place is clean and fairly decent pricing the people I have spoke with are very nice ?
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December 2023 by David Fields
great facility!
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November 2023 by Lisa Smith
I’ve been with this storage facility for 4 years never had any problems until a year ago and all it’s been is increase after increase in price
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November 2023 by Eric R
I don't enjoy bad reviews. But I had problems when they switched to addition from Westside storage. Last year. I called the number to figure out my balance, like the way we used to have to pay. And it said 0 balance for nov and dec i think . I did think it was odd . But cant pay until they have a balance for me.. Then, all of a sudden, I had a warning of losing and had red lock out and so to corect things i had to pay to current and late fees, I felt they could at least let late fees go. BECAUSE THE HOLE SITIUATION WAS ON THEM. i always payed my bill. On time. But not only did they not let them go. They were rude. At one point they said the reason was the number I was calling for my balance/old way to pay your bill. Didn't work anymore. I looked at my phone to relise I was talking to her on that number. Lol. I almost fell on the floor laughing at these fools, fools they are. If they couldnt let my late fees go. When it clearly was there mistake. It was a mess. But they made feel I was some trashy pos that was trying not to pay, when I just felt late fees was on them. But whatever. They continue to get my money because of there location. And just b havent talk to them with new payment set up that raised substantially of course. that's just them following suit with all business I guess, sry. I HAD BAD ESPEREINCE and will never forget they way they treated me.
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November 2023 by Bonnie Moore
Only issue i have here is, i try to pay my payment and the website won't let me until the day of. Other than that, no issues whatsoever. Would recommend to anyone
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October 2023 by Michele “Squeaky” Robertson
I mean what can I say…it’s affordable
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October 2023 by Kenya Mullholand
We have 2 storage with THE ADDITION! Highly recommended them for extra storage anytime you need! Rates are fair! Units are clean! Security is awesome! Staff is wonderful! We've been very happy !
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October 2023 by victoria gualdarama/ deoring
I have never ever had a problem with them . The place is always clean .
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October 2023 by Jeffrey Tilley
Good experience for the most part, other than the continuous price raise
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October 2023 by James Easterday
Area is well lighted and feels secure.areais clean and well kept
