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December 2023 by Mason S
Constant issues. I've been a customer for over six years and have never truly been pleased with the service or ease of use. You're just as well off using an online loan or an online checking account. You'll receive better and more prompt customer service while experiencing less issues. The tellers are courteous but the bank itself has terrible systems.
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November 2023 by Mr Burns
Excellent Personal Service!
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October 2022 by Little Red Riding Hood (Little Red Riding Hood)
Horrible experience at a local branch. I was floored! Talked to others who say they've had less than satisfactory service at their branches.
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July 2022 by Katrina Pickenpaugh
Wonderful customer service. Destiny helped me get a new debit card bc mine was stolen online. Took maybe ten mins. Y was the end of their work day and she still took the time to make me one.
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October 2020 by Kristi Hulsey
I did not choose this Bank it was recommended and required for payroll for my underage son. I will not recommend this bank as they do not even have standard banking hours for each location, they pick and choose when they want to be open. Sorry excuse for a financial institution.
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February 2020 by Angela Feenerty
A true community-centric bank!
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February 2020 by rich gillies
Pretty good most of the time, unless you need to talk to a person. Had a deposit pending for 3 days now not credited to my account, can't get anyone on the phone to help me out, and now I guess I have to figure out how to stretch $0.42 through the weekend. Tried to sort this out sooner, but no one could be bothered to answer a phone.
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March 2019 by Senda
I've have been a customer since 2007 when I graduated high school! It's 2019 now! They know me by my name and allow my service dog to come in. They are polite and take the time to explain things to me if I don't understand something. Very kind people. :)
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December 2017 by Alisha Lucey
I have been a customer with this bank for a few months when we first opened our account we had great customer service. Now its been awful we went into the bank two days before Christmas to cash a check from my husbands work they put a hold on it till after Christmas and said there was nothing they could do about it. So I asked them I hope they have a great Christmas cause my children won't have one and the one teller laughed st me while I was crying. I will never go to this bank again and I am closing my account as soon as the check clears.
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April 2017 by Richard Lund
Wonder customer service.
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March 2017 by Bob Tomlinson
Great hometown bank, where they still know your name.
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December 2016 by Mark Eikenberry
I've had great customer service
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December 2016 by Amanda Domyan
Terrible communication skills at this bank. I do not recommend them to anyone.
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June 2016 by Adam Schramm
The tellers are amazing. They make you feel like family.