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October 2025 by Tea Simmons
My car was towed by them after I was in a wreck, it was totaled. They told me to bring the title in for the tow bill. So I go today to take the title & i call 2 hours before I even go saying who i am and what my car was and that I needed my license plate off it. All he said is well youre bringing the title right? Yes I am. I was on my way to work when I stopped when I gave my title again he asks me what vehicle and the date gives me my slip to sign and sends me down to the impound lot to wait for 20 mins for someone to meet me there & the dude was like im pretty sure your car isnt even here anymore, we dont need the title to crush it. they sent my car to the crusher the day prior. Its just insane to me that I was there and you couldn't of told me that. Complete waste of time. My plate and registration sticker was good until April 2026 at this point it wouldnt surprise me if they took it off and kept it
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October 2025 by Nicolette Jennings
Rippppppppppp offfffff ! I lived 5 miles away had them tow my truck and it’s 185 just to show up wow guess they gotta make money some way !
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August 2025 by Daniell Baer
I highly recommend James and the Team at Naylor Bros Towing. James is great at his craft, fast service, reliable company and professional. Thank you so much for loving what you do, it shows and had me on my way in the shortest time possible. If you need roadside assistance, this is the call to make. ⭐️⭐️⭐️⭐️⭐️🙌🏼
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August 2025 by Holly Beaver
James the tow driver was very friendly. Very helpful! Great business!
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June 2025 by robert german
Waited on a tow from insurance for 5 hours and called naylor. They showed up within 20 minutes and worked with me in every possible way. Would highly recommend if you ever have issues. Fair prices and awesome people!
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June 2025 by Kelly Guerra
James with naylor brothers was the best!! Quick , responsive & very professional!! Thank you for a job well done. We broke down 900 miles from home & he came & got us taken care of!! 5 star review 💪🏼💪🏼💪🏼
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February 2025 by Jennifer Bunnie
AWFUL. Waited for an hour on Grant St. Which is only 5 blocks away for service from triple A. Never showed. 5 blocks. Called and cancelled through triple A. Thankfully they won't be paid for the time I saw a truck drive back and forth twice on Zane hwy.
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February 2025 by Scott McNulty
My car broke down on the interstate yesterday evening and I struggled for over 1.5 hrs to find someone willing to tow me as it was late. I was starting to get nervous because I was 5 hours from home, getting cold, and not within walking distance to civilization, but these guys came through! Jerry prob got out of his comfy bed to come pick me up! He was friendly, funny, professional and knowledgeable- he even figured out it was my rear differential that failed which helped a lot when I called mechanics the next day. He also gave me a ride to the hotel so I didn’t have to walk in the cold and told me which neighborhoods to avoid in town.
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May 2024 by Michael Hamilton
Service quality is decent. Prices are a little high, and I don't personally like the customer service they provide. The owner can be rude and the staff aren't very helpful
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March 2024 by Mischa Amora Waverley Lindsey
This company is so disrespectful I swear. They got a call from my neighbors to tow for the crackhead duplex. An just because they couldn't get someone to open the door they took it upon themselves to use my driveway. Not only that he was 6 inches from my vehicle an he didn't even knock on my door an ask if he could use my driveway which is private property to start with. So now their is a spot in my driveway where his tire got stuck an he spent out to get out. An who's going to fix that?? I bet anything this company is not going to come back to my property an fix what they trespassed to do because I do have no trespassing signs posted in every window of my home. So now what's the reason this company took it upon themselves to trespass on private property??? What day will you be back to fix my driveway?? You picked up for 738 1/2 main St so you know you used the driveway with thetwo red vehicles sitting in it. And you never even told me you messed up my driveway an you know I was outside because I caught you trespassing an told you that you were trespassing!!!
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January 2024 by Stephen Simmons
This is a shady business. They were told to release my vehicle to the body shop. They held my vehicle for 2 extra days at $30 per day. When I called to see what was going on, they acted like I never called. This place will charge you for anything they can.Thanks to Bills Towing, my truck got to the body shop. I'd call Bills Towing if I were you.
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December 2023 by W K
I would give Charlie 100 stars if I could! He went above and beyond to help us when we were stranded on the side of the highway with a flat tire in the middle of nowhere.We were on a cross-country roadtrip when our rental car broke down very far from where we needed to get to. AAA originally quoted a 2 hour wait as they said it would be difficult to find a tow truck driver who’d be willing to drive all the way out to retrieve us and tow us the free 100 miles towards our destination. A few short minutes later, Charlie called saying he could leave immediately and be there in 30 minutes.Charlie was extremely friendly and helpful, going above and beyond to make the whole experience as painless as possible. After towing our car the 100 miles to the nearest rest stop, not only did he do his best to make sure the rest stop he’d be dropping us off at was a clean and safe one, but he even helped us change our spare tire so that we could drive the rest of the way to our destination.While we were riding in his tow truck, Charlie even offered us the ability to play our own music through Bluetooth! He was really nice and made the whole experience much less stressful than it could have been.I would highly recommend this tow truck driver to anyone who needs help. He is a true professional and a great guy.Charlie, if you see this, thank you so much for your help! And you're crushing it with your self-improvement – it’s obvious you’re a strong-willed and good-hearted person.
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September 2023 by L
Fast and reasonable doesn’t over charge decent people
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September 2023 by LeAnn Moore
Quick and friendly ?
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September 2023 by Bill Myers
My son called for a tow at 3 pm today. At 5 pm he called again and was told there dropping a car in Bellaire and will be right up. At 7 pm still no tow truck. If thats the way you do business maybe you should hire some reliable people to get the job done in a timely manner. I support small businesses in our area but this one will never get our business after today.
