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January 2024 by Stephen Simmons
This is a shady business. They were told to release my vehicle to the body shop. They held my vehicle for 2 extra days at $30 per day. When I called to see what was going on, they acted like I never called. This place will charge you for anything they can.Thanks to Bills Towing, my truck got to the body shop. I'd call Bills Towing if I were you.
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December 2023 by W K
I would give Charlie 100 stars if I could! He went above and beyond to help us when we were stranded on the side of the highway with a flat tire in the middle of nowhere.We were on a cross-country roadtrip when our rental car broke down very far from where we needed to get to. AAA originally quoted a 2 hour wait as they said it would be difficult to find a tow truck driver who’d be willing to drive all the way out to retrieve us and tow us the free 100 miles towards our destination. A few short minutes later, Charlie called saying he could leave immediately and be there in 30 minutes.Charlie was extremely friendly and helpful, going above and beyond to make the whole experience as painless as possible. After towing our car the 100 miles to the nearest rest stop, not only did he do his best to make sure the rest stop he’d be dropping us off at was a clean and safe one, but he even helped us change our spare tire so that we could drive the rest of the way to our destination.While we were riding in his tow truck, Charlie even offered us the ability to play our own music through Bluetooth! He was really nice and made the whole experience much less stressful than it could have been.I would highly recommend this tow truck driver to anyone who needs help. He is a true professional and a great guy.Charlie, if you see this, thank you so much for your help! And you're crushing it with your self-improvement – it’s obvious you’re a strong-willed and good-hearted person.
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September 2023 by Bill Myers
My son called for a tow at 3 pm today. At 5 pm he called again and was told there dropping a car in Bellaire and will be right up. At 7 pm still no tow truck. If thats the way you do business maybe you should hire some reliable people to get the job done in a timely manner. I support small businesses in our area but this one will never get our business after today.
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August 2023 by Kayla Terry (KayTerr)
Very kind and respectful did a great job replacing my windshield
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June 2023 by Terri Lynn Kropka
These guys are the absolute best. There has never been a time that me or my daughters had a problem that wasn't taken care of in a timely fashion. Above all else we have always been treated with kindness and never felt like we were being taken advantage of because we're just silly girls. When it comes to Naylors it's the kindness for me.
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June 2023 by Angela Shreve
I recently had an extremely disappointing encounter with Naylor Bros Towing in Martins Ferry. Their unethical tactics left me feeling taken advantage of and unfairly charged, prompting me to share my experience.On 05/28/2023, my car was towed 0.4 miles from Elm Street to Naylor's lot due to a collection of 8 unpaid parking tickets. Understanding the natural consequences of my actions/inactions and the fact that Naylor Bros did deserve to be compensated for the services they provided on behalf of Martins Ferry Police Department, I expected to pay a semi-hefty towing fee, because there is no such thing as a cheap one. I called to discuss the process of regaining possession of my car and the associated fees. At that time I was informed it would cost $85 for the tow and a $25 per day storage fee, which I accepted. However, upon arriving at Naylor Bros on that same day but hours later, no representative was present to assist me.After calling them and waiting, Tom eventually arrived to verify that my tickets had been paid. He then informed me that an additional $75 fee was due because it was a holiday weekend and Memorial Day was approaching. I want to emphasize that Naylor Bros chose to work during the holiday weekend and were already conducting regular business when I arrived. This unexpected extra charge felt extremely unfair and deceptive. With no other option, I begrudgingly paid the fee but made it clear that I felt mistreated.Tom offered me a ride back to my car, which I declined out of frustration (thank you Tom) from the situation. I walked across town once more to meet Tom at Naylor’s lot next to Convenient. Though Tom expressed sympathy for my predicament, working for an unreasonable boss doesn’t excuse Naylor Bros' unethical practices.In conclusion, my experience with Naylor Bros Towing was utterly disheartening. The dishonest imposition of last-minute fees left me feeling extorted and exploited. Though Tom apologized for the excessive charges, this does not alleviate their unethical business practices.I strongly advise others to seek different towing options when in need, as Naylor Bros Towing clearly prioritizes profit over transparency and customer satisfaction.
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June 2023 by Lek
Fast and reasonable doesn’t over charge decent people
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March 2023 by Lisa Lectka
On our way from Columbus to Philadelphia, we experienced a tire blowout. Our roadside assistance company canceled our distress call and told us we were on our own. Les from Naylor Bros literally went out of his way to make sure were towed to safety. So grateful for his help!
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October 2022 by Gianine Nelson
These guys care about you. No B.S. and they are Johnny on the spot with service. Affordable.
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June 2022 by Kyle Jackson
You are honestly in good hands when you use naylor, If you get Charles or Travis your in GREATER HANDS!!! This has been one of the best towing company’s I’ve ever dealt with. If your thinking of using them for a tow DO IT!!!!!!!!!!Service: Auto engine tuning
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March 2022 by thom mCc (ChazzedSpaz)
Quickly and easily broke into my car for me.
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February 2022 by Robert Hastings
Very pleasant young men work there and I am from another state but I called them and they work well just like if you are in your own back yard you guys are one of the best thank you
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December 2021 by snjones99 “Steve”
Called for a tow and when the car started and i didn't need the tow, they only charged for the trip. Much appreciated.
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September 2021 by Angelica Nyarko
I had my sons truck towed, thru progressive roadside assistance. The towing destination was 2.7 miles over the covered mileage. This place charged us $55.93 for less than three miles. Then, they blocked the alleyway to the garage my son was having it dropped to, until I called the office to pay the $55.93, or they would take it to the impound lot. Blocked people from coming or going down this street until the bill was paid. I complained and was laughed at. This place was completely unprofessional and overpriced, not to mention having my son wait almost three hours for a tow that is literally fifteen minutes from their shop!
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September 2021 by Bob Tomlinson
Good honest service, great value, convenient location
