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May 2024 by Jason Domyan
I had asked about getting a duplicate card because I wasn't able to find mine. I explained I was moving and I was positive the card was in my house somewhere. The teller (Tammy, I believe) asked if I wanted to put a block on the card. I clearly said not to do that because I wouldn't have access to my money and I really needed easy access to my funds. I discovered later that day that she put the block on anyway and so I wasn't able to buy gas for my car. I ended up stranded on the side of the road for a while. For me with my health issues, that really could have been fatal. I just went to the bank to find out what happened. The teller said the card was blocked because I didn't have it in my possession. Tammy was there and said she told me she was required to block it. She did not. She phrased it as a question and not a statement. I'm in the middle of buying a house. As soon as the deal closes, I'm switching banks. Bank policy or not, she should have been a lot clearer and made sure I understood what was happening. She didn't. It was a pretty simple thing to do and she couldn't do it. If she can't handle basic communication, I absolutely don't trust her with my finances. This happened at the Martins Ferry office. When I told the tellers what happened, there was no apology. No attempt to take any ownership. Nothing. It was my fault, according to Tammy, because I didn't hear her. My hearing is fine. She didn't say she was going to block the card.
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December 2023 by Blakey
I have been with softite for 10 years or more. They will work with you if you have lost hours at work. They are the best!!!! Can't make a payment!? They will work with you. The best credit union ever! Thank you so much !!! 10 out of 10 would recommend Tami is a life saver
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November 2023 by Joyce Hartley
I haven't seen the inside of any bank in almost 30 years. Nothing better than my credit union!
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March 2023 by william sigon
I've been a member for 21 years and it's only place I do my banking they all Treat you like family.
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September 2021 by David Robert
I promised that I'm going to testify if my trading was successful'
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January 2020 by Mary Beth Phil Yocum
Great group of Ladies. Always there to help us with our financial needs.
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December 2019 by Jill Flowers Mann
I just have always felt like family
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November 2019 by Terry Watts
excellent Bank!!! Martins Ferry branch is excellent
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August 2019 by Jared Lepic
Pam is awesome and the whole staff is friendly great place to bank.
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March 2019 by Jason B
I have been using Softite for about a year now. They have been better than any bank that I have ever dealt with. I love all the perks too, especially the friendly staff that make me feel like family everytime I walk through the door.
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March 2019 by Tricia Goode
I open a checking account at Softie in St. Clairsville. They were great. A few months later I was purchasing an expensive item and they were quick to call me to make sure it was not fraud. I greatly appreciated and was very thankful that they had done that for me. I highly recommend them.
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March 2019 by Karen Hardy
I have been a member well over a year and aways get great service!! They know me by my name and always greet me with a smile!
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March 2019 by Mary Burkhart
We have been with Softite since 1996. We have both a personal account and a business account. Their products and service are second to none. I'll never use a bank again!
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March 2019 by Dani Blum
I went in to open a checking. They didn't ask, or tell me anything about their dealings. They opened me a savings. I asked for a checking. They acted like they had done nothing wrong. It was completely understood I never wanted to deal with this CU ever again in St Clairsville the next day. They were completely rude too. Said they couldn't because of a $59 chargeoff 3 years ago. Said I needed to pay it. On the sheet it had a settlement date and said paid....Unprofessional and completely, blantantly ignorant.
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March 2019 by Kathy Freiling
I would like to take a minute and thank Softite Community Federal Credit Union for opening a
