Ashley Store is a retail chain offering a variety of signature home furniture, decor accessories, and mattresses. While some customers have experienced issues with their warranty process for repairs, with one instance of a reclining sofa needing parts for months, it was ultimately resolved and the sofa was fixed. Other customers have found the price of couches to be good, though one experience noted overpromising on throw cushions and delivery service. However, many reviews highlight positive interactions, with customers praising the great customer service and low-pressure sales environment. Staff are described as friendly, helpful, and ensuring all needs are met. The manager has been noted for working hard to provide financing options, and customers have appreciated gestures like gifts after purchase. Delivery updates have been seamless, and delivery men are described as friendly and quick. While one customer found the furniture didn't fit their house and initiated a return, they stated nothing was wrong with the furniture itself, it just wasn't the right fit for them. The store currently has great deals due to relocation.
Elizabeth in the Mason,OH location was amazing. She helped us pick out a great sectional for my house
August 2025
Excellent experience. Ty was great! He worked with me on finding something that I wanted and really liked.
August 2025
Lilli was phenomenal! She was so helpful and made this process so easy and convenient. If you’re in the Ohio area stop by Ashley Furniture and ask for Lilli she’s the best!!!
