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March 2024 by Belinda Mulongo
It had nice Couchs
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March 2024 by Mark Sanson
My wife visited the store a couple of weeks ago so she already had an idea of what she was looking for. We came back today and worked with Jason Kidd. He was excellent, very patient(with us measuring and trying to vision the couch in our living space) and he was knowledgeable about their products. I would recommend you ask for him tell him what you want and watch him work his magic, he will even help you look online for options that are not on the floor. Thanks Jason! We will keep you in mind for our future furniture purchases and recommend you and this store to family and friends. Every staff member we encountered during three visits there was great.
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March 2024 by Nick James
Incredible value and service
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March 2024 by Jen Szeghi
Daisy was amazingly helpful! I needed to order furniture for my new office and the online store said the furniture will take 8-14 weeks. I was worried I would have to put lawn chairs in my waiting room for my clients, while I waited for the furniture. But Daisy maneuvered some things around so that the furniture would be ready upon my move in date to the new office! Thanks so much!
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March 2024 by Ana Taleb
Absolutely terrible customer service I have been going in and calling their warranty company for a YEAR for my damaged furniture.Everytime the sales associate and manager in store look at their log and see they have not called me back worst customer service I have ever received. I definitely would not recommend purchasing anything from this Ashley store .
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March 2024 by Colleen Botkin
Great experience from shopping in the store to delivery less than 5 days later. Roy did a great job helping me pick out in stock furniture and was able to get a delivery scheduled on a short time frame. Delivery team showed up within an hour of the earliest part of delivery window and got everything up to the 2nd floor with very little issue. One thing was sent back because it wasn't what it was thought to be, but there was no hassle taking it back on the truck. Would buy from them again!
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March 2024 by Kimberly Paciolla
Fabulous service! Shout out to Jennifer for taking such great care of us! Highly recommend! Not pushing at all!
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March 2024 by Marie Luna
Daisy is an asset to Ashley Furniture. She gave us outstanding service and I will definitely coming back to her!! Thank you Daisy!
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March 2024 by Steve Combs
Kendra was very knowledgeable and professional. Shopping for furniture is not always easy and she made the experience enjoyable.
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March 2024 by SmallTown Mafia
Very helpful! Pointed out what we were looking for and even added some extra suggestions to consider for future furnishing purchases!
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December 2023 by Miranda Knight
We purchased a couch at the beginning of November from Ashley. The process was super easy and we were promised we would have our new couch the week after Thanksgiving.After Thanksgiving we were told they still do not have our couch, and we’d have to wait an additional 2 weeks (December 15). I called today and now they are telling me it will be another 2 weeks and they still cannot guarantee that.It will have been 8 weeks IF they have the couch by then. I asked if I can look for something in stock, and I was told if I cancelled I would be charged 15% restocking fee for a couch that they cannot even tell me when they will have it IN STOCK.The absolute biggest joke. I’m 9 months pregnant and have no couch to bring my baby home to. I will never shop at Ashley furniture again.
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December 2023 by Kristin Haussermann
We bought a dining set in November from Ashley. Our salesman was great and the process was easy in the store but that's where the good part of the review ends and the only reason I gave two stars instead of one. After confirming we purchased 6 chairs in the store (twice), we realized they only ordered 5 chairs when looking at the receipt. They did to their credit fix this quickly. Today we were supposed to have delivered the dining set. At this point, we have given away our previous dining table and chairs as well as taken a day off work to receive this delivery. The deliverymen didn't even get it off the truck to find the brand new table had defects on it and they were not allowed to leave it (not that we would want it). We called the Mason store where we bought the set and they were not much help other than "call customer service", a service in which you can never reach a live person. Oh and they told us this table was on backorder so it would be another 3-4 weeks on top of the 3-4 weeks we've already waited. We've spent all morning trying to get this situation rectified just to chase our own tail when Ashley should be the one calling us to make it right. Needless to say, we are cancelling the order, and our family of 6 will be eating dinner on the dining room floor until we find a replacement. Not impressed with the Ashley Mason store.
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December 2023 by GC Designs
Highly recommend! Sherry Hughes was our sales associate and she was great. She showed us several options.. she was not pushy..I highly recommend her.
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December 2023 by Nneka Myrie
The sales rep Jennifer was so so kind and helpful. She made so many recommendations to help me save money instead of focusing on getting the most out of us for the sale. Even the employees who weren’t helping us were so sweet. I look forward to my next purchase
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December 2023 by Meenakshi Vikhram
Sherry Hughes is the best! she is very sweet and knowledgeable. I feel like l've known her forever! She made our shopping an easy and stress free event. I highly recommend coming here if you're looking for luxury furniture at an affordable price.