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March 2024 by Clint Sawyer (sawyer80)
Worst customer service I’ve seen. Reserved a rav 4 days in advance and when we arrived to pick it up we were told very rudely “you’ll have to take a van”. The van looked like it wasn’t cleaned at all, even still had the old rental papers in it and a blanket someone had left. The van also looked as though someone tried to force their way into the drivers door, but the rep didn’t care at all.
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February 2024 by Lindsey Hackbarth
The car that I rented from your Kings Mills location was in terrible condition so much so that on day 2 of my rental the car would NOT start creating major havoc in the middle of my work trip. In addition to renting a car that I would safely say should not have been rented to begin with when calling the Kings Mills office to navigate next steps on how to deal with the broke down car/arrange alternate transport the employee lacked empathy or understanding to solve the problem and was more concerned that I didn't have your optional coverage for a car breakdown that was at no fault of my own and was completely irrelevant. I'll be taking my rental car business elsewhere - permanently.
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December 2023 by Carol Rosenauer
2nd time they added a fuel service charge when returned full. Hard to get fixed. Won't provide a receipt at drop off.
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July 2023 by Jeff Lothian
The 23 Charger we rented was perfect for our trip to Florida. Rode and drove great. The only negative thing was the outside cleanliness of the car could have been better, and windows could have been cleaned. Staff was friendly and very informative. Great car selection. Will definitely use you services again.
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July 2023 by Thomas Kresky
This location is organized and well managed. The employees are always very professional. They always treat me as if I am their best customer. The cars are always clean and they are accommodating to your vehicle needs.
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July 2023 by TIM Houseman
Second occasion to use this location. The vehicle was as requested and very clean. Fast friendly service at pick up and drop off. I would definitely use again.
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July 2023 by Linda Levo
Wonderful experience! Great staff and easy to work with. The equinox was an awesome vehicle for me. Easy to drive and very clean when I picked it up! Thank you! ?
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July 2023 by Renzo Tipián Guzmán
Punctual to give me the car and besides they didn’t have the model I chose at that time , they did their best to give me the best availableThank you so much
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June 2023 by Cass Brian
Other than the brakes being a little rough on the suv we rented, the experience was great.
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June 2023 by Jay N.
Terrible experience, I don't recommend this location. I was provided a car that had been wrecked, smelled like smoke and was not safe. I had to cancel leaving me without a car for vacation.
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May 2023 by Robyn J
I have used this location multiple times and have had a great experience each time. Aisha is so friendly and personable. I will continue to come here and recommend this location for your car rental needs!
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May 2023 by Bill Blatchford
I requested a vehicle (Suburban) over 2 months before a business trip due to traveling with a large party. The requested vehicle was not available at the time of rental. I received 2 calls in advance of the reservation asking me to confirm the vehicle I needed. The vehicle was not available at the time of rental. The rental rate was not reduced due to receiving a substitute smaller vehicle (Pilot). The Pilot was dirty inside and out and had a cracked windshield and many dents and scratches.
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March 2023 by Bruno Amorese
very nice rental place, this AVIS unit!!! People that work in this unit is very kind and helpful.
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February 2023 by KRISHNA ABHISHEK CHOWDARY NALLAPANENI
Her name is #Aisha, she helped me lot, literally struggled for me to make things better. I never seen such a great customer service from a Fleet service who would receive customers and help them with great care. Thank you so much and Thank you Miss. Aisha..!!! You made my day.
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January 2023 by Srinivas Kasibatla
The car was really dirty, not cleaned at all inside and outside, ad no choice to take. The customer service was very slow, had to wait forever. Probably because of no staff and holiday time.Any way after paying I would expect to get a clean car inside and outside.
