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April 2024 by Connie E Chiu
Great and friendly staff. Front desk could be more clearer in their communication. But overall, satisfied.
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April 2024 by diana vaughn
Love Petsmart Mason, Ohio seems like the vets and vet helpers love their jobs and love the pets that they take care of. Bella was in there a couple weeks ago very sick and needed iv and meds to get her feeling herself again. They were able to diagnosis her quickly and get her started on the road to recovery. Thank you very much.
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March 2024 by Angie Boyle
I have been with Banfield in Mason ohio since I got my dog Tyson 10 years ago. We have moved over an hour away and I still drive this distance to go to this Banfield. The care and compassion they have for the animals they treat is amazing.
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March 2024 by Srikanth Pilla
Good and affordable care for my pets.
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January 2024 by Steven W
Go anywhere but here.
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November 2023 by Lillian Brengman
Did not go to Banfield. Went to Pet's Mart. Very friendly staff. Quick checkout!
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August 2023 by Faith Osburn
Friendly and caring staff! Thank you guys for taking such good care of my pet! This location is awesome!
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August 2023 by Sofia TheFirst
Horrible Pet Hospital! Go to any other Pet Hospital just not this one! This is the second Banfield i've been to and words cant explain how bad the service was. My dog got an infection after them! You don't know what they are doing to your dog behind the doors! They don't care for dogs all they think about is ways to take more money from you.
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June 2023 by Jay “Da Review Gawd”
The staff here and Dr. T are amazing. They took phenomenal care of our puppy and I witnessed them first hand rush back someone’s fur baby who was in a health crisis. They responded quickly without panic. It gave a great sense of confidence to see them reacting so quickly. Highly recommend Dr. T and the team.
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June 2023 by Amy Touassi
Dr. Crago was so nice and helpful! So were the people working the front desk. I was cat sitting Alba and unfortunately her age caught up with her while I was with her. They communicated everything with the Care Center on East Kemper so that Alba had the least amount of suffering possible. Thank you for your help!
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April 2023 by Scott Mazer
Mason Banfield is the best. The whole staff is loving and caring!! The ease of making an appointment is great. I love that I can drop off when needed. We have been going there for seven years!!
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March 2023 by Angele Livingston
All Technicians were very polite as was the Veterinarian. They also have good health plan options for your pet. Great one-stop shop feel since it is located inside Petsmart. So glad that I chose Banfield for my dog.
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March 2023 by Ashley B
Sadly, if I could give 0 stars I would. I wish I didnt have to make this post, but I think it's important for people to trust the hands their pets are in.The male vet on staff, while "friendly", made the decision to combine the vaccines from an upcoming appointment with the regularly scheduled ones which caused an adverse reaction of vomiting, diarrhea and loss of consciousness after leaving the appointment. I rushed back and they gave him anti-nausea medication and steroids saying they were closing soon and he should be fine.I attempt to take my cat home again at which point he begins vomiting and experiencing loss of consciousness again.I had to take him to an emergency vet to save his life because of the malpractice of the vet here. They also refused to cancel my monthly membership through Banfield.Front desk staff are stellar and deserve 5 Stars.
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March 2023 by JoAnna Laye
Nothing but amazing service at this Banfield. ALL of the doctors are friendly, caring, professionals. The two girls who work the front desk are so friendly and helpful. The vet techs and vet assistants are caring and friendly. Wouldnt take my cats or dog anywhere else in the city. I always recommend Banfield and this Mason location is 5 star. Thank all of you for your dedication to your job here.
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March 2023 by Jennifer Nicole
Nothing but amazing service at this Banfield. ALL of the doctors are friendly, caring, professionals. The two girls who work the front desk are so friendly and helpful. The vet techs and vet assistants are caring and friendly. Wouldnt take my cats or dog anywhere else in the city. I always recommend Banfield and this Mason location is 5 star. Thank all of you for your dedication to your job here.