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February 2024 by Catherine A.
My husband always orders flowers for me from Baysore's and what I love is that they last for a long time and that when they deliver them they call if I'm not home to let me know they have attempted delivery and ask if I would like for them to leave them at the front porch or bring them back to the store.
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February 2024 by Jim Z.
I ordered flowers through Pro flowers for Valentine's Day for my wife. I wanted them delivered on Friday February 16 since we were out of town. They were not cheap but I knew that ordering this was. These flowers are hideous and look nothing like the advertisement online. I thought Baysore had a decent reputation. Extremely disappointed and embarrassed. I couldn't leave the house for another delivery but if I had the time I would have went to Kroger and thrown these away
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February 2024 by box box
Broken website, rude & disrespectful staff. I placed an order online for a corsage, when I came in was told that the order couldn’t be filled. The woman working was very rude to me and my family. Had high hopes for this business, but will not be returning. Wish I could rate this place negative stars.
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January 2024 by Robbert
I am a returning customer for at least ten years. I purchase multiple times per year large arrangements for Christmas, birthdays and valentines days for exampleThis time I ordered a close to $75 arrangement for a graduation. It was picked up and taken well care for but two days later roses were wilted. Since I do not live in Mason I contacted the shop through their web site message page, complaining about this and also mentioned that the last couple of arrangements were not what I used to get. In general roses wilted very quick.I asked for their opinion.To my surprise no response.It feels to me like Baysore Flowers does not value returning customers which have spend the last 10 years more then $2,500 there.So this year no Christmas arrangement from Baysore flowers shop and for future arrangements I have to look too now for another store.I wished I did not needed to write this review, a simple return call/message with a solutions could have worked out.
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January 2024 by Connie Ison
We Love having Baysores!! Flowers are always beautiful. The entire staff very professional and pleasant to work with. In 40 years of ordering flowers from them have only had one issue. And it was dissolve quick
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January 2024 by Bryan Isay
Beautiful flowers, and wonderful customer service….
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November 2023 by Higaki M.
Each time I've ordered flowers in advance, they're been gorgeous and exactly what I pictured. I have noticed that quality declined a bit if you used the new option to have the arrangement in 24 hours which is understandable because the shop may not have what you asked for. I've encountered the owner (manager?) a few times and she is a delight to work with! I would definitely recommend them but order in advance!
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September 2023 by Amy R Mitchell
A bit pricy for sunflowers.- though they were admittedly fresh as can be and just as pretty. The verbal instructions for caring for them, and how to make them last was unexpected, but ultimately very insightful and greatly appreciated. ?????
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July 2023 by Amanda Summers
Great customer service! My flowers were accidentally ordered to be delivered to my old address, they went to my old address to get the flowers and brought them to my current address
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June 2023 by Vicki Long
Baysore’s Flower Shop is outstanding in quality floral design and arrangements as well as customer service. I cannot express enough my gratitude and appreciation of owner Cathy Harbison who, though closed on Saturday during Memorial Day Weekend, made a special trip in to her shop so that I could pickup the 4 large floral arrangements she had created for my brother’s funeral on Saturday. I highly recommend Cathy’s Baysore’s Flower Shop!
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June 2023 by Taylor K.
Only giving 2 stars because past orders were great but my most recent order was not. I understand that sometimes vases or baskets might be different than the website and sometimes if they don't have a flower in stock they'll change it for something else. I ordered my mom a bouquet of flowers that was about $100, which to me is expensive for flowers I could have ordered a bouquet from Kroger for half the price and it would have been 10x better. It was the day before my brothers first birthday that he wouldn't be here with us, and I really wanted to cheer my mom up with a beautiful bouquet that would maybe get her to smile even if it was just for a second and enjoy something on such a hard day. I got it specifically the day before my brothers birthday because I knew my mom wouldn't be home the next day. I spent about an hour on the website deciding between different bouquets to pick the perfect one for her. The flowers got delivered same day. But wow did it look different. It looked like they grabbed a bush from Jurassic Park and put a few flowers in it and called it a day. I spoke with the manager of the store and she seemed understanding at first but then proceeded to tell me that the price I paid for is in the bouquet it's just one different type of flower and the designer of my basket went for a more "airy look". Personally I don't care what type of flower is used I just want it to look something like the picture online, with the knowledge that it's not going to be 100% like the picture just something that looks similar. I told the manager that my mom wasn't going to be home that day because she was going to hang out with my other brother so she wouldn't be alone on such a hard day and she wouldn't be able to be there to exchange the flowers. She replied with "yeah unfortunately it would need to be next day." Then offered a $20 credit to my account, which at this point I don't even want because why would I order from here again when my most expensive purchase I've made looked like a 4 year old cut some roses from a garden and pulled a bush out of the ground and shoved it all in a basket. The $100 bouquet I paid for died 2 days later, and my mom has about 30 plants and gets flowers all the time and knows what she is doing, she even talks to her all of her plants, that's when you know she loves doing this stuff and genuinely cares. I didn't have the option of exchanging it because of my mom not being able to be home the day the manager wanted to do it. I got a $20 credit to this place but I'll never order here again. If you're going to offer an exchange at least work with the customer on a day that works for both of you not just what works for you and your business, that's not how you run a business or how you get repeating customers. Also a $20 credit won't get me anything from here, at least offer 50% credit of what the customer paid for. If the manager was willing to work with me on the exchange or given me more credit for how much I paid I would have purchased from here again. Customer service is just as important or more important than the product itself. Posting pictures below.
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May 2023 by S Austin
Ordered flowers for my wife's 40th birthday, never received them. When I called they said they canceled the order because they didn't have the card to go with it... Said they sent an email, no email came through... Could've called since they never heard back from me, didn't. Very bad communication.
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February 2023 by Linda W.
I ordered flowers for a funeral of a very good friend. Along with a bouquet I paid extra for a box of chocolates. When my family got to the church they saw our flowers were dull, wilted, cheap and not what we ordered. We did not order through FTD. I went to the their site specifically because they are a locally owned company. I paid $126 plus change for this bouquet that they made and no chocolates I don't know what happened to them. This is probably the ugliest bouquet I have ever seen. I could have gone to Kroger's and picked out the same flowers. I understand the availability of flowers determines the bouquet but these were wilted and look like a child put them together. I will never call them again I will never use them again I will never recommend them to anybody else.
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February 2023 by Nathan M
Great flowers with friendly and knowledgeable staff! I asked for something between 15-20$ and they helped me pick out a selection of unique and beautiful flowers my partner will love, totally within budget with no hesitation. Give them a try!
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January 2023 by Percy N.
This is the definition of buying local. Instead of going to Sharonville, I stay in Mason. The shop is so quaint. A 2 person shop in downtown Mason. The staff is nice. This is the definition of small business. They spent time getting my floral arrangement just right. Rather than buying flowers from Kroger, here they put a bow on them.
