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March 2024 by Steve Crawford
Quick and efficient oil change and tire rotation.
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December 2023 by Trent Barker
I drive a F150 and lost a transmission over the summer. Best customer service around. They went above and beyond to help me out. This is the only place I trust to get the job right and at a fair price. I have been and will continue to be a long-time customer. I recommend them to everyone who need service on their vehicles.
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December 2023 by Sa A
LIARS, LIARS, and a bunch of them! Ropes in customers with misleading quotes to rip them off!They gave me a deal over the phone for $564 (out the door price), gave me my tire details, schedule me in for an appointment and then asked for $900+ when I showed up.When I confronted the guy (Jordan) giving me the quote, he said he vaguely remembered pulling the tire information and denied having the 2 day prior conversation about the price details, giving me the tire information, answering my specific questions (on tire number, width, speed) when I should come in (based on HIS work schedule), mentioning his Manager, putting the quote in the system as well as scheduling the appointment!To put the cherry on the top- The Manager (Eric) heard all this and kept staring at me, as if he wanted to punch me in the face! Wow, what great customer service!
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December 2023 by David Benter
I had some work done recently at the Car-X in Mason and highly recommend this location for its excellent service. I appreciate the knowledge and attentiveness given to my situation by the store manager, Eric. He explained everything completely and answered all my questions and made sure that the work was done to my satisfaction. I will definitely return to this location when my car needs work done.Services: Tires
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December 2023 by Jennifer Harmon
We are so appreciative of the speedy service at 5242 Kings Mill Rd #1018! We needed a tire repaired and were given exceptionally good service in a timely and professional manner. Thanks for getting us back on the road so quickly!
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December 2023 by Falana Whitehead
I had some work done on my car at the Car X in Mason and the guys there were very professional and knowledgeable. The store manager and assistant manager Eric and Jordan were very polite. I would highly recommend this location if you need any car repairs or service!Service: Brakes
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December 2023 by paulette king
Had rear passenger TPMS replaced on 5/17/2023 for a total of $162.88 which included a diagnostic fee. Went back on 9/28/23 for the same problem and was told that it was under warranty and there would be no charge to correct the problem. After two hours, they told me that the problem was fixed and I owed another diagnostic fee which was higher than the first one. I refused to pay and was told to just leave. Well, on 11/20/2023 the TPMS light is flashing again, only this time the manager, Jordan Maxon, refused me anymore service and hung up the phone before I was finish talking. I am out over a hundred dollars and Car-X refuse to honor their guarantee for the service they performed. Still in need of service.
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October 2023 by Carrah May
Car-X in Mason is the only garage I trust in the area. I've been to several others where staff talk down at me or try to add extra things that need to be worked on when they don't because I'm a woman. Here, I can trust that the guys will be fair, let me know exactly what's needed, and work with me if I'm not able to afford everything all at once. They go above and beyond with even their standard inspections- at a recent visit to replace my brake pads as per another service center, Jordon and his team found an issue with my front wheel bearings and we were able to get it all done, and now my car doesn't make any extra sound while driving! The guys here are very respectful and I really appreciate being spoken to like a reasonable person, and I'll continue to bring my car here even when there are closer shops to home.Services: Wheel alignment
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October 2023 by Heather Beese
They are always so prompt and professional. We have been coming here for years and have always had a amazing experience. And the prices are better than anywhere around!
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October 2023 by Katelyn Garrison
These guys were so helpful and so amazing! We experienced a setback while on a road-trip from KY - New York and they were able to identify and fix the problem in 20minutes, even with every dock full! Thank you so much!
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October 2023 by David Tessler
Really a zero. Took several days longer than expected. Jordon was horrible would not let me speak to a manger as I asked multiple days, hung up on me, would not answer my calls, worst of all it was double what they originally quoted me and was not done properly. Truck started to overheat on the way home. I had to take it somewhere else to finish the issue. Jordon would not honor my coupons and did not rotate my tires like they were supposed to. He laughed at me when I told him I would never come back.Probably the worst experience dealing with Jordan over anyone else ever.
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October 2023 by Jason Wieman
Wish there was a way to give 0 stars. Extremely frustrating to deal with these guys. Went in for new tires and an alignment (which probably wasn’t needed). Took 1.5 hours just for the alignment. Drove the vehicle down the road and the wheel was at a 90 degree angle to the left while driving straight. Called them right away and they got me back in the next day. Spent another 1.5 hours there, left and drove on the highway only to notice a severe pull to the left and the truck was shaking. Called them again and they told me their alignment machine wasn’t very accurate and they would send me to another location.Drove 45 minutes to that location only for them to inform me that the Mason location gave them the wrong make and model of my truck and that my truck wouldn’t fit on their machine. Called Mason location again and dealt w Eric who told me the only option is to bring it back to the Mason location so that they could look at it again for the 3rd time. Wouldn’t provide a refund and gave me a phone # to his manager that doesn’t work.Absolute joke. I will never ever do business with this location again!!
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September 2023 by the jshdf
Today's visit to Car-X on Kings Mill RD, Mason, OH, was exceptional. I visited the repair shop for brake services and several other significant repairs, and Jim and his team exceeded my expectations. What stood out to me about Jim was his transparent communication regarding the car's service needs, his exceptional customer service, and his solid commitment to delivering on time. Without a doubt, I recommend considering their services.-JoshServices: General repairs & maintenance
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August 2023 by Christine Cuti
Jim was great in explaining the difference in tire options for my moms car. He made sure we were satisfied with our selection and got a great deal. I couldn’t be happier with the service from him.Services: Tires
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August 2023 by Emily Palmer
Great service! Had a nail in my tire and they were able to patch it the same day.Service: Tires