-
February 2024 by kiran s
Not very helpful branch compared to the other branch in the same location. I would definitely avoid this branch for any work related to your account.
-
February 2024 by Nathan B.
Great experience
-
September 2023 by Brad Kelley
The employees here are certified in mental health training. They took it upon themselves to call a fraud investigator, because... according to their psychiatric training, they deemed her as unable to take care of herself. They froze her account. Now my mother can't pay any of her bills Do you really wanna do business with someone that wouldn't let an elderly woman buy groceries?
-
August 2023 by Abduvohid Fayziev
Not service for asain guys
-
May 2023 by JAESUNG LEE (JASON)
Always kindly, i love place
-
October 2022 by Pallavi Reddimalla (Pallavi)
Long lines inside the bank.. only two people at the counter. Had been already 15 mins in the line and it didn’t move at all.
-
September 2022 by Ugiloy Kodirova
Worst bank ever. Very bad experience I am going to close my account soon.
-
February 2022 by Shepard W
I withdrew more money from my account than most people make in a year as a cashier's check and they didnt ask for ID!!! Makes me not want use chase if they are that unsecure and frivolous with customers money.
-
January 2022 by Stephanie Murphy
As a business owner, it pains me to write a bad review about another business HOWEVER my experience with this Chase branch and Chase Corporate in general - was so horribly frustrating I would like to save other small business owners (and other personal bankers) from having a similar experience.To the positive, the branch manager, John Cook was kind and did the best he could to solve my issue. He had nice follow-up and genuinely went to bat for me.To the negative - literally everything else was abysmal.At the onset, Chase had an internal failure uploading my business documents (of which I was unaware) and rather than reaching out to me via email, phone call, or text (logical choices given they had all of my personal information) they apparently sent a letter our home address requesting authentication. This letter was never received by us.Chase could have simply gone to the Secretary of State (Ohio) to validate my business. However, rather than doing so, Chase flagged the account as fraud and held my deposited check for 6 weeks. The situation was resolved (by me) only after countless hours of back-and-forth communication both with the branch (thank you again to John Cook) and the corporate escalations team - who's multiple process failures resulted in extreme delays.I highly caution those considering opening a small business account with Chase Bank and particularly this branch to consider otherwise. HIGHLY CAUTION. If you need evidence....try calling the branch handful of times - and see how often you get their automated recording. It should have been my first warning.Best of luck to all.
-
August 2021 by Ky1eB513
So I've been here multiple times trying to open a bank account and every time they tell me, and I quote " unfortunately there's only one person to help you with that, and I'm the person, but im booked all day and tomorrow" as they are standing around, having two people help one person..they didn't seem to busy, and I'm standing there ready to open it, but your excuse is your booked, I think there's a higher power forcing me away from this place at this point...
-
June 2021 by Karthick Prabhu
Great customer service and friends my bankers
-
October 2020 by Mitchell C.
Amazing service from the bank. If you want the best go with Chase! Ashley Duvall went above and beyond for me.
-
October 2020 by M B
I have to say that this location is amazing in customer service and being helpful. The Branch Manager OG Forest has always been very nice and is welcoming. There is never a time when I needed something that he didn't help me out and is always proficient about his work. Barbie Doll Kate is so courteous and has such a great personality. Always willing to help out and be there for the customer. Never have I had a bad experience there, it's always such a pleasant place to bank at. I would definitely recommend anyone to come here for any Banking advice or needs. OG Forest and Barbie Doll are the main reasons I enjoy going to that branch. Just remember when your looking for a great bank to feel like a true and respected customer, then come to this location.
-
September 2020 by Ruth Breech
Convenient location, but horrible on climate change. We have family on the West Coast suffering from fires & friends on the Gulf Coast getting ready for the 2nd hurricane this season. Chase is the biggest bankroller of fossil fuels and climate change--they know it & continue to fund new projects. Demand they stop using your money to fund climate change.
-
June 2020 by Bob M.
Did you ever go to a bank to open a new account and ask to use restroom and get told NO! First for me, I was advised to go next store and use the restaurant restroom. When I asked why, they stated company policy! I have been doing banking with them for 10 years Not a Raving fan! Next, They will not allow my son to open a checking account with out charging monthly fees. Horrible
