DICK'S Sporting Goods in Mason is a popular destination for sports, exercise, outdoor, and officially licensed equipment. The store offers a wide selection of products, including footwear, workout clothes, sports gear, camping equipment, bikes, kayaks, and exercise equipment from top brands. Customers appreciate the variety and the availability of the lowest prices online with options for in-store pickup. The staff at the store are generally helpful and knowledgeable. Several reviews highlight positive experiences with employees who assist in choosing the right equipment, such as baseball bats and golf clubs, and provide friendly service. One employee, in particular, received high praise for being quick, courteous, and genuinely caring about customer needs. However, some customers have expressed frustration with the customer service. On certain occasions, staff members are seen standing and chatting among themselves without offering assistance, which leads to negative opinions about their attentiveness. Despite these issues, individual employees like Daniel are recognized for their professionalism and helpfulness. Overall, DICK'S Sporting Goods in Mason is valued for its extensive product selection and helpful staff, though service consistency can vary. Customers are willing to return for the variety and knowledgeable assistance they receive.
Staff was very helpful and explained the warranty I purchased for my son's e-bike very well
June 2026
Dick's has the best customer service. Ordered 3 kayaks and the guys were very helpful and patient as my husband loaded them. Had a small issue with one and manager more than made it right when I went back. Friendly staff throughout as I waited for help with my issue. 5 stars!
March 2026
Staff was busy but all were extremely helpful and nice to get shoes from the back or answer questions.
