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February 2024 by Brian Curtin
JD and the technicians at the Mason location are the consummate professionals. They are very patient with answering my questions and alleviating my concerns. I have used this location exclusively for all of my Firestone purchases and services. I truly feel that I can drive my vehicle with confidence knowing that it has been in very capable hands. I will continue to use this location for my future services.
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February 2024 by Teresa Palmer
Everyone was super easy to work with, kind, and professional! Amazing service, very quick, and well done...our Honda Pilot feels new again! Thank YOU!
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January 2024 by Mike Dittman
JD and crew are great at this store, have been taking of my family's vehicles for many years.
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January 2024 by A. L. Duncan
J.D. at Firestone Arbor Dr in Mason has always taken good care of me. Anyone on his staff are willing to assist me, and patient with my questions.
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January 2024 by Lawrie Carr
I always receive good customer service. My car’s needs are completed in a satisfactory and timely manner.
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January 2024 by Jasur Abduvosiev
Very good
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December 2023 by Robert A
They can be pricey on some repairs but I will pay more for the peace of mind I get knowing the work is guaranteed. Very professional staff at the Mason Ohio location.
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December 2023 by Amanda Beach
The whole crew was just absolutely AMAZING!!! I was an hour and a half away from home, no clue where I was, and I was a hot crying mess!! They all worked really hard to get me taken care of in a VERY timely manner. I'm especially thankful for Jarrod and Steven, they were so understanding about my situation and genuinely cared!! Even comforted me! They'll never truly know how thankful I am for them. Bc running into them, was exactly what I needed! 10 out of 10 recommend!! Thank you guys!
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November 2023 by Alijon Toshimov
Brought my car to do a simple wheel balance and the first thing the mechanic comes in to tell me is “I don’t have time to be wasting, give me the key, I get paid hourly”. Very rude staff, decided not to the service with the lack of customer service. Highly discourage anyone from coming in here. Rude people.
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October 2023 by Kevin Kreis
We had a flat on a Sunday when most tire stores are closed and the ones that are open are extremely busy. When we first got in we were told it would probably be a few hours to wait. We didn’t have a choice since we were from out of town. We walked to get a bite to eat and before we finished our lunch, JD called and said it was all done. That three hours turned out being about 30 minutes. We got excellent, fast, courteous service. Highly recommend this store!!Service: Tires
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October 2023 by Ellen C.
We had our Friday the 13th on Thursday the 12th -- my son broke his leg, and as we were driving to the doctor's office, I got a flat tire. The people at Firestone were a light in the darkness of our day! They got the right sized tire from a nearby store and installed it, all in time for us to make it to the appointment.
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September 2023 by Amanda Davenport
Nate and Service Desk were awesome with a late close to losing tire check.
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September 2023 by Noel Rodriguez
Great service. Like they provide a preventive maintenance check up with every service.
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September 2023 by Sharon W.
I made an appointment for Brake repair at this Firestone location on 08/31/23 for my 2012 BMW X3. The Service Manager said that they inspected my brakes and that I needed to replace the pads and rotors on all 4 tires. The quote was almost $1,800.00, which included a $500 charge to replace the wheel housing and nut, because he claimed that one of the lugs on the back right rear tire was "cross threaded" and they could not remove the wheel. He said this was caused by the last person who mounted the tire, not doing it correctly. He suggested I take it back to that shop and have them fix or provide me with a check to cover the costs. Because the quote for the brakes was way more than I expected, I did not have them do any work, and told them I would come and pick up the car. The service manager then proceeded to tell me that my car wasn't safe to drive and advised me against driving until they could complete the work. I picked up the car and immediately drove to a friend who is a mechanic. My mechanic friend, hoisted the car onto a lift and removed the back tire in about 10 seconds, without any issue. There was no issue with the lugs being cross threaded or the tire not being able to removed. This shop was trying to get me to pay for work that was not needed, for a issue THEY lied about and created. Don't go here for service. Also, I was able to replace all 4 tires, pads and rotors for $600.00 at another shop.
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August 2023 by Greg Marion
I had an appointment which was on time. The staff courtesy was excellent and their product knowledge was awesome.