-
August 2024 by Tiffaney Lare
When we first moved to the area both pediatrics and primary care were great I am not sure what happened but they have gone completely downhill. Their service is terrible, the nurses are condescending and rude, the drs don’t listen or care highly suggest avoiding this location at all cost.
-
February 2024 by Brenda D
My kids have been seeing pediatric doctors in this office for years. Recently I made an appointment for my sick child. When I received the bill I found out the doctor they saw, Dr Howell, was now considered a specialist and was charged as a specialist so copayment was a lot higher. They did not make me aware when I made appointment or was there. My child didn’t go for anything that required a specialist. Very unhappy. Will be finding a new doctor.
-
January 2024 by Rich E
The doctors at TriHealth are all wonderful! Go see any of them for kind compassionate care. Personal favorite: Dr Bachus.
-
December 2023 by Mark Eckman
Here to see the doctor
-
October 2023 by Michael Shaffer
Very rude front desk, heartless group of women, have no business working with children.
-
October 2023 by Kala Houck
My daughter goes to the pediatrics here at the mason center and they are great. So I changed my obgyn to the mason center hoping for the same great care my daughter gets. In my experience so far with the obgyn with my pregnancy has been horrible. They don't seem to listen. They check the baby which is good but they don't seem to care about the patient carrying the child. I'm in a lot of pain constantly but because the child is okay they won't put me on restrictions for work so I'm okay.
-
September 2023 by Kim R-W.
Clean professional
-
September 2023 by Old Account
My ENT and Endocrinologist are fabulous but gave 4 stars bc still need to check-in at kiosk or rep even though the MyChart app is fully completed hours before check-in. Other offices have QR code to scan app info but neither doctor seems to accept it. Not terrible but seems inefficient
-
July 2023 by AMY Noe
Everyone is very nice and helpful. They do a great job of getting you in and out, and it is very clean and a nice place.
-
April 2023 by Family Russell
My ENT and Endocrinologist are fabulous but gave 4 stars bc still need to check-in at kiosk or rep even though the MyChart app is fully completed hours before check-in. Other offices have QR code to scan app info but neither doctor seems to accept it. Not terrible but seems inefficient
-
April 2023 by Adrienne Montgomery
Had a really bad experience someplace else . The staff here is caring , kind and compassionate . The medical care is great . Will never take my loved one anywhere else
-
March 2023 by Jacquelyn Gilligan
I have positive experiences with all of my doctors. If one doesn't meet your needs visit another one.
-
March 2023 by Sandy R
They just see kids for wellness visits and don’t take you in for any sickness appointments . Worst practice . Very rude front desk . They just keep pushing the visits to trihealth priority care . They don’t even see infants if they are sick . Would never recommend this practice to anyone .
-
December 2022 by Vince Stith
Very clean employees were very professional and helpful
-
May 2022 by Sarah T.
The nursing staff was beyond unprofessional at my daughter's visit. We were not there because she was sick (med check visit) and was told she did not have to wear a mask if she didn't want to. We were then taken back and given less-than minimum courtesy and professionalism. The nurse intaking my daughter left her to find her own way back to the room, while another nurse said "It's fine, they can catch COVID. It's coming back so they can get it." loud enough for us to here but didn't have the guts to say to my face. She then proceeded to speak to another nurse as we passed by her saying "It's really up to the Dr. but we don't have to wait on them if we don't want to." It's good to know the nurses at GHA Mason will not serve you/your child if they don't deem you "worthy", your beliefs and values don't align with theirs, and that their Hippocratic Oath means nothing. As a medical professional myself, this unprofessional behavior is deplorable. The Dr served us without discrimination (giving us both a fist bump) and for that reason ONLY, did I not immediately pull both my daughters records of 17 years with this office. If the nurses at this office are that afraid then perhaps they are in the wrong industry. 3 stars only because I like our pediatrician. I'd give 1 star for the entire rest of the staff-front desk to nursing.
