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March 2024 by Amie Fry
Our door was knocked on twice (with the “do not disturb” sign on the doorknob) before 11am to see if we were going to be out by 11. The second we walked out the door, the cleaning person rushed in. Being shoved out the door definitely left us with a bad taste in our mouths about our experience at this hotel. Fine stay otherwise.
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March 2024 by Wholesome Pug
What a horrible experience after check out. We checked out on Sunday morning and received an email on Tuesday stating we were being charged $450 for a damaged tv. A photo of the tv was sent to us where is shows no damage but has an error message of “scrambled channel or weak signal.” This isn’t damage, it’s a cable connection issue. I spoke with the manager, Oleg, who kept stating the tv was damaged even though I explained the connection issue per Samsung support. I then asked to speak with his supervisor which was declined. I asked for a cooperate customer support number to which he told me to find it myself. What a rude encounter and disappointment from a general manager. If we had broken anything, we would’ve spoken to the front desk and paid for it.Please read the other reviews regarding similar complaints and interactions with Oleg.
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March 2024 by Walker B
We stayed here for a weekend of Soccer tournaments, blocked by out soccer league.We left the room clean and orderly because we knew with all the family's in the hotel they would be overwhelmed.We recieved a message today, with charges for a "broken TV" that we had already been charged.They sent us a picture of the unit and even according to Samsungs technical troubleshooting guide the error is due to a disconnect cable. We were told the screen was hit and broke. Zero damage visible.I called the general manager who originated the email Oleg Shneper. This gentleman was extremely rude, no help or assistance. I asked if they troubleshot the equipment and he said they are not responsible for that.When I asked for a manager or contact, I was told he does not have a boss.When I requested a number to Hilton Corporation he told me I need to go find it myself.**this phone was recorded.If we break something, I have no problem paying to fix it. But the knee jerk reaction of this associate to just charge someone without following a procedure is outrageous.The TV was in perfect working order when we left.Absolutely ridiculous behavior from this hotel chain that we use every week.Emails and images available.***Did anyone else get extra charges from the weekend of 3/22-3/24?
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March 2024 by zaleski727 1
This hotel is in a very nice area with lots of shopping and restaurants close by, rooms and hotel was exceptionally clean, and staff was very helpful in quickly getting another room, after we found there was an issue with the tv. A+, only criticism would be that the pool water was cloudy, other than that 5
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February 2024 by Eric Zimerla
Very convenient location to food and shops. Only complaint was from my son that the pool was freezing . The one thing he was looking forward to.
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February 2024 by John
DO NOT STAY IN ROOM 430. This room was listed in the Hilton App as the "best room option" for my stay, but smelled strongly of perfume and chemical cleaners. Initially, I thought the smell would dissipate, but it actually seemed to get stronger throughout my stay. When I asked to have my room changed, the manager told me that he knew exactly which room I was talking about -- that a previous guest had "spilled oils" and that they had "done absolutely everything" but were simply unable to get rid of the smell. So why was the room still being sold by the hotel - as the "best option" no less? The most frustrating part was that the manager told me I should have come down to change my room in the morning (rather than the afternoon) so that he could have resold the room to someone else during the day. Again, why sell this room, if you know there is an issue? Plus, when I went to ask for a room change in the morning, the front desk staff were outside on a cigarette break, and I didn't return to the hotel until the late afternoon. I should not have waited two nights for the smell to go away -- and my room was changed when I requested to move - but why hotel management seems so keen on selling this room is a head scratcher, particularly when others were available.
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December 2023 by Richard Longstreth
Overall greta hotel. Reasons I did not get a perfect score:My room was only allowed to get down to 68 degrees. Typically I prefer it around 65. This made for hot nights and kicking blankets off.Virtually no lighting in my room. There was a lamp on either side of the room, however, there was no lighting at all in the center of the room and was very dark to get ready in at 5am. Room 402.Breakfast area has tables that are too low. When sitting down on some booth style seating, the table was only an inch above my knee so I had to hunch over to eat.Breakfast was subpar compared to other locations. Soggy tater tots available one day. The next we were offered overcooked grits that felt more like cheesy mashed potatoes. Like most hotel breakfasts, it felt hit or miss. I'm sure on other days with other offerings, I would have been thrilled an appreciate the hotel bringing variety to their offerings, even if that variety is not my preference.I would stay here again and encourage the hotel to look into the minor issues I've shared.
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November 2023 by Kahlil Zione
Spacious clean rooms... Great staff . They have cookies available 24 7 so that was a nice touch. Price is usually reasonable.
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November 2023 by Kristi Nicole
This is the worst customer service I have ever experienced with a Hampton hotel. My aunt passed away and I booked this hotel through Expedia 12 Nov for 17 Nov. However, my cousin said that was not the right hotel and it was too far from the funeral, so I requested a free cancellation 13 Nov. The hotel has 48hrs to respond. 14 Nov I received an email that was reading as if I were staying, so I followed with a phone call. The man I spoke with told me it would cost because he didn’t see a cancellation request for 13 Nov and I even told him I could send it, but he argued that he was not sent anything, and it would cost because I was canceling the 14th. I told him never mind don’t cancel it because I was not going to pay that and he told me, “it’s too late, I already did.” I did NOT authorize him to make that charge on my card, which is therefore fraudulent. I called back the next day to speak to the GM and he told me he was the GM. I asked to speak to someone over him, he said there is no one, just two bosses. So if for any reason he thought I was about to email any concerns and complaints to him, he thought wrong. I gave him the opportunity to handle things professionally the day before, and he chose not to, so I brought this fraudulent incident to the attention of my bank to rectify the situation. I love Hampton, but this has by far been my worst experience with them.
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July 2023 by Jennifer F
We stayed here after a long day at Kings Island. We arrived around 10pm and check in was quick and friendly. Our room on the 4th floor was clean and the pillows and beds were very comfortable. Breakfast in the morning was perfect. My daughter had a waffle and juice. I had oatmeal with nuts and fruit. The eggs, potatoes and bagel were also tasty. We left early and refreshed for another day at the park.
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July 2023 by Majed Balubaid
Worst stay ever. Always loyal to Hilton chains and being a Diamond member always a plus but not with this Hotel.Checked in after very long trip and bathroom sink is blocked. Called receptionist didn’t care until I followed up again in the morning!! Stinky smell in the room. Requested a room change were not able to get another room hotel is fully booked.Will never stay again. STAY AWAYRooms: Stinky
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July 2023 by John Rhoney
Check-in exceeded my expectations. I was immediately greeted by a gentleman in his early 40s. After finding my reservation he warming recognized me as a Hilton Diamond member. My selected room was not available and he checked me into another on my desired floor. It was done quickly, efficiently and he was very friendly and professional.Rooms: The room was spacious and very clean and comfortable..
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July 2023 by Andrew Woods
Found a suite priced at the same as a regular room. The upgrade was worth it. Incredibly roomy, up to date suite. Near many places to eat and Kings Island. Worth the money to stay here.
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July 2023 by Megan Johnson
Excellent 4-night stay here! Fresh and clean facility, very friendly staff, comfortable beds, and great breakfast. We stayed in a suite with two queen beds that had everything we needed with two little ones. The hotel itself was quiet at night and we had no issues. Will definitely return!
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July 2023 by Bryan pasley
The indoor pool was nice, clean, and the water felt great. They had a top notch breakfast with great variety. Affordable place to stay, making our trip enjoyable. I highly recommend Hampton. Will book rooms there in the future for sure...
