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March 2024 by Chen Andrew
Nice service. efficiency and friendly.
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February 2024 by Amanda Childs
She helped me get my taxes filled fast n easy. I got the most back that I could. She was very nice.
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March 2023 by Sagarkumar Vasoya
My review is contradictory to previous ones for Ellen (Tax Pro) at this location. Filed my tax and ITIN application with help of Tax Pro at this location. After not hearing anything for almost 14 weeks, I sent an email to Tax pro if there is any issue or anything which should be done from our side. Didn’t get any response from Tax Pro for 2 weeks for any of my 4 emails. Try to call location number and they said office is closed for the season and there is no backup for that.When contacted other H&R Block location and another Tax pro checked with IRS, found out that first Tax Pro filed my spouse’s ITIN application with invalid/expired COA id which resulted in my application rejection. IRS sent a notice to location/Tax Pro but they didn’t respond. After talking to new H&R block location, got to know different locations are not liable for ITIN application. Had to pay again. This resulted in another 8-12 weeks of wait for ITIN and then delay in my actual state and federal tax filing not to mention fees which I paid to this location or Tax Pro.Ended up wasting 8 months to be done with Tax filing last year.
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February 2023 by Cheryl Cayton
Love having my taxes prepared at this Mason Oh location, same preparer every year! Ellen rocks! Nice receptionist also!
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April 2022 by Rajagopal Baskaran
Experience in crypto, and well organized and very experience consultants at HRB.
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April 2022 by michelle cole
Ellen was great. Always answers my questions and is very knowledgeable.
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April 2022 by RGV Contracting
Great and prompt professional service from Ellen.
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April 2022 by Quiet Vertigo
Great experience and laid everything out straight and simple
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April 2022 by M M
Ellen in the Mason Ohio location is a pleasure to work with and has been. She really works for her clients.
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March 2022 by Kelsey Allen
Ellen at this location is wonderful! She was personable, caring, smart and professional. I took my 2 year old in; she helped me entertain him all while going over my forms. She was organized, knowledgeable and thoughtful. She remembered my name and I didn’t feel like I was just another client. Sure it can be expensive but it’s worth every penny knowing someone like her is handling everything. I could hear the other specialists working with people and they seemed just as wonderful! I will forever be a customer as long as these professionals are there.
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March 2022 by Teresa Faust
Did my tax return at this location, the person who did my tax return forgot to fill in a line and now the IRS needs me to send the paperwork in, called and asked to speak to a office manager and have never received a call back.....l feel l should get some my fees back due to the prepares error! I have been going to that office for many many years and probably will never go back due to poor poor customer service!!!!!
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March 2022 by Fadi Maroun
Ellen is very good at what she does and very nice person
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March 2022 by Tiffany Ross
Ellen did a great job this year and last year.
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March 2022 by Teresa Faust
Had my taxes done in this office the person who did them left out a line and the IRS sent me a letter to fax the paperwork to them, called to speak to an office manager to talk to them and try to get back some of my fees due there error, l have called the office at least 15 times to talk the manager and never received a call from the manager! POOR POOR CUSTOMER SERVICE !!!!!!!
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February 2022 by Matthew Monroe
Ellen in the Mason Ohio location is a pleasure to work with and has been. She really works for her clients.
