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April 2024 by Bhupendra Patel
Nice to talk to the Pharmacist,now our prescriptions refills in progress .Thanks.
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April 2024 by Dyann New
Just so done!!! It is only this location but too many issues to list here unless I write a novel! Just avoid.
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February 2024 by Matt Hahn
Very Knowledgeable and always nice
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February 2024 by Tesa Teng
Extremely rude
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October 2023 by Thomas Coffing
I've tried to use this pharmacy for the past few months, since it's really close to where I live. They never answer the phone. They never fill my prescriptions on time. And they will not contact you about stock issues with your medications - you have to show up IN PERSON in order for the person behind the counter to finally (and sheepishly) give you the bad news that they don't have your medication in stock.I'm never going back. Do yourself a favor and never start going to begin with.
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October 2023 by F F
So rude people work in your pharmacy answering service. They don’t even know to sat bye. They just answer and just lazy to do some more work. Never go back to them. Always have a problem with them finding or making my medication.
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September 2023 by Megan Wright
For the love of god, please avoid this pharmacy at all costs. Their phone system never works properly for ordering refills and you can never get a hold of anybody. I have been trying to transfer my prescriptions to another pharmacy just so I never have to deal with this Kroger pharmacy again…it has been 4 days (and counting) to get them to transfer my prescriptions. I have been calling them every day to get them to transfer just 3 prescriptions and they have yet to do so. When I called again today to have them transfer TO a different pharmacy, they called the pharmacy and tried to transfer them BACK TO KROGER. I beg you, please hire competent staff.
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September 2023 by Mike Beach
I strongly advise not to use the Kroger Pharmacy (terra), unless you have an incredible amount of patience. Waited 20 min at the drive thru to find out they were have a computer error. Good thing it wasn’t a medical emergency.
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August 2023 by Rocky Karthik
One of the worst pharmacies in the area. Horrible and arrogant people work here.I called twice to check if my prescription is ready, and confirm a pickup time. They asked me to come at 1pm to pickup. I was at the drive thru line at 12:55, and came to the window at 12:58, and they shut the window on my face.When I complained to the store manager these arrogant people ignored the managers request and said they cannot open the window until 1:30pm, as they are out for lunch from 1pm-1:30pm.When their lunch time is 1-1:30, why the heck did they close the window at 12:58?Never had to deal with such horrible pharmacists in my life. Never going to visit this pharmacy again.Even 1 star is a waste of a star.
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July 2023 by D C.
Rude accusatory person in self check outThe checkout person named VISHNU is a joke. He is not at the check out when I scanned the wine and a kroger worker person came and help to check my ID. This VISHNU came back and asked if I scan the beer and I said yes , your co worker checked my ID when I scan the wine first. I showed the beer scanned . But then he is not satisfied he went one by one at the screen checking and claimed I didn't. I said be better go ahead and check it again before accusing me. I pointed the scanned wine at the screen. He even didn't apologize. What a rude person.
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June 2023 by Beth C.
If there was a negative number, this is what they would receive. For the 2nd time this week, we have had a horrible experience. 1stt with the Kroger insta cart where I specified a store and Kroger and Insta cart ignored me, then I had an employee harass me to the point of calling the police. Now, I decided to try direct Kroger delivery, appt. to receive delivery was bw 2-3 today..... It is 7:40 and no groceries. No one answer customer service and not 1 text or call about being late. I called at 4:20 this afternoon and rep was rude, supervisor was worse. Kroger is a horrible company and has no care for their customers. It is embarrassing that their headquarters is in Cincinnati. Meijer, will be getting my business in the future. Horrible, Horrible Horrible
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May 2023 by Joseph G.
I shop here about twice a month. Multiple items each trip scan at the wrong price. They advertise one price and it will ring up sometimes multiple dollars more. I have the app coupons and I'm a Kroger plus member. It's just getting ridiculous that they advertise then change it once you're at the register. I assume they just hope you miss it. It's getting really bad that I may switch to Meijer from now on.
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May 2023 by Jeff England
Kroger really needs to do better. This location typically has extremely long wait times. On one occasion, I sat in the drive thru for 23 minutes behind 4 cars (one already being assisted). Exactly at 1pm, they closed the drive thru for lunch. I am fully on board with taking lunch, but just to pull the blinds when people have been waiting so long and to find out by the closed blinds. Also, the lunch hours are only posted on a small sign inside. I discovered this on a separate occasion when I went inside due to the window being closed (this location has been known to have the window closed while still open).If someone is going to take more than a couple of minutes when others are waiting, they should go inside or come back later. 23 minutes for less than 2 cars?
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April 2023 by T RWC
I've been getting prescriptions here for years but now it's taking too long for them to process refills and I'm no longer being notified when something is ready for pick up. Dr phones things in as STAT and still have to wait at least a day and call to follow up myself. On to elsewhere.
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March 2023 by NANCY CLARK
1)Never calls to explain why a prescription was not refilled;2) waiting on the drive through lane for 30 minutes and then they closed the drive through . I had to go in and wait another 20 minutes.So basically bad service