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December 2023 by Matt Williams
I am new to Mason. There are two Kroger stores geographically closer to meThe other day, I was running errands near this particular Kroger.This store will be my go-to from now on.More options than any store I have visitedSpecial shout out to Bert in the Cheese Kiosk...she welcomed me to the neighborhood with genuine service.
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December 2023 by Brian Robertson
Unfortunately the store manager Jeremy doesn’t know the stores return policy. The cashier working the front desk and Jeremy the store manager lack the mental temperament required to be a half way decent store manager and employee. Unfortunate the training from Kroger corporate must be lacking. Knowing the return policy is one of the first things you should have clarification on. What a mess. Drove to another Kroger, they looked up my purchase with my Kroger plus and gave me a credit plus 50 bucks for my trouble. Guess some of the managers are helpful in the long run. Just needs consistency across the board.
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November 2023 by Emily Czyzewski
This Kroger is one of my family’s favorites! It’s a more modern Kroger, and they have a great variety of products. They are more involved with the community in comparison to other Kroger stores which I appreciate.
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November 2023 by DIY with Hidi Mountel
I would like to Share what Happened yesterday evening! I was shopping for Thanksgiving dinner well I left my phone in my car and I seen the Turkeys were on Sale.99 with Kroger card or .49 with digital coupon so I ask 2 gentleman if there was a way for them to scan it without me having to walk all the way to my car to get my phone? Now I would not have asked that question had I not been going through Chemotherapy!! So the one gentleman Named Andy said yes they can do so. So I'm walking around half out of my mind trying to remember his name and try to figure out what I was needing to get and let me tell you it was a struggle trying to remember the name and the items Yes I wrote everything I needed down and forgot it at home:/ So I came across Andy again I I asked him if he could please write his name down so I could focus on what I needed and he went and brought me back his name! So I continued shopping and struggling I finally get finished after 4 hours:/ and as I walked up to check out Andy was standing there to let the lady know about the Turkey so I thought! This man went over and beyond to help me Andy had paid for my entire grocery and it was $180 I was so overwhelmed with the kindness that Andy had inside of him so I insisted that I was going to pay for the lady that was behind me! Just to see her smile and be able to say omg I'm so Blessed was the best ever. I'm always going out of my way to give back and people have always told me that God was going to bless me and I always reply with I'm blessed just to see someone smile. Andy made me Smile and tears of joy. He even went out of his way to help me out to my car! I just want to Thank him for everything he didn't have to do but he did it anyway. So please if you see a guy who has a tag saying Andy please let him know that he is truly an amazing person...
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November 2023 by matthew green
A kid brought out my groceries and he had a push cart and hit my car with it. Didn’t notice the big scratch that was left on my car. I got a glimpse of the kids name tag and it said Desmond on it. I later looked him up and his last name is Toenis. If anyone could help me find him and give me his info I would really appreciate it. This experience will lose Kroger a valuable customer.
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October 2023 by Brandon
It was okay you know I was just hurrying need to be in and out I really didn't delete
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October 2023 by Spencer Webb
They really come through for you here. They thought they were out of flu and Covid vaccines, but they were able to get both my flu and Covid vaccine into my arms in 15 minutes.
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October 2023 by Shirley Fidder
I am so thankful that my goceries are delivered. I live in assisted living and don't drive anymore. Thank you, Krogers for making my life a bit better.
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July 2023 by Paul Plas
Employees are extremely friendly and helpful mornings are never busy can get in and out quickly... Only complaint is if you visit this store anytime after around 9pm you will find yourself in a crazy long line at checkout they only have 3 self scanners open that late in the evening and if it's not customers being super slow the registers constantly need the employee to clear the screen to continue checking out
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July 2023 by D C.
Rude accusatory person in self check out The checkout person named VISHNU is a joke. He is not at the check out when I scanned the wine and a kroger worker person came and help to check my ID. This VISHNU came back and asked if I scan the beer and I said yes , your co worker checked my ID when I scan the wine first. I showed the beer scanned . But then he is not satisfied he went one by one at the screen checking and claimed I didn't. I said be better go ahead and check it again before accusing me. I pointed the scanned wine at the screen. He even didn't apologize. What a rude person.
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June 2023 by Beth C.
If there was a negative number, this is what they would receive. For the 2nd time this week, we have had a horrible experience. 1stt with the Kroger insta cart where I specified a store and Kroger and Insta cart ignored me, then I had an employee harass me to the point of calling the police. Now, I decided to try direct Kroger delivery, appt. to receive delivery was bw 2-3 today..... It is 7:40 and no groceries. No one answer customer service and not 1 text or call about being late. I called at 4:20 this afternoon and rep was rude, supervisor was worse. Kroger is a horrible company and has no care for their customers. It is embarrassing that their headquarters is in Cincinnati. Meijer, will be getting my business in the future. Horrible, Horrible Horrible
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June 2023 by Joselyn Pfeil
How can I say even more than amazing?! I needed a last minute boutonnière and Morgan, Bryan, Pat, Kim, and the whole team rallied to make it happen. I am so grateful for the positive attitude, friendly service, and can do mentality that make this Kroger a dream to shop in! A HUGE thank you!!!
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May 2023 by Joseph G.
I shop here about twice a month. Multiple items each trip scan at the wrong price. They advertise one price and it will ring up sometimes multiple dollars more. I have the app coupons and I'm a Kroger plus member. It's just getting ridiculous that they advertise then change it once you're at the register. I assume they just hope you miss it. It's getting really bad that I may switch to Meijer from now on.
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May 2023 by Lauren Woods
Worse customer service period!!! This location has been going down hill for awhile. The produce is never fresh, the shelves are never stocked, bathrooms are deplorable and employees are some of the most unfriendly people to be around. Employees are never willing to help you find what you’re looking for, much less, willing to provide service. There’s always someone with attitude and act as if they don’t hear you when there’s an issue with something customers can’t control.My visit this evening was one of the most unpleasant experiences I’ve had in awhile. Especially when both my mother and I are being talked down to, because we’re seen as making things “too difficult” When in fact, there’s management (in red vest/man of Indian descent) that do not want to help nor know what they are doing on the cash register. They blatantly look at you, roll their eyes, as well as, huff and puff as they take no ownership of their mistakes. Oh! Don’t forget that they actually have to work and provide service to customers, which does not happen!If you can save yourself the trouble and lack of customer service….shop elsewhere.
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May 2023 by Shilpakala Chetan
I prefer this place for fresh fruits and vegetables. They also collect plastic bags for recycling.