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May 2023 by Hany Abojoudeh
I received a check from Macy’s for a refund and it was returned it ruined my relationship with my bank . Very sad
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May 2023 by Michael Jerome Johnson Sr.
My place of employment!!!Also place to work with the right attitude.
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February 2023 by Frank Milea
Took my money gave no receipt waited a week and Half to restore my money and cancelled my products that I spent time picking out and ordering.
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December 2022 by nourhen hammami
Be careful, they will scam you. They charged my card for something I never purchased.
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December 2022 by Ryan G
Dealing with this Macy's corporate location is horrible. Customer Support is a 0.
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December 2022 by Emily Ponce
On 11/13 my card had fraudulent activity on it From Macys Mason Ohio for $806.06. I have continuously reached out to customer service to try to get my money refunded and they have no proper communication skills. I've asked to speak to a supervisor and manager and have not received any help. I understand there is a process of returning money but it's been going on 2 weeks. The customer service is horrible!!! And again Ive hung up the phone angry and with no extra money during the holidays ! Way to go Macys way to go!
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October 2022 by Shung
They are the worst company that cannot communicate. I cancelled a order before it was even processed and not only still charged me but shipped the items when they said they cancelled it….
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October 2022 by christina adams
Macy's is not communicative. I emailed and emailed with some response. But never with a honest solution. Until I had to yell (in caps) and threaten for action to be taken. Macy's sold me a counterfeit Sealy Posturpedic Hybrid mattress. They have a guarantee that it can be returned. Macy's will pick it up. Well what they say and do is two different things. They didn't want to pick up the mattress. Macy's gave me grief for almost three weeks about picking it up. I was forced to have a mattress in my driveway! I confirmed by phone call and email the pickup dates they were coming. Macy's didn't show up! This is because they don't honor their guarantee. And they are trying to force customers to keep and pay for a fake Sealy mattress. And to this day they have not given me a refund! I had to go to my credit card and file a dispute against them. Can anyone imagine that Macy's would act like this? Well it is not a honest company. And the employees are not honest. Not the CEO who I mailed a letter to and not the lady who didn't help me.
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October 2022 by Jan Harris
I bought quality outdoor furniture from Macy's in 2014 and now again replacing and adding pieces in 2022. I recently spent more than $8500 on outdoor furniture online. I wanted a little later to add (2) ottomans to the group. Macy's had the Tara Aluminum Outdoor Ottoman, Created for Macy's on sale at $209 each. BUT they wanted to charge me $299 to deliver - nearly one and a half times the cost of one.I called Macy's Customer Service for furniture, directly, to bring it to their attention that I do not need "white glove" service for (2) small ottomans, and the best they could do was lower delivery charge to $260.I called a local Macy's to ask if I could pick up the items myself. They said they are just showrooms and have no stock. There is no option at a lesser charge to ship to the store for pick up that I can find.I just hate this. I refuse to pay this exorbitant amount to add a couple of small pieces to my very costly collection that I have already bought from this company.
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October 2022 by Christy Helferich
It was great to work with IT to help make sure I could get into my systems.. I was also able to meet my Managers and toured the building.
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September 2022 by Thee Makeup Addict
I ordered lipstick online and I never received the product!! I contacted Macys customer service on several occasions only to be transferred several times. I contacted customer service again and was told there was nothing they can do. I spoke to a supervisor who stated that he would try to assist and would return my call and never did. I am confused as to why no one wants to be accountable or even provide mediocre customer service.
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June 2022 by sharon roberts
The customer service Dept does not know what they are doing. Spent over a hour on the phone today with them transferring me back and forthI have been trying for three days now to get a refund. No one will help me
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May 2021 by James Lechner
Not a lot of people here due to Covid restrictions to work from home, but those present are pleasant.
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April 2021 by Michael J. Johnson, Sr.
Everyday all day... My place of employment...
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August 2020 by Lula Shumard
Took care of business
