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November 2023 by S C
I took my truck and my wife’s car in the same week and the PC team could really use some training on the proper way to wipe/dry the exterior,clean leather and windows. Both of my vehicles are white and both came out with streaks and area that weren’t even touched. In addition to the poor quality of work, I think they need to invest more $ into there auto washing system as it also does a poor job scrubbing and applying soap. The main reason I can give a 2 star review is the crew is nice but they just need more direction and training.
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November 2023 by Benjamin Montoya
They advertise if you pay for certain packages that they include hand-drying vehicles. Then the team won’t do it. I have four subscriptions here that I will be canceling. One of my neighbors told me about this issue here recently too. The crew will stand around and act like they don’t see your vehicle. Literally happened this morning where 5 people just stood around, saw me, and then did nothing.
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November 2023 by Pritam Mohanty
Exactly what I needed. Easy in and easy out. Car washed in about 3 minutes. For a monthly pass of about $15/16, you can get your car washed unlimited times, yes unlimited times. You can also get a towel dry for free. Tips are encouraged though. They provide detailing as well. I’ve taken interior cleaning twice so far (approximately $70). I felt you will have to inspect and let them know what is still left out (from my experience both the times). I’ve availing their services for more than a year now and overall I’m happy with it.
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October 2023 by Tracy Smith
I took my Subaru Outback to Pro-Clean. This is the 2nd time I have gone there. I was very happy with the first experience, but not his time. I purchased the $70 interior clean. This time, I had to run my own car through the carwash, and they did not touch the back part of my car. The outside, front and middle rows looked beautiful, but they didnt even vacuum the back. The hatch door still had scuff marks, and the mat was dirty. I will not go back here.Service: Auto detailing
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October 2023 by Redd G.
This is the worst car wash i have ever been to there was 15 workers standing around talking and joking while 1 person wipe off my car it took over 30 minutes with 15 workers doing nothing will never return there
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September 2023 by B K.
I just went to this Mason location. It was around 530 and even though they told me they close at seven I made sure they had enough time to do this level of cleaning and they said definitely yes...Half of the interior windows were still dirty when they said it was "done" several seats still had stuff that could easily be wiped off or very visible between top part of seat and bottom, and dog hair on them that easily comes off because they're leather seats, and they said that this $70 Super Interior Clean package did not include brushing off OR vacuuming the seats, and that's why there was stuff on them still. The man who seemed in charge said I had to buy the more expensive package to get the seats vacuumed. -- so I have taken a screenshot of that $70 package and the $195 Complete Interior Package....and word for word they BOTH describe "Comprehensive vacuuming, including underand between seats" ........There was little attempt to vacuum it. I've had much better outcomes with their $38 package in the past. I am extremely disappointed that I gave them a $20 tip but that was before I saw how much was left undone.
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September 2023 by Brittany Smith
Terrible time management. The person you pay when determining which service to get tells you one amount of time when in reality their cleaning crew is backed up and you end up waiting twice as long. They have no system in place to verify the actual wait. I ended up waiting over an hour for a simple interior vacuum. When I approached the service person inside about the issue they basically told me I could leave if I needed to and come back. Very unprofessional and overall poor experience.
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September 2023 by Dante Nessus
Illegally set my wife and I up for a reoccurring subscription we SPECIFICALLY TOLD THEM WE DID NOT WANT, have called for 3 months now telling them to cancel it only to be told they would, then seeing the charge again THE FOLLOWING MONTH. this business does not care at all and will steal your money and lie to your face. If I could mark them as a scam I would.DON'T FREQUENT THIS BUSINESS UNDER ANY CIRCUMSTANCES
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September 2023 by Amy Case
I’ve given them so many chances and I just won’t anymore. Every time I go it takes 45-90 minutes. I’ve watched my car sit for 20 minutes before anyone will work on it. When I talk to the manager I always get the “we short staffed” yet I also watch a group of them talk for 10 minutes just messing around. Most recently I did a $70 express detail. When they were done I spent another 10 minutes asking them to do things that weren’t done that are outlined on the service description. I am always nice always tip well (over 20%) and yet they are nothing but rude with an attitude. I’m DONE going there.
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August 2023 by Leslie Groeschen
We cancelled our Carwash program. The car was has super weird hours that don’t match google. The system is also not smart enough to know which car wash you are signed up and even though we did the top level it would never do it unless we stopped every time to ask the attendant to change it to what we were paying for. Switched to another mason car wash with better hours that actually knows which wash we get.
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July 2023 by Bobby Moore
Had a great experience today with the full service car wash. Our car was in pretty bad shape as we are handicapped and it's been a long time since it was cleaned good. This service text been a long time and did a great job. He was so friendly and worked hard on it as we watched him the whole time. His name was Diondre. The only thing I would recommend at this time is that they offer some type of air freshener when they are done.
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July 2023 by David Gillispie
I wanted to get my mother’s car detailed as a gift so I paid $209 for a full detail and it was comparable to something a 15 year old could do for $20. I dropped the car off at 12:30 and by 1:30 they called me and said it was ready for pickup. They didn’t even bother to remove dirt from buttons in the vehicle and they completely skipped the trunk. I’ve NEVER had a car detailer not clean the trunk. Although my mother was very grateful that I tried to do something nice for her, she was not impressed with the quality. Her exact words were “You got ripped off. I don’t know who you took the car to, but do not go back there”.They are NOT professionals here so I don’t understand why they’re charging $200 for below average detailing. The staff lost the key to my mother’s vehicle before realizing that they left the key INSIDE the car for hours. The only reason I couldn’t complain about the results was because I picked up the car just as they were closing. Needless to say, they will be receiving a call and I will demand reimbursement.The photos below are AFTER the detail. I didn’t bother taking photos of everything else because I was already frustrated enough. Never coming back even if they offer me a thousand free washes.Service: Auto detailing
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July 2023 by Ken Bumiller
$40 for a good exterior car wash is crazy. The "full service" depends on if it is hot, attendant has a cell phone or you can wake the guy up at the entrance.He will be the one sleeping in his car with the A/C on at the full service entrance.The exterior was clean but the full service is very lacking in quality.Lots of other cheaper exterior locations nearby.This will be my last trip to pro clean.
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July 2023 by Ken B.
I just spent $50 for a car wash!!!! I had to produce my receipt to get something other than the wash but I understand that it is hard to keep track of who paid for full service.The "Ceramic Full Service" is $40 and change plus usual tip. The guy who takes your money is the one asleep in the car at the entrance. You the proceed to the guy at the building who just pushes buttons. No bug spray pre treatment just buttons.When you leave the wash area have your receipt ready so they can show you where to get the rest of the car clean.The kids working complain about only making a small amount of tips and I found out why. The young man I had vacuumed the carpet and then sat in the drivers seat to text on his phone. I asked the "boss" to let him know I had things to due and the kid gave me a stare but did finish the inside.I apologized for pushing him but he said it was hot and he needed a rest while cleaning!!He proceeded to tell me all the things he had cleaned but pushed back when I asked him if he cleaned the wheels. My bad but I thought they were part of the car.I thanked him after giving him a $10 tip for his EXTRA effort.After returning home I noticed he only washed down the drivers side of the window and dash. Carpets and exterior looks good but that is my last time at Pro Clean. I should have looked a review before I visited this location. They will be closed soon considering b their extreme price, lack of quality service and attitude of employees. IT IS HOT. I was the only car there so it is not like they were slammed with business.I recommend you stay clear of this location!!!
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June 2023 by Vi Tat
I used to come here every few weeks. Will never come back again. Tips $15 but the guy only clean for 10 minutes.
