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April 2024 by stephen schwarz
Clean, safe. Great staff.
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March 2024 by Annah Aunger
The process to make a storage reservation is very simple and easy. Getting assistance is not. The website lists weekday hours as 10a-6pm. I drove over there to get help on a Wednesday, only to see store hours on Wednesday denoted as "closed". I rented a uhaul to move a large couch, only to find that the 10x10 unit I rented was actually two 5x10 units, with a two walls in the middle of the unit, separating the units, see image. This was not what I rented, and not what was advertised. It was extremely difficult to get my furniture into the unit, whereas if the unit was a 10x10, with doors the size of a unit that is 10x10, this would not have been an issue. I called the number on the store website, only for the operator to tell me that they could switch me units, but not guarantee that I would be in an actual 10x10 unit. When I asked for compensation in lieu of moving units, they said that I would need to speak to the property manager, but told me that their system says the office for this store is closed permanently. They then directed me to speak with the property manager of the sister store off HWY22, and they would be able to issue me a reduced rate. I was unable to contact the store, as the voice message told that the store was closed on Thursdays, even though the website hours say it should be open. My last resort is to go to the sister office to speak with the manager--but again, I can't guarantee that this store will actually be open.
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March 2024 by Scott Snow
Bait and switch!I rented a 10X25 unit in January. Promotion was for $125 for the 1st month, then unit was going to the normal rate of $176 a month. Now less than 2 months later, they are increasing the rent to $223.00. Beware of any pricing on their website, because they will switch it on you once you get moved in. Contract allows them to raise the rent with only a 30 day notice.
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March 2024 by Christi Taylor
Clean property, climate controlled is less costly than others I've researched. Friendly customer service.
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March 2024 by Alexander Garcia
Nick was great he helped me out getting into the unit
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March 2024 by Mehboob Ali
She is awesome lady. Great help
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March 2024 by Emily
I spoke with Landa on the phone to take care of my account that I messed up and she was so helpful. The office of this location is only open weird hours and hard to get ahold of but Landa took care of me.
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February 2024 by Claudine Poch
Quick and easy experience. The storage unit rates are very reasonable.
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February 2024 by Melissa Henry
Great service very sweet
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February 2024 by gayle shover
Friendly staff and clean units.
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February 2024 by Tim Reed
Quint was great to work with! Very friendly and knowledgeable! Helped me find the right storage to meet my needs!
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January 2024 by faubio boris
Wonderful staff
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January 2024 by Anthony Sucato
Follow up 1/10/24:3 weeks have passed from the original request and post and still zero communication (other than an AI response from istorage), lights in my unit still not turned on and not a single patch in the craters in the driveway.—-Original review 12/20/23:I’ve been a customer of istorage many years. Mason location is completely let go. Most importantly, I’ve been asking to have electric turned on in my units for months and zero follow through. Limited winter daylight makes it virtually impossible to visit the facility outside of working hours. Potholes in the driveways are a huge safety issue. I’ve talked to the manager on duty about this issue for several years, with zero action or follow up. As a business owner in Mason for the last 23 years, I’ve never seen such neglect in our community. This is also the first negative Google review I’ve ever given a business, because I’ve tried all other options, to no avail.
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January 2024 by Carrie Ayer
Quint was extremely helpful and knowledgeable and honest about the proper size unit needed and friendly to work with. Top notch facility!
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January 2024 by Petty “Bonequisha” Jenkins
This is the best location ever! The customer service is always top tier! I come in monthly to make my payments and the young man at the counter is always so refreshing and takes his time to speak with me. He makes my day! I have yet to encounter any issues at this location. I 10/10 recommend this location!
