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November 2023 by Damon Legault
Friendly and informative staff. Great selections. Love my bed and new sheets.
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October 2023 by Nicole Schneible
We had a good experience in the store and really like the bed we purchased. But very disappointed in the sheets. We have a split top king bed and the sheets do not stay on the bed and within a year a hole was ripped in the sheet. The sets we bought on Amazon for a fraction of the price are much better.
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August 2023 by Dawn C.
Buyer Beware!!! They are trained to use the words "risk free" when purchasing their very expensive bed system. It is completely false. We have only had the bed 11 days and it was not working well for us, when we tried to return the bed, we were told that they were going to charge us $250 to pick up the bed and there were not allowing the base to be returned. I would hardly call being out over $3,000 risk free. Stay away from Sleep number!
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April 2023 by Robert McKie
Adam was very helpful and knew his products. He didn't waste time and showed us everything we needed to know to make an informed decision and purchase.
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February 2023 by sherry Bueckman
Stopped in the store to get an additional mattress cover to protect my new mattress. Everything I have purchased at the sleep number store is first rate quality. Thanks for having such a super product and wonderful employees in the store.
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November 2022 by T Marie
I spent $2,000 to purchase a Sleep Number bed, headboard and sheets online. One week after my purchase I received an email that the bed would not be available for 2 months. Would not have made the purchase if I knew I had to wait that long. When delivery time finally came, they only delivered a top mattress (I received the headboard separately). I asked where the rest of the bed was I.e bed frame and box spring? The delivery men immediately asked if I made my purchase online. They said the online site is very misleading and they find people regularly think they've purchased a bed when they've only bought the top mattress. They told me I now need to purchase a Sleep Number remote control, bed frame and box spring. When I went into the Deerfield Sleep Number store I was given all kinds of excuses about why it takes so long for them to get products out the door, how he doesn't take responsibility for anything online related, etc. When I asked for the price of a Sleep Number box spring the salesman said I'm getting to that after which he asked for all kinds of information from me. After about 10 minutes of this I asked again what the price was. He said $650. I asked if he could do any better since I'd already spent $2,000 on a simple headboard and top mattress. He responded he already took $50 off. No apologies, ridiculous pricing, poor customer service online and at retail store. Very disappointing. Do not recommend.
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September 2022 by Diana Mink
Very easy. Very quick. Andy was very helpful
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January 2022 by Family Russell
Convenient location, friendly staff, and excellent array of options to try. Sales staff were knowledgeable but I didn't feel like they did a good job selling - often asking ng how we liked the feel of a bed after only just laying down. Not given enough time to roll around b fore yet another question was asked. I think they need to allow shoppers to get settled for 2-3 minutes before asking how they like it compared to the last one.
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November 2021 by JH
This is nothing but a glorified Air Mattress, had mine for a 2 months and might as well slept in the woods on a regular air mattress. Once you purchase the bed don't even try to go back to the salesperson you bought it from with any type of questions because they will say call customer service and then you wait on-hold for 40-60 mins before getting someone to talk with. Biggest Fraud !!
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September 2021 by Mary Beth Campbell
The salesman who helped us was amazing ?He answered all of our questions. He wasn't pushy at all. He allowed us to make our own decision after giving us the best price ever. I would recommend this store to anyone.
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September 2021 by Christine H.
Clean store! Cas was super helpful and found a great pillow. Nice selection of mattresses and pillows!
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July 2021 by Chris Ashby
Super nice, friendly, knowledgeable and professional staff. They went out of their way to assess my needs and try to find something within my budget. Unfortunately I learned I can’t afford those, but they sure sell nice beds!
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July 2021 by Jeanette Yazell
Connie was great at explaining our options.
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June 2021 by James Sargent
Great store they know there stuff and take great care of the customers
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June 2021 by Rick Stockmeier
Nice facility and staff, informative, personal attention, no pressure!