More times than not the employees don’t say a word to you when you pull up to the window. 75% of the time my order is wrong. There was a fruit fly in the frosting of a donut I ordered recently. A few months ago ordered a cold brew and couldn’t drink it because it was FULL of coffee grounds. what’s happening dunkin, you’ve broken my heart too many times to repair our relationship
August 2023 by Tiffany D
Went here about 3 am to purchase donuts for Sunday morning. Everything went smoothly and service was great. There was 2 cars in front of our car and in mo time at all it was our turn.
August 2023 by riding horses pg
Navarre location SUCKS. Tried to go inside, and all doors were locked. Went to the drive thru, and the kid acted like he just got there. Service sticks, always out of what you order, which they can't refund because it's thru the app. Seriously need better service ?
August 2023 by Jimbo
They don’t know donuts you ask for. Plain cake donut and you get frosting and sprinkles so stupid if you don’t know the donuts get a new job taking peoples money and can’t even get orders right
July 2023 by Liz B
Total attitude from the drive-thru cashier. Ordered on the go app and still wasn't ready when we pulled in. Navarre location SUCKS. Order is usually wrong, or they are out of things. How can a donut and coffee shop be out croissants???? Took over 15 minutes to get an on the go app order. And only 1 car ahead of meSeriously Navarre location keeps getting WORSE
July 2023 by Hannah Vaughn
Went there this morning at 10am. The guy who took my order was very nice and helpful. The old woman at the window gave me the wrong drink and when I told her she said “we don’t have the one you wanted anymore so you’re gonna have to deal with it”. I was shocked to say the least. I said “you don’t have to be so rude about it” and grabbed my card and went to drive away. She then said “don’t snatch s***** Now my 2 year old was in the car with me and repeated it. Just go to Starbucks.
June 2023 by Amy
I don't like leaving negative reviews, but my past few experiences here have been so awful that I won't be coming back to this location because of it.I did a mobile order through the app yesterday morning and picked it up in the drive-thru. When I got up to the window, the woman there didn't know my order and had a terrible attitude. She made me feel like I was inconveniencing her. While I was telling her my order, she kept rolling her eyes and sneering at me. When she handed me my stuff, she was talking to a coworker and cursing about the job. The window was open, and I had a car full of kids. It was completely inappropriate. She might hate her job there, but the window isn't the place to be discussing it. After swearing to her coworker and not making any eye contact with me, she gave me one final look, rolled her eyes, sneered again, and said in a nasty tone, "Have a nice day," as she closed the window.To top it off, it looked like my hashbrowns had been angrily smashed. They were squished into bits in the bag. I'm sensitive to caffeine, but I recently realized I can handle decaf coffee drinks, so I ordered a small decaf. My bad for trusting them to actually give me what I ordered. I drank half of my coffee and realized it was definitely not decaf and dumped the rest. I felt sick the rest of the day.If this was my first bad experience here, I probably would have just let it go, but it's been a few bad experiences recently. The time before this, they didn't give me half my order, and when I came back through the drive thru, they were rude about it, as if it was my fault they didn't give me everything. The time before that, they got my order wrong and didn't include everything. I wish I had thought to check my order while I was there since paying for food not received is kind of lame. Lesson learned, I suppose.When I first visited this location, I was impressed with how friendly the staff was and how they always got my order right. I don't know what has changed, but it seems like this location would benefit from better staff or more training for the current employees.
May 2023 by George Baumgardner
Typical Dunkin' Donuts fare, but staff is always friendly!
