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January 2024 by Olivia Fildes
An amazing car dealership! I bought my first ever car here and the vehicle was exactly what I wanted with no issues. Very friendly staff and bargained well. Overall just an amazing place to buy any car. They were extremely helpful and fixed the only small issue I had with the car!! 100% recommend! Andrew was absolutely amazing and was extremely kind and patient!
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January 2024 by Frugal Civilization
Great car buying experience with Economy Auto Outlet. Special thanks to Dale and Andrew, they made the purchasing process hassle free and it didn’t feel like most other dealers. Very genuine. Thanks guys!
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January 2024 by Ilora Skye
Andrew and Dale were very helpful in the car buying process, love my new SUV and so thankful for the whole team making this an easy and enjoyable experience around the holidays!
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January 2024 by tracey taylor
We had a great experience and Andrew Heppe was a great help. He really worked with us and gave us a great deal. I would definitely recommend him.
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November 2023 by Dan Hartman
We found a car we liked and wanted to see. I called and asked if the salesperson could take a very brief video of the vehicle and add some pictures of any areas of concern. I asked this for two reasons. 1. We looked at several cars over the past week and most we junk and the photos were obviously touched up so I figured a recent photo by an employee and not a photography service company would be a more honest representation of the real condition of the vehicle. 2. I was driving an hour and 15 minutes one way and I didn't want to waste my time.I was told they wouldn't do this and that all cars were sold on an "as is" basis with no additional testing done by them.Seems pretty shady that they were unwilling to snap a few pictures and send them to me. That speaks volumes, glad I didn't waste my time any further.
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November 2023 by jensen nutt
Steve helped me get a car in less than 40mins and he was able to get the month payments within my budget range. It was friendly service and was quick
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November 2023 by Gabrielle Murray
Steve and Heath were super helpful and informative. Went out of their way to ensure that we could get the Jeep ww wanted at a reasonable rate. Will definitely be returning if we ever have to buy a car again!
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October 2023 by Kristina Sexton
Andrew was very patient and helpful. Test driving was a nightmare for me but he just kept looking for the right vehicle. Financing was relatively quick and easy; I was given a great opportunity! I recommend seeing Andrew, he knows his stuff because he’s been there for a hot minute, and he’s kind. I’m enjoying my new vehicle!
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October 2023 by Timothy Mack
This was such an easy and pleasurable buying experience. Andrew was a great help and super friendly. He made the transition into my new vehicle fast and seamless. Their financing team is also on point! Steve is quick on the dial and works fast to get you processed!
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October 2023 by Molly Mack
Had a very pleasant and efficient experience buying our vehicle at Economy auto. Andrew was very helpful easy to work with. Would buy another car from him for sure!
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September 2023 by Stephanie Fletcher
Highly recommend Economy Auto outlet!! They were very helpful and easy to work with! I highly recommend Andrew and Heath! They were wonderful and answered all my questions! Definitely will be back again for our next car!! Thank you!!!
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September 2023 by Karen Haley
My husband and I bought a "new to us" truck from Economy Auto Outlet in Massillon. We test drove the truck yesterday and began the purchase process. My husband went to pick up the truck today while I was at work. When I get home I saw a big dent and scrape on the front drivers side wheel well. I asked what happened to the truck? My husband said he saw the dent this morning when he went to pick it up but figured he must have missed it yesterday when we purchased it. I told him I went over every inch of that truck BEFORE we purchased it and there was no dent. The pictures from Economy Auto Outlet's website also show there was no dent. We went back to the dealership a few minutes ago and spoke with Dale who sold us the truck. He basically said that that WE must have damaged it after picking it up which absolutely did not happen. I told him that that something must have happened to the truck in his parking lot last night which he then refuted. Obviously, this is a "he said, she said" situation since there is no way for either side to prove how the dent got there. I was hopeful that the dealership, in the interest of good business and customer service, would be willing to find a way to meet in the middle to address the problem. My expectations for Progressive Auto Group, Economy Auto Outlet and Dale to show some integrity was clearly asking too much. Dale basically said "I don't know what to tell you". He was not interested in finding an equitable solution to the problem. This is not the first time I've had integrity issues with Progressive Auto Group. It may take me a while to accept that some businesses have no intention of behaving with honor toward their customers, but I guess my lesson has finally been learned. BUYER BEWARE!
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August 2023 by Jonny Durst
I’ve went to 12 different dealerships and nobody wanted to approve me with a 1k down payment, I came here and got approved within minutes! You want a place that will work with you and talk to you like a human being ? This is the place for you. Car buying was never this easy until I got the right business to buy from! Shout out to Ashley for taking care of the car wash and Steve for helping me out !
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July 2023 by Rick Dice
Unfortunately, I had to revise my review. After buying a truck here I got home and found they had switched the price in the paperwork and added a gap policy without telling me about it. I was mad but realized I should’ve checked closer before signing. Luckily they are also incompetent and failed to get the loan approved before I left. They called me 2 weeks later to say they needed more money down or the bank wouldn’t buy the deal. I gladly returned the car and went to another dealership.
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July 2023 by L Ward
Made appt to see vehicle. Drove an hour and arrived 5 min early. Salesperson said vehicle was out on test drive and had no idea when would be back. Offered for me to wait for however long I wanted. Dealer should have made me aware the vehicle might not be there and notified me that the vehicle was gone. Inconsiderate of someone else’s time as long as they get you to dealership. Salesperson very unsympathetic. Basically conveyed it sucks to be you.
