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February 2024 by Dave L.
The counter service rep was very nice. However, I dropped my rental car off at night in the after hour key drop off box no one call me back the next day to let me know they received the car and keys, so I ended up going back up to the location to make sure they processed the car and everything was ok. I can never get through to any Enterprise local locations via phone because everything goes through the call centers or reservation center.
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February 2024 by Jaime Hamilton
The rental process was smooth as arranged with my insurance company. Louis was helpful in getting me into the vehicle that was right for me. I was also able to leave the vehicle at the body shop to return it when mine was done getting repaired. The rental vehicle was perfect and everything worked perfectly. I will use this Enterprise location again if I ever need one again.
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January 2024 by Chadd Cline
Massillon, Ohio branch manager refused to give me my deposit back, even though I did exactly what I was told to do. If one of THEIR employees tell you to put the keys in the drop box… DONT DO IT. Also, I had forgot a scratch lottery ticket in the car (didn’t care because I had electronically cashed it), do you think I got a call that a $1,000 ticket was there???? Nope. That person will look funny trying to cash it at the actual lottery locations you have to go to to cash one of that amount. Called into corporate and they were extremely helpful. They listened to what I had to say instead of cutting me off constantly. She actually almost matched my energy of frustration. Deal with corporate with any issues. Not the local kid that likely has zero authority to help you and just repeats himself speaking over you.
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December 2023 by James Yoder
People here are not professional they told me I can come in an rent a car I get there and they don't accept my payment I have online banking with proof of income everything an for some doubtful reason rejection was the plan
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October 2023 by Paul Dykshoorn
My wife and I rented a car for September 18-20th from Enterprise in Massillon, Ohio. Luis was very professional, helpful and nice. The car was clean and well maintained, and it made our trip very enjoyable.
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October 2023 by Melissa Hilton
The staff at Enterprise were wonderful. They were very accommodating and let me know that when my car was finished being repaired that they could actually take me up there when I dropped off my car. That was fantastic. Every time I was in there they were extremely busy and all of them still had a smile on their face and we're very kind and professional.
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September 2023 by AL
although there was some confusion that took a couple of hours to correct upon picking up the vehicle, the staff at this location was amazing in assisting us and went out of their way to get us what we needed! vehicle did great there and back and was well maintained. AND I left a really valuable item in the vehicle when it was returned that they were able to locate and return to me! no complaints whatsoever.
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September 2023 by Brandon Quarles
We had issues with a Jeep Wagoneer locking and unlocking on it's own. This was a big inconvenience. When returning the vehicle, Luis the branch manager was aware of the situation and completely took care of the situation above and beyond. We will return to do business with Luis.
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August 2023 by Robert B.
I was in a pickle and I called the number and someone that wasn't at this location I think a call center type place said that they had a certain vehicle available. After calling again to talk to someone at this location they told me that they didn't have it and he wasn't sure why the ladies said they did. But without any hesitation KENO placed me on hold and did some looking and found me a vehicle that works perfectly and is was even better than I was hope to originally get. I can't say enough about KEON.
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August 2023 by J R
Easy to navigate their site to find what we needed. Made pick up and drop off fast and easy.
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August 2023 by Jennifer Sieber
The team is always helping to make sure things go smoothly!
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July 2023 by Kathi Keneaster Richards
My Ins. Co. rented me a car from Enterprise on East Lincoln Way (Tusc.). I delt with 3 different people at this location & all 3 were fantastic to work with! All very friendly, knowledgeable, pleasant people. When the office person called me today to return my deposit, I told her a couple things, one was my own fault, I wasn't thrilled about, she made it right, I didn't even ask her to. The best thing about Enterprise was someone met me at the shop where work was being done on my car, drove me to the office, a few short minutes later I was driving home in the rental. When my car was done, I left the rental & keyfob at the repair shop & drove home. Enterprise took care of picking up the rental car. A great experience.
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July 2023 by Derrick Weisenberger
Customer service was excellent! We have used this location before and for sure will do so again!
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July 2023 by Jennifer Miller-Berkshire
Everything went well. The car worked well and was clean. Someone from Enterprise picked me up at the body shop. I was able to leave the rental at the body shop when I was done. So the pick up and drop off was super convenient. I left something in the car when I dropped it off and was able to pick it up the next day. Also the manager was very friendly and professional.
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July 2023 by Mike J.
The people lied to me told me I had to put a deposit down then when we return the car clean and more fuel in it than when we got it they want to take my deposit would not recommend this place to no one. When asked to speak to the manager the lady that was on the phone with me hung up on me
